Thomas Sibley Email & Phone Number

New Malden, England, United Kingdom

Engineering lead for the Hermes Messaging and OpCenter products which manage airlines’ messaging.• Monitoring software engineering budget of over $2M, reporting any issues and optimising the staffing levels.• Implemented and led Planning Increment Planning in an RTE role which improved delivery of value meeting over 82% of the objectives in first 3 PIs, and introduced progress reporting which communicated issues.• Responsible for a migration programme to move 168 customers to… Show more Engineering lead for the Hermes Messaging and OpCenter products which manage airlines’ messaging.• Monitoring software engineering budget of over $2M, reporting any issues and optimising the staffing levels.• Implemented and led Planning Increment Planning in an RTE role which improved delivery of value meeting over 82% of the objectives in first 3 PIs, and introduced progress reporting which communicated issues.• Responsible for a migration programme to move 168 customers to Hermes, leading some of the individual migration projects, and providing programme reporting to senior stakeholders.• Introduced and standardised deployment and cutover plans to improve quality and predictability.• UK Jurisdiction classifier for Global Trade compliance for the Hermes and OpCenter products. Show less

Successfully leading implementation projects for customers of the Connectivity and Network Services portfolio; including GLOBALink, AviNet, InteliSight and ATC products. • Delivering multiple concurrent projects with contract values of over $1.5M and more than 50 stakeholders.• Leading teams across a matrix organisation and externally, being sensitive to cultural differences.• Identifying risks in project deployments and agreeing mitigation actions with stakeholders.• Led an… Show more Successfully leading implementation projects for customers of the Connectivity and Network Services portfolio; including GLOBALink, AviNet, InteliSight and ATC products. • Delivering multiple concurrent projects with contract values of over $1.5M and more than 50 stakeholders.• Leading teams across a matrix organisation and externally, being sensitive to cultural differences.• Identifying risks in project deployments and agreeing mitigation actions with stakeholders.• Led an internal project to implement change within the team; improving efficiency, documentation, and visibility for stakeholders resulting in a saving of over 1000 hours per year. Show less

Promoted to the role and adding the responsibilities of managing a multidiscipline team. This post built on my previous responsibilities as Sr. Customer Account Specialist and included the following additional responsibilities:• Recruited, instructed and supervised team members in a time of major organisational change.• Organized team workload and assigned resources to support over 300 customers and 1500 aircraft.• Created, communicated and implemented new department wide processes… Show more Promoted to the role and adding the responsibilities of managing a multidiscipline team. This post built on my previous responsibilities as Sr. Customer Account Specialist and included the following additional responsibilities:• Recruited, instructed and supervised team members in a time of major organisational change.• Organized team workload and assigned resources to support over 300 customers and 1500 aircraft.• Created, communicated and implemented new department wide processes and procedures to increase efficiency and improve net promotor scores.• Planned and executed customer events in the region, enhancing customer retention. Show less

Provided support for the ARINCDirect product suite, which included flight planning, datalink and cabin services. • Responsible for support and training 100+ business jet customers, operating 600+ aircraft in 24 countries.• Provided demonstrations and training to customers and colleagues face-to-face, online and over the phone leading to 15 major operator wins for flight planning.• Set expectations with customers, and provided innovative solutions based on existing… Show more Provided support for the ARINCDirect product suite, which included flight planning, datalink and cabin services. • Responsible for support and training 100+ business jet customers, operating 600+ aircraft in 24 countries.• Provided demonstrations and training to customers and colleagues face-to-face, online and over the phone leading to 15 major operator wins for flight planning.• Set expectations with customers, and provided innovative solutions based on existing functionality.• Represented the company at industry events, forums and working groups. Show less

Promoted in the role and adding the responsibilities of deputising for the Manager of the Navigation Data Department which had 21 members of staff. This post built on my previous responsibilities as a Navdata Analyst and included the following additional responsibilities:• Quality Assurance: Supervised internal and external audits, and ensured documented processes were current.• Directed the monthly closedown process to ensure database accuracy and consistency.• Established a… Show more Promoted in the role and adding the responsibilities of deputising for the Manager of the Navigation Data Department which had 21 members of staff. This post built on my previous responsibilities as a Navdata Analyst and included the following additional responsibilities:• Quality Assurance: Supervised internal and external audits, and ensured documented processes were current.• Directed the monthly closedown process to ensure database accuracy and consistency.• Established a quality control meeting to identify root causes, resulting in fewer repetitive errors.• Represented the company at customer meetings and industry working groups. Show less

Analysed Aeronautical Information Publications and Amendments to create and update flight procedures, controlled airspace and restricted areas in ARINC 424 format for use in Airlines’ Flight Management Computers, Flight Planning Systems and other Airborne Navigation Systems.

Part of the Flight Operations team which involved speaking with customers on the phone, building international trips, organising services and creating flight plans. Development in the role included leading the night shift team.

Various shop floor roles including Sheet Metal Working and materials handling, and office work including Data Analysis, Receptionist and contacting customers. A total of 41 weeks during vacations, consistently producing quality engineering products to deadlines.

Executive Mba

Completed all 22 modules of the MBA over two years alongside full time work with a 73% average. Modules studied included: • Accounting, •.

Senior Leader Apprenticeship (Cmgr Mcmi), Pass With Merit

Executive MBA was completed alongside the Senior Leader Apprenticeship, which required building a portfolio of senior leader knowledge.

Commercial Pilot'S Licence, Airline/Commercial/Professional Pilot And Flight Crew, Uk Jaa Frozen Atpl

UK JAA Frozen ATPL: CPL/IR(A) MEP, SEP, MCC, JOC JAA Class 1 Medical Full JAR ATPL exams with 1st time passes, 97% average First time.

Master Of Engineering (Meng), Aeronautical Engineering, Second Class Honours

Activities and Societies: Imperial Gliding Club (Equipment Officer in 2005/6) Imperial Sailing Club (Team Captain in 2004/5, 2005/6.

A Levels

A-Level (A2) Mathematics (A) A-Level (A2) Physics (A) A-Level (A2) Economics (A) AS Electronics (A) AS Mechanics (A)

Gcses

A total of 10 GCSE passes including English, Maths and Science, comprising of: 2 A*’s, 2 A’s, 4 B’s and 2 C’s.