Tom So Email & Phone Number

Hong Kong Sar

My responsibilities are expanded to cover all types of channels: value added resellers, service integrators, service providers, distributors, master agents and sales agentsManage channel program for Avaya International. The channel programs target to drive revenue targets, enforce performance standards to optimize customer experience and customer loyaltyDesign channel and distribution programs to drive key performance indicators: revenue linearity, revenue growth target attainment, acquisition of new customers, new partner ramp up and so onDrive migration of Avaya customer maintenance base to software license subscription model to hit $1 billion of annual recurring revenue target by the end of 2022

Hong Kong, Hong Kong Sar

Channel Program Lead that manages channel partner program for Avaya International (territory includes European Union, Middle East, Africa and Asia Pacific). The channel program covers VAR, SI/SP and Cloud SP and aims at enforcing partner performance standards to optimize customer experience and customer loyaltyMonitor and drive key partner performances through QBR; review partner benefits (rebates, discounts) vis-à-vis increase in revenue, service contract on-time renewal rates, customer satisfaction, technical competencies and improve solution mix targetsAssess and on-board service delivery partners to implement and maintain full Avaya Solution portfolio: UCaaS, CPaaS, and CCaaS Develop and leverage Support Services and Managed Service offers that would enable recurring services to grow service business in Avaya International and achieve target base upsell

Hong Kong, Hong Kong Sar

Joined Avaya as a member of Avaya Top Talent Retention Program after divestiture of Nortel Enterprise business unit to Avaya. Managed Video, Contact Center and Unified Communication application solution channel marketing and incentive programs to achieve targeted business growth in Asia PacificChaired Asia Pacific Channel Partners Steering Committee and regularly met with top partners senior executives to streamline business processes to make it easier for partners to do business with AvayaManaged and rolled out new service offerings to Channel Partners in Asia Pacific.Through the use of salesforce.com, tracked, monitored and reported key performance indices scorecards to drive channel partners performance in Asia PacificEstablished and managed maintenance service contract renewal governance program to achieve targeted renewal rate for Asia PacificEstablished and managed marketing promotion programs to drive Asia-wide professional services salesLed integration activities to assimilate Nortel and Radvision processes and systems into Avaya processes and platforms.

Managed all functions from procurement and delivery of equipment, installation, and post-installation support services of telecommunication solutions for all Global Accounts customers across Asia Pacific region.

Managed project deployment and post-in-service organizations to support all customers in Hong Kong, Macau and South China region, covering full telecommunication product portfolio including Wireless, Optical, Wireline and Enterprise products.

Managed Greater China Wireline/Optical technical support teams to carry out post-sales technical support (carried out emergency service recovery, addressed customer technical enquiries and resolved customer network trouble tickets) to the US$1 B installed base across Greater China region.

Assumed General Manager position of Asia Pacific Network Access Division and held full profit and loss responsibility for the division.

Promoted to Director of Customer Service and led an organization of 140 technical professionals to implement and support $280 M business in Hong Kong, Taiwan and Korea. Product support portfolio includes DMS, GSM, Passport, DPN, Shasta, CVX, routers, Transport Nodes across carrier and enterprise customers within the region

Sought out by Nortel management to rejoin Nortel Networks to work with joint venture partners to successfully transform share ownership of four joint ventures in China: Guangdong Nortel, Shenyang Nortel, SIS Nortel and Keaton Estates: increased share ownership of strategic businesses and divested ownership of non-strategic businesses.Managed a service delivery organization to implement and support $100 M of business for Carrier Packet Solutions Line of Business across the Greater China region.

Head hunted by Herald Holdings, a publicly listed company in Hong Kong to run the cookware division of the company. Represented Herald as a board member to oversee the operation of 3 joint-venture cookware factories in China and managed a sales and marketing team in Hong Kong.

Recruited by Nortel upon graduation from MBA program. Held a number of positions (accounting services, financial planning and analysis, business analysis) within the Finance function

Joined Dow Chemical upon graduation and held a number of positions in Dow including process engineering, control system engineering, construction supervision and process control.

Master Of Science, Mechanical Engineering

Activities and Societies: Achieved Grade Point Average of 4.0 out of 4.0

Master Of Business Administration, Marketing & International Finance

Activities and Societies: Attained MBA while working full time for Dow Chemical Canada

Bachelor Of Science, Mechanical And Nuclear Engineering (Double Major)

Activities and Societies: Finished a four-year double major B.Sc program within three years and graduated with B. Sc. High Honors..