I'm a member of the core user-centred design team within the UK's financial regulator.I work across 2 multi-disciplinary teams, designing products and services used by:- 45,000 businesses in the UK that provide financial services, facilitating registration and authorisation to enable them to provide services and products to consumers- consumers that are choosing financial products and services, helping to ensure that providers treat them fairly and meet their needs, and… Show more I'm a member of the core user-centred design team within the UK's financial regulator.I work across 2 multi-disciplinary teams, designing products and services used by:- 45,000 businesses in the UK that provide financial services, facilitating registration and authorisation to enable them to provide services and products to consumers- consumers that are choosing financial products and services, helping to ensure that providers treat them fairly and meet their needs, and providing protection and routes to seeking compensation when things go wrong Show less

Worked in and across multiple teams through Mercator Digital as one of the senior designers working on Making Tax Digital (MTD), a large UK government programme looking to make it easier for individuals and businesses to file and pay their taxes.As a senior design lead I have:- supported the community of content designers helping to build the different parts of the service- coached and mentored designers- championed and fought for user-centred design ways of working within… Show more Worked in and across multiple teams through Mercator Digital as one of the senior designers working on Making Tax Digital (MTD), a large UK government programme looking to make it easier for individuals and businesses to file and pay their taxes.As a senior design lead I have:- supported the community of content designers helping to build the different parts of the service- coached and mentored designers- championed and fought for user-centred design ways of working within the organisation- co-facilitated content critiques to encourage collaborative problem-solving- facilitated style guide clinics- conducted a content audit and review, identifying gaps, opportunities for improving content, and greater consistency in the end-to-end user experience- contributed to the development of a programme-wide content strategy and editorial process- contributed to cross-HMRC 'design council' activities to improve the adoption of user-centred design and to deliver better digital services for customersAs a content designer within scrum teams:- designed user-focussed service content- worked with business analysts to understand business outcomes- worked with user researchers to understand user needs and test designs and concepts- contributed to the design of user research experiments- observed user research sessions and contributed to insight generation- created design mockups using the GOV.UK prototype kit and Mural- documented design decisions using Mural- shared designs with the wider MTD and HMRC design community Show less

Worked with the Department for Education, designing services to support children.Responsible for the content design of two alpha services focussing on improving information sharing by local authority professionals working with children and families in need of extra support.

Provided content and user experience design expertise to help HMRC deliver a new Customs Declaration Service. This work will help transform how UK businesses import and export goods, including support for an increase in declarations (tens of millions) after the UK leaves the EU.I worked alongside user researchers, business analysts and product owners in 2 agile delivery teams. I developed an understanding of business requirements and user needs to build and test prototypes that helped… Show more Provided content and user experience design expertise to help HMRC deliver a new Customs Declaration Service. This work will help transform how UK businesses import and export goods, including support for an increase in declarations (tens of millions) after the UK leaves the EU.I worked alongside user researchers, business analysts and product owners in 2 agile delivery teams. I developed an understanding of business requirements and user needs to build and test prototypes that helped the teams learn how best to solve problems for businesses importing and exporting goods. Show less

Working with Co-op Digital I helped build a new repeat prescription app, helping Co-op re-enter the healthcare and pharmaceutical markets.I also worked alongside an Equal Experts team building Shifts, a multi-award winning HR product for Co-op Food colleagues (3 Big Chip Awards 2018).I provided content design expertise in 2 agile teams, working alongside user researcher, designers and developers to deliver user-centred solutions that meet business goals.

Lead the content design for a new authentication platform (replacement for Government Gateway), which will eventually help millions of people sign into online government services.Provided content for each part of the new user interface and notification emails, writing in plain English and adhering to GDS and government standards and style.Worked closely with interaction designers, took part in sketching and ideation and contributed content directly to prototypes using the GOV.UK… Show more Lead the content design for a new authentication platform (replacement for Government Gateway), which will eventually help millions of people sign into online government services.Provided content for each part of the new user interface and notification emails, writing in plain English and adhering to GDS and government standards and style.Worked closely with interaction designers, took part in sketching and ideation and contributed content directly to prototypes using the GOV.UK prototype kit.Assisted with user research sessions, taking notes, asking questions and providing technical support to ensure smooth running. Working with the rest of the team I helped generate user insights and identify areas for iteration and improvement.Working with business analysts, talking to stakeholders and using data from the live service I helped the team explore new designs to improve the success rate of people signing up for new government accounts.I also helped interview and recruit new content designers for the Digital Delivery Centre. Show less

Working for the User Experience team designing digital services. Putting user needs first to improve experiences and encourage take-up of digital DWP services. Building prototypes and providing content design expertise as part of in-house agile delivery teams.

Writing and publishing web content for GOV.UK. Advising staff on writing user-focused content, understanding user needs and accessibility. Using digital analytics (including Google Analytics) to inform improvements to content. Working with community of DWP statisticians to improve presentation and take-up of statistical content.

Responsible for the day to day management and ongoing development of the Finance and Commercial Intranet site - serving a diverse audience of staff across the Department for Work and Pensions.

Developing content managed intranet sites using Stellent. Coding server side templates in ASP and client side using HTML, CSS and Javascript. Training staff to contribute content, including writing for the web and accessibility consideration. Advocating the adoption of W3C web standards.