Tom Staton Email & Phone Number

Columbia, South Carolina Area

Assigned to Blue Cross/Blue Shield of South Carolina. Performed risk management (predicted how critical outages may occur and developed plans to prevent and/or mitigate them), vendor capacity management (insured vendors can support disaster recovery requirements), GAP Analysis (understood, articulated, and corrected vendor shortfalls with DR requirements ), management of Floor Warden (emergency evacuation staff ) allocations and training, participated in Disaster Recovery Exercises, performed evidence collection from said exercises, complied with auditor (internal, external, & vendor) requests, created and maintained job and task documentation. Resource was (is) a Disaster Recovery Subject Matter Expert (SME.) Passed the leadership examination for front line managers.

Lexington, Kentucky Area

Retained duties as the IT Disaster Recovery Coordinator and Incident Manager and was promoted to a supervisory role reporting directly to the Enterprise Operations Manager. Participated in the on-call critical incident management pool (a group of senior departmental staff who were responsible for leading efforts to resolve high priority outages)

Lexington, Kentucky Area

Retained duties as the IT Facility Management Team Lead and was assigned to administer the Disaster Recovery Program. Developed, maintained, and exercised the recovery plan for distributed systems and was responsible for maintaining the plans that recover the network and large computing systems. Designed, built, and maintained an Emergency Shutdown Facility for all or portions of the Windows environments of major computing locations; worked with AIX and Linux Subject Matter Experts for develop similar functionality to those environments. Participated in the on-call critical incident management pool (a group of senior departmental staff who were responsible for leading efforts to result high priority outages)

Lexington, Kentucky Area

Planned and managed the installation of infrastructure in data centers, computer rooms, and remote sites globally. Maintained the primary data center IT disaster recovery plan. Led a staff of six data center technicians located at two sites who were responsible for physical installations and removals of racks and infrastructure, modular component replacements, operating system installs, Windows and network troubleshooting, and projects & portions thereof. Researched pricing, requested bids, and submitted purchase requests. Assist the Facility Management Supervisor with project workload. Participated in the on-call critical incident management pool (a group of senior departmental staff who were responsible for leading efforts to result high priority outages)

Lexington, Kentucky Area

Built and maintained global inventory of distributed servers throughout all phases of equipment life cycle. Problem determination and resolution of hardware, Windows server, and network incidents. Install server and network infrastructure, install and configure operating systems (Windows Server, Linux, ESX), perform decommissions of same equipment. Participated in change and incident management. Performed project tasks and project management.

Lexington, Kentucky Area

Monitored and reacted to alerts in the network, hardware, operating system, and application realms of a global production environment. Performed next level problem determination on tickets queued from customer support service desk engaging appropriate support as required. Processed and monitored batch jobs, performed environmental health checks, and assist support and engineering groups correct incidents impacting production. Participated in change and incident management.

Lexington, Kentucky Area

Led a staff of 12 Computer Operators responsible for managing computer operations for IBM clients which included the specific duties outlined in the following description of "Computer Operator."

Lexington, Kentucky Area

Monitored and reacted to alerts in the network, hardware, operating system, and application realms of a client production environments. Performed next level problem determination on tickets queued from customer support service desk engaging appropriate support as required. Processed and monitored batch jobs, performed environmental health checks, and assist support and engineering groups correct incidents impacting production. Participated in change and incident management. Was also assigned as a Command Center Domain Administrator and was a member of the L2.5 Hands and Feet Support Group (a select group of personnel authorized to put hands on infrastructure to make changes and resolve outages.)