Tom Stilwell Afcgi Email & Phone Number

London, GB

London, GB

London, GB

Priavo provides security and risk management services enabling our clients to live the lifestyle they choose without fear of personal safety. We carry out Travel Risk Management and Executive Protection services for individuals, families, corporates and celebrities. Ensuring the safety of our clients at home, at work or travelling to any location where a.

Hove, GB

Founded in 2017 by Priavo Security, Locate Global is a global risk management platform designed for organisational resilience, critical event & crisis management, and extensive communication.

London, GB

Protectfully work with many large organisations across the corporate, sport, oil and gas, music, entertainment and events sectors advising on crisis management and business continuity. Duty of care to your employees and customers is highly important throughout this pandemic, and protective measures will enhance safety and build confidence within your.

Maxxia is a leading provider of workplace benefits in Australia and part of the McMillan Shakespeare group. Maxxia's clients include Federal and State Governments, major health groups, charitable organisations and private corporations. Maxxia are the sole provider of salary packaging services for the government of South Australia. During my short time at.

Auckland Central, Auckland, NZ

• Kotahi Logistics LP (NZ) is a freight management partnership between Fonterra and Silver Fern Farms, providing end to end global freight solutions to 50+ customer, both import and export. Along with its customer base.
• Responsible for a portfolio of clients, understanding and exceeding their requirements and required Kotahi deliverables. Ownership of one of two shareholding accounts (Silver Fern Farms).
• Prepared reporting and agenda for regular customer dashboard review meetings.
• Engaged with internal and external stakeholders to provide timely solutions for any customer complaints Coordinated with third party vendors both local and at destination (Shipping lines, Ports, customs)
• Negotiated costing with third party vendors caused by service failures, overall reducing cost to clients by $100K+
• Actively monitored schedule integrity failures and engaged vendors to identify corrective action

San Jose, CA, US

• Advanced Counsellor and a high ropes and rock climbing instructor. I was also certified as a Red Cross USA Life Guard
• Cared for and ensured the safety of children 24 hours a day, on- and off-site
• Built relationships with campers and parents while providing excellent customer service
• Coached, influenced and mentored campers and junior staff, including behaviour management when required
• Responsible for campers on multiple day guided hikes, offsite in State Parks.
• Facilitated and planned activities such as: rock climbing, High ropes course, zip-line and white Water rafting

Haywards Heath, England, GB

• 1st Central is a car insurance company founded in April 2008 and sold over 2 million policies by 2015. During this time 1st Central has received multiple awards in recognition of its success, including Finalist at The.
• Liaised with customers and third parties to provide excellent customer service and smooth end to end after-sales care
• Handled cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion
• Contacted policyholders to resolve any discrepancies related to misrepresentation or non-disclosure issues
• Took ownership of and processed cases of voided policies, ensuring all regulatory requirements were taken into consideration
• Reviewed, analysed and where necessary investigated matches generated by National Fraud database

Auckland, Auckland, NZ

• My role at Auckland Transport further developed my communication and organisational skills and gave me the capability to successfully resolve customer complaints
• Monitored the ticketing and payment machines and identified discrepancies with the operation of these machines. Logged jobs with the technical repair company as soon as a problem arose to minimise customers disruption
• Investigated and resolved any customer complaints and discrepancies that were escalated from the customer service department
• Liaised with vendors to ensure any service breakdowns were promptly dealt with to not negatively affect customer journeys
• Coordinated, advised and motivated the customer service team to ensure they were providing a great customer experience
• Supported the large and varied Operations Team to ensure the system ran smoothly

Welwyn Garden City, Hertfordshire, GB

• My role at Tesco taught me essential customer services skills while also providing my initial experience and understanding of logistical and supply demands in a FMCG environment
• Monitored stock levels, organised and carried out daily product counts to ensure shelves were kept full
• Ensured promotions were launched correctly to keep stock levels flowing
• Ensured correct loss prevention actions were taken by providing feedback to teams and senior management
• Liaised with trucking companies and suppliers
• Warehouse management responsibilities

Apm Project Management Qualification (Pmq), Project Management

Level 5 Award For Professional Recognition (Security & Risk Management Consultants), Security & Risk Management

Security & Risk Management Consultants Course, Security & Risk Management

Understanding Cyber Security And Insurance, Cyber Security

Btec National Diploma In Uniformed Public Services, Uniformed Public Services