Tom Shea Email & Phone Number

Manitowoc Wi

• Interacted with customers in person and on phone to determine replacement parts required through conversations and inspections• Ensured customer satisfaction was exceeded by advising customers on parts strategies and providing follow-up information• Expedited parts and address delivery concerns to ensure customer satisfaction• Selected to open/close store, trained and mentored 3 new employees

• Assisted with bid process by sourcing and obtaining quotes through RFP/RFQ process on purchasing materials for Extended Power Uprate Project• Evaluated contracts for cost and planning issues resulting in millions of dollars cost savings

• Worked closely with staff throughout company to build trustful and constructive relationships • Input, processed and updated orders and BOM in SAP; entered and managed data in SAP and Excel • Assisted with bid processes by providing data along with researching potential suppliers and logistic suppliers within or below budget for existing and new products • Selected to work on cross-functional stain consolidation project resulting in annual cost savings of $200,000.00

• Developed qualified vendor partners, researched commodities and vendors, and updated/maintained records in SAP and Excel daily• Worked closely with staff throughout company by serving on several new product teams simultaneously• Assisted New Product Development(NPD) members with data throughout product timeline

• Created communication processes between departments to ensure timely shipping/receiving of orders and eliminate stock-outs resulting in 15% expense reduction • Streamlined processes to prepare, log, route and file logistics documents resulting in 10% reduced administrative costs while ensuring customer expectations were exceeded. • Maintained and processed MRP for planning requirements; maintained inventory levels and ensured delivery shipments coordinated with internal needs for JIT delivery• Initiated automated pull system to ensure JIT manufacturing processes standards were met or exceeded

• Supervised daily work functions of 18 team members through welding, assembly, painting and final inspections in manufacturing environment• Used organization skills to direct employee cross-training resulting in work schedule flexibility, improved product quality and 15% reduced absenteeism rate. • Troubleshot and resolved production planning issues with plant operators and leaders• Optimize department plant floor capacity

• Diverse responsibilities required for selection and evaluation of suppliers• Prepared product specifications, communicated requirements to approved suppliers, and evaluated quotes to support production operations to ensure ultimate customer satisfaction.• Participated in supplier selection process and analyzed strengths and weaknesses of proposed vendors, resulting in identification of best qualified providers to support client based quality initiative

World Wide

U.S. Army veteran, Infantry member of 82nd Airborne Division

Introduction To Aluminum & Aluminum Casting Processes

Certificate Of Completion

Associate Of Arts And Sciences (A.A.S.), Marketing, 3.9

Activities and Societies: Member of Phi Theta Kappa Honor Society

Associate Of Arts And Sciences (A.A.S.), Business To Business Marketing, 3.9

Activities and Societies: PHI THETTA KAPA