Tom Scott Email & Phone Number

I manage a team of voice and video engineers based in the UK and India delivering modern voice, video and broadcast solutions for all colleagues.

St Albans, United Kingdom

• Own commercial and strategic reporting for all Modality products visible to exec stakeholders outlining new business strategy, pipeline and development required• Manage a 3rd party Pexip service which Modality resell – I also own the commercial and licensing relationship with the vendor• Work closely with marketing and content marketing team to produce online content for products• Champion all products in Modality via Yammer and speak regularly at company meetings• Run regular product workshop sessions with sales, pre-sales, and service delivery teams• Continued day to day management of 5 products and services

Product manager for multiple products and services.Overview of products delivered to market:• 2021 – Teams Chat Assist – a Microsoft Teams chat-based contact center bot• 2019 - CreateTeam – a native Microsoft Teams application that controls how people create or request a new Team• 2017 – OneConsultation – a Microsoft Azure hosted virtual consultation service. Since March 2020, OneConsultation has supported over 1 million virtual consultations across 8 NHS Trusts• 2017 - OneMeeting – a Microsoft Azure hosted video bridging service integrating all standards-based video conferencing systems with Microsoft Teams meetings• 2016 - CustomInvite – a Microsoft Outlook plugin that enables bespoke online meeting invitations used by over 160,000 daily Teams and Skype for Business usersKey responsibilities for each product:• Own and define product vision, roadmap and go-to-market strategy including channel partners, resellers, and Microsoft• Pro-actively seek out and define new features from customers and exec stakeholders• Support sales and pre-sales teams delivering demonstrations articulating the value, use cases and technical details to new and existing customers• Own all provisioning processes to ensure successful day to day running of each product• Define and maintain product backlog assigning business value to each item• Assign a priority to new features and plan sprint work with our development team

St Albans, United Kingdom

I started the user adoption practice at Modality and built a team delivering user adoption services specializing in Skype for Business Enterprise Voice deployments and collaboration change projects. Some of the key aspects of my role are detailed below:• Worked closely with internal project teams to develop UA product offerings and marketing material• Run change workshops with senior business representatives introducing Skype for Business UC functionality• Design and run bespoke classroom and online training sessions

I joined Modality as part of the support team providing end-user training and system support for Microsoft Lync 2010 and 2013. Below are some of the key elements of my role:• Provide 1st/2nd/3rd line support to customers in the UK, Europe and US• Write and deliver online user training sessions for end users

Watford, United Kingdom

I managed a team delivering IT reporting and technical support to the HR managers across the business. Below are some of the key elements of my role:• Performance manager with three direct reports • Provide accurate and consistent HR data analysis for HR managers across KPMG Europe including monthly KPIs, trend analysis and ad-hoc HR reports• Provide IT support and consultancy to a range of internal HR projects

Watford, United Kingdom

The PeopleCentre is the HR shared service centre for KPMG UK. My duties included;• Administer all HR processes supporting all staff across KPMG UK• Update and maintain People soft and SAP HR systems• Answer all telephone enquiries via a dedicated HR contact center

Master Of Science - Ms, Music Commercial Composition And Technology

Bachelor’S Degree, Music Composition For Media, 2:1

Activities and Societies: Chairman of the American football team for one year. Project leader for SCAMP community music project