Senior Client Service Manager At Optumhealth
CurrentManages ongoing contract relationships and service delivery to client accounts. Acts as outward-facing, dedicated resource for assigned book of business, with direct client contact (not call center) for large/complex accounts. Builds relationships with employer/group clients and serves as the primary point of contact for overall and day-today service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.- Anticipates customer needs and proactively develops solutions to meet them.- Serves as a key resource on complex and/or critical issues.- Solves complex problems and develops innovative solutions.- Performs complex conceptual analyses.- Reviews work performed by others and provides recommendations for improvement.- Forecasts and plans resource requirements.- Authorizes deviations from standards.- Serves as SME for internal projects/initiatives.- Provides explanations and information to others on the most complex issues.- Motivates and inspires other team members through mentoring.
