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Tom Shaw Email & Phone Number
Sales Operations Manager
at
Worldline Merchant Services
1 work email found
@konicaminolta.co.nz
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sales Operations Manager
Location
Auckland, New Zealand
Who is Tom Shaw? Overview
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Quick answer
Tom Shaw is listed as Sales Operations Manager at Worldline Merchant Services, based in Auckland, New Zealand. AeroLeads shows a work email signal at konicaminolta.co.nz and a matched LinkedIn profile for Tom Shaw.
Tom Shaw previously worked as Service Delivery Manager at Paymark and NZ Service Delivery Manager at Konica Minolta New Zealand. Tom Shaw studied at Takapuna Grammar School.
Company email context
Email format at Worldline Merchant Services
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{first}.{last}@konicaminolta.co.nz
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Profile bio
About Tom Shaw
I have 20+ years' experience working in technology across ISP, Print and Payments, with a background in Helpdesk and Contact Centre Management, and more recently in Service Delivery Management of Worldline's Key Bank and Enterprise customers.Currently Worldline's NZ Sales Operations Manager, leading our Service Delivery, Salesforce & Robotics and Sales Onboarding teams.
Listed skills include Team Leadership, Customer Service, Help Desk Support, Management, and 36 others.
Current workplace
Tom Shaw's current company
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7 roles
Tom Shaw work experience
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Sales Operations Manager
As Worldline NZ's Sales Operations Manager, it is my responsibility to drive sales growth through the optimisation of data, systems, processes, knowledge and sales materials to ensure efficiency and effectiveness of the sales and account management team.I lead Worldline New Zealand's Service Delivery, Salesforce & Robotics and Sales Onboarding teams to ensure customer requirements are delivered across our bank and enterprise customers.
Service Delivery Manager
As Service Delivery Manager I was responsible for providing service delivery and operational support to two of NZ's four major banks, along with responsibility for Foodstuffs, 2degrees and Z Energy Ltd and other named key clients. My responsibilities included providing support for our Sales Account Directors in achieving a high level of customer satisfaction, major incident support, SLA adherence monitoring/reporting and continuous improvement initiatives.
Jun 2017 - Jan 2021
Nz Service Delivery Manager
As NZ Service Delivery Manager, I was responsible for providing service delivery management for named Enterprise customers to enable contractual Service Level Agreements to be met, to identify and establish continuous improvement initiatives, as well as supporting Enterprise Account Directors with day-to-day management of their accounts.
Dec 2016 - Jun 2017
Contact Centre Manager
As Contact Centre Manager, I led a National Technical Helpdesk team of Technical Analysts supporting Konica Minolta clients and Field Technicians, alongside a team of Regional Service Controllers responsible for the efficient allocation and dispatch of Field Technicians to maintain and service Konica Minolta multi-functional devices.
Feb 2011 - Nov 2016
Technical Helpdesk Team Leader
As Technical Helpdesk Team Leader, I led a team of Technical Analysts to ensure that they provided an industry-leading level of support and 1st call resolution to Konica Minolta clients for their multi-functional equipment.
Sep 2005 - Feb 2011
Technical Analyst
As Technical Analyst, I supported Konica Minolta clients and Field Technicians with faults, setup and functionality queries on multi-functional equipment.
Apr 2001 - Sep 2005
1 education record
Tom Shaw education
FAQ
Frequently asked questions about Tom Shaw
Quick answers generated from the profile data available on this page.
What company does Tom Shaw work for?
Tom Shaw works for Worldline Merchant Services.
What is Tom Shaw's role at Worldline Merchant Services?
Tom Shaw is listed as Sales Operations Manager at Worldline Merchant Services.
What is Tom Shaw's email address?
AeroLeads has found 1 work email signal at @konicaminolta.co.nz for Tom Shaw at Worldline Merchant Services.
Where is Tom Shaw based?
Tom Shaw is based in Auckland, New Zealand while working with Worldline Merchant Services.
What companies has Tom Shaw worked for?
Tom Shaw has worked for Worldline Merchant Services, Paymark, Konica Minolta New Zealand, and Konica Minolta Business Solutions New Zealand.
How can I contact Tom Shaw?
You can use AeroLeads to view verified contact signals for Tom Shaw at Worldline Merchant Services, including work email, phone, and LinkedIn data when available.
What schools did Tom Shaw attend?
Tom Shaw studied at Takapuna Grammar School.
What skills is Tom Shaw known for?
Tom Shaw is listed with skills including Team Leadership, Customer Service, Help Desk Support, Management, Technical Support, Leadership, Contact Center Operations, and Troubleshooting.
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