Tom Spatchurst Email & Phone Number

Kent, United Kingdom

Kent, United Kingdom

My duties and responsibilities encompass:• Maintaining a detailed knowledge of the products, lending policy, processes and values of the HSBC’s proposition. Using this knowledge to educate new and existing intermediary partners.• Implementing and monitoring robust business plans, using MI and local market knowledge of my sales area. Liaising with Regional Sales Manager and Head of Sales and Corporate Account Managers and other key stakeholders to ensure the plans reflect the shared ambitions of the division and maximise all opportunities available for growth.• Identifying, developing, and maintaining key intermediary relationships in the Kent & Sussex region. Using initial factfinding and regular review meetings to ensure that I have a detailed understanding of their business structures and strategies. Using this understanding to identify current and future business opportunities for HSBC.• Deliver the proposition and Adding Value to mortgage brokers through regular meetings, pro-active calls, presentations, and networking at conferences.• Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. • Develop and maintain strong working relationships with key internal stakeholders in Underwriting and Broker Support teams to ensure the consistent delivery of a superior customer experience and service level for Intermediaries and our shared customers. • Monitoring sales / credit quality & risk indicators. Making effective interventions and resolves problem issues at an appropriate level.• Managing risk and compliance with all legislative and regulatory requirements, by ensuring that operational policies and procedures are understood and consistently followed

Sussex, United Kingdom

My duties and responsibilities encompass• Working to improve Santander for Intermediaries’ market position and achieve agreed sales targets by growing, maintaining, and leveraging existing business relationships with the largest and most strategically important accounts in the Sussex area.• Building key customer relationships, identifying business opportunities, negotiating and closing business deals through regular sales meetings, pro-active phone calls, presentations at team meetings and networking at conferences. • Identifying opportunities for campaigns and planning persuasive pitches that speak to the client’s needs, concerns and objectives, which will lead to an increase in sales.• Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. • Supporting the company’s sales and marketing campaigns for mortgages, general insurance and other related banking products.• Educating new and existing brokers on submission requirements, business quality, lending policy, new products and systems. • Providing guidance and advice for the more unusual queries. Resolving administrative problems and helping with appeals about lending decisions. • Providing customers with a responsive service and agreeing an appropriate contact strategy. • Taking ownership of administration, diary management and control of all sales activities to ensure they comply with company procedures.

Redhill, Surrey, United Kingdom

• Worked as part of a telephone based sales team within a target driven sales environment, to meet and exceed weekly, monthly, and quarterly sales targets.• Provided excellent customer service.• Selling additional mortgage related products.• Senior Underwriting Mandate: authorising applications up to £750,000 as well as high-risk and near-prime.• Ensured sales team hits primary objective of achieving and exceeding sales and service targets, by managing day-to-day operation of the team.• Worked closely with Business Development Manager, office managers and sales team to devise sales strategies. • Trained new starters and provided coaching for existing staff.

Bromley, Kent, United Kingdom

• Face to face appointments with new clients.• Telephone-based sales.• Candidate interviews and management.• Trained in marketing, interviewing, sales, and time management.

Bachelor Of Science (B.Sc.), Chemistry

Activities and Societies: Rugby Team, Judo TeamStudied for a Batchelor's degree in Chemistry

Education record