Tom Spatchurst Email and Phone Number
Tom Spatchurst work email
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Tom Spatchurst personal email
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About I am a highly motivated and successful Business Development Manager with over 22 years’ experience in the financial sector. I have worked as a team leader on a broker support desk, a senior underwriter and for last 16 years as a BDM in the intermediary mortgage market, working with mortgage brokers to build meaningful relationships, to support them, and add value to their business and customers.Based in Kent, I have worked with hundreds of mortgage brokers and firms across the London and Southeast region during my career and I have a detailed understanding of how they operate, which is key to delivering first class support and maintaining high brand visibility. Providing a connection between my broker firms and the lender by:• Building meaningful relationships with not only my brokers but also their support teams.• Delivering exceptional customer support and proactively looking for innovative ways to improve the service delivered.• Maintaining a detailed knowledge of my broker’s firms and my employer’s Lending criteria and procedures • Presenting to a wide range of people, whether at broker meetings or mortgage events No two brokers or firms are the same and therefore I use my wealth of experience to tailor my approach to what works for them. By working in close partnership with them I am able support them with any queries they may have and add value with all interactions. By delivering a personal service I constantly strive to build strong relationships and provide an outside perspective on what can be done to improve business both for them and the bank. My time in the finance sector has helped me gain invaluable experience of supporting mortgage brokers and understanding the challenges they face, whilst also working together to get the right outcome for their customers.
Natwest
View- Website:
- natwest.com
- Employees:
- 7975
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Business Development ManagerNatwest May 2023 - PresentKent, United Kingdom
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Business Development ManagerHsbc May 2015 - May 2023Kent, United KingdomMy duties and responsibilities encompass:• Maintaining a detailed knowledge of the products, lending policy, processes and values of the HSBC’s proposition. Using this knowledge to educate new and existing intermediary partners.• Implementing and monitoring robust business plans, using MI and local market knowledge of my sales area. Liaising with Regional Sales Manager and Head of Sales and Corporate Account Managers and other key stakeholders to ensure the plans reflect the shared ambitions of the division and maximise all opportunities available for growth.• Identifying, developing, and maintaining key intermediary relationships in the Kent & Sussex region. Using initial factfinding and regular review meetings to ensure that I have a detailed understanding of their business structures and strategies. Using this understanding to identify current and future business opportunities for HSBC.• Deliver the proposition and Adding Value to mortgage brokers through regular meetings, pro-active calls, presentations, and networking at conferences.• Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. • Develop and maintain strong working relationships with key internal stakeholders in Underwriting and Broker Support teams to ensure the consistent delivery of a superior customer experience and service level for Intermediaries and our shared customers. • Monitoring sales / credit quality & risk indicators. Making effective interventions and resolves problem issues at an appropriate level.• Managing risk and compliance with all legislative and regulatory requirements, by ensuring that operational policies and procedures are understood and consistently followed -
Business Development ManagerSantander Uk (Intermediary Distribution) Apr 2007 - May 2015Sussex, United KingdomMy duties and responsibilities encompass• Working to improve Santander for Intermediaries’ market position and achieve agreed sales targets by growing, maintaining, and leveraging existing business relationships with the largest and most strategically important accounts in the Sussex area.• Building key customer relationships, identifying business opportunities, negotiating and closing business deals through regular sales meetings, pro-active phone calls, presentations at team meetings and networking at conferences. • Identifying opportunities for campaigns and planning persuasive pitches that speak to the client’s needs, concerns and objectives, which will lead to an increase in sales.• Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. • Supporting the company’s sales and marketing campaigns for mortgages, general insurance and other related banking products.• Educating new and existing brokers on submission requirements, business quality, lending policy, new products and systems. • Providing guidance and advice for the more unusual queries. Resolving administrative problems and helping with appeals about lending decisions. • Providing customers with a responsive service and agreeing an appropriate contact strategy. • Taking ownership of administration, diary management and control of all sales activities to ensure they comply with company procedures. -
Telephone Business Development ManagerSantander For Intermediaries Jan 2001 - Apr 2007Redhill, Surrey, United Kingdom• Worked as part of a telephone based sales team within a target driven sales environment, to meet and exceed weekly, monthly, and quarterly sales targets.• Provided excellent customer service.• Selling additional mortgage related products.• Senior Underwriting Mandate: authorising applications up to £750,000 as well as high-risk and near-prime.• Ensured sales team hits primary objective of achieving and exceeding sales and service targets, by managing day-to-day operation of the team.• Worked closely with Business Development Manager, office managers and sales team to devise sales strategies. • Trained new starters and provided coaching for existing staff.
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Recruitment ConsultantHays May 2000 - Jan 2001Bromley, Kent, United Kingdom• Face to face appointments with new clients.• Telephone-based sales.• Candidate interviews and management.• Trained in marketing, interviewing, sales, and time management.
Tom Spatchurst Skills
Tom Spatchurst Education Details
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Chemistry
Frequently Asked Questions about Tom Spatchurst
What company does Tom Spatchurst work for?
Tom Spatchurst works for Natwest
What is Tom Spatchurst's role at the current company?
Tom Spatchurst's current role is Business Development Manager for NatWest Intermediary Solutions | South London & Kent Region | Intermediary Mortgages | Financial Services | #NatWest #mortgages #intermediaries #financialservices.
What is Tom Spatchurst's email address?
Tom Spatchurst's email address is to****@****ail.com
What schools did Tom Spatchurst attend?
Tom Spatchurst attended University Of Kent, St. Olave's Grammar School.
What skills is Tom Spatchurst known for?
Tom Spatchurst has skills like Business Development, Management, Relationship Management, Financial Services, Crm, Performance Management, Portfolio Management, Risk Management, Relationship Building, Mortgage Lending, Sales, Residential Mortgages.
Who are Tom Spatchurst's colleagues?
Tom Spatchurst's colleagues are Renu Bala, Patrick Carter, Mark Rafferty, Boyd Buis, Aimee Smith, Roy Mendonca, Amanda Smith.
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