Tom Snodgrass Email & Phone Number

Greensboro, North Carolina

Charlotte, Nc

Conduct in depth investigations into all aspects surrounding the mortgage transaction to identify misrepresentation in the loan origination process to determine if underwriting errors were made Evaluate the results of outside investigation and determine appropriate file disposition. Follow-up with external vendors to ensure prompt turnaround of documentation and/or reports (Private Investigator’s reports, Brokers Price Opinion (BPO), review appraisals) needed for completion of… Show more Conduct in depth investigations into all aspects surrounding the mortgage transaction to identify misrepresentation in the loan origination process to determine if underwriting errors were made Evaluate the results of outside investigation and determine appropriate file disposition. Follow-up with external vendors to ensure prompt turnaround of documentation and/or reports (Private Investigator’s reports, Brokers Price Opinion (BPO), review appraisals) needed for completion of investigations review. Negotiate partial settlements with servicer/insured to mitigate losses. Review and respond to appeals/inquiries received on investigations files. Prepare internal and external communication regarding investigations findings. Show less

Prepare internal and external communication regarding investigations findings.Managed client engagement services and solution implementations Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. Direct the coordination of all implementation tasks… Show more Prepare internal and external communication regarding investigations findings.Managed client engagement services and solution implementations Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation. Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of projectIncreased the company's growth by securing new partners, consulting engagements and by delivering new projects. Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work. Show less

Drive overall products strategy to drive cost and process efficiencies working cross functionally within the organizationEngage executives within industry to uncover product development opportunities Identify and develop relationships with strategic partners/customers to access overall operational healthWork onsite with large customers to identify process inefficiencies through the use of Lean tools/methodologiesMonitor market place for changing market conditions that may impact… Show more Drive overall products strategy to drive cost and process efficiencies working cross functionally within the organizationEngage executives within industry to uncover product development opportunities Identify and develop relationships with strategic partners/customers to access overall operational healthWork onsite with large customers to identify process inefficiencies through the use of Lean tools/methodologiesMonitor market place for changing market conditions that may impact price, products and services Manage CAP (Change acceleration process) to create buy in from stakeholdersDrive all vendor relationships to ensure all products and services run efficiently Execute talent development strategy to ensure highest efficiency within workforceManage simultaneous and involved in the conduct/execution of project activities through the use of Six Sigma tools/methodologies Proficient in Microsoft Office Suite of products including MS Project and VisioResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning. Present periodic Dashboard reports on the current program, future opportunities and client issues. Show less

Provide the highest level of internal & external customer service with proficiencies in phone skills, responsiveness and positive professional attitude. Responsible for effective communication with Sales, Customers and Regional Production Center. Work with the most complex programs and accounts. Provide technical expertise and liaison for all customer service issues in an assigned geographical area. Responsible for assessing risk and counseling underwriters with difficult… Show more Provide the highest level of internal & external customer service with proficiencies in phone skills, responsiveness and positive professional attitude. Responsible for effective communication with Sales, Customers and Regional Production Center. Work with the most complex programs and accounts. Provide technical expertise and liaison for all customer service issues in an assigned geographical area. Responsible for assessing risk and counseling underwriters with difficult underwrites. Collect data and perform trend analysis providing feedback and recommendations to management. Responsible for process enhancements to meet the changing needs of our customer base. Maintain annual underwriter certification program. Show less

Ba, Criminal Justice

Activities and Societies: Pi Kappa Alpha

Masters, Business Administration, Management Operations