Tom Strutz Email & Phone Number

Gilbert, Az, Us

Phoenix, Arizona Area

Relieve, fill in for, and assume the duties of U-Haul Center Managers, Area Field Managers, Traffic Control Managers, and Storage Managers throughout area.Use discretion and independent judgment to apply existing and new U-Haul programs to standardize and systematize business operations.Perform various duties as assigned, including but not limited to profitable management, ordering products, correcting rental and retail inventories, setting up displays, distribution and promotion of U-Haul rental equipment, all according to U-Haul standards and procedures.Perform on-the-job reviews of center operations, area field routes and reservation management areas using appropriate tools prescribed by U-Haul.Correct noted deficiencies and make recommendations to leadership for review of operations and procedures.Reinforce company policies and procedures and ensure Team Members are proficiently trained to company standards.Monitor ordering and receiving procedures; verify timely completion and accuracy of any reports submitted to leadership.Follow up on assigned projects to ensure their timely completion.

Phoenix, Arizona Area

• Established relationships with new customers, showed customers how to use acquired vehicles after delivery.• Maintained contact with existing customers through meeting, emails and by phone.• Advised customers regarding payment options; loans and leasing banking terms, negotiated delivery and price variations.• Ranked #1 in the company for 4 months in a row for vehicle acquisitions.• Kept track of quantities of cars on display.• Work closely with service department to purchase customers cars

Phoenix, Arizona Area

• Supervised and guide a team of professionals to maximize revenue. Developed safe and positive work environment for staffs. Ensured customer satisfaction by delivering timely and quality services. Developed strong working relationship with potential clients for new business opportunities within my assigned area.• Responsible for all aspects of business operation and development in a defined territory including profit delivery and revenue growth for 12 locations. • Consistently ranked in the top 5 in Regional KPI scorecard. Multi-million-dollar revenue/profit producer.• Plan and organize outside sales routes and territories, fleet logistics, organize new location openings, and negotiate contracts. Managed revenue of over $5m and achieved revenue growth of 30% over 2 years. Planned and executed the opening of new location.• Create data-driven process improvement plans and revenue growth. Prepare fleet plans and business forecasts to ensure inventory is maximized. Oversee planning and use of 2,000 rental vehicles.• Successfully improved team culture, driving employee satisfaction scores from 2.3 to 4.7 out of 5.• Area ranked #1 in region for both Revenue Growth and Utilization in 2016 and 2017.• Best overall NPS (Customer service Score) for 2016 year and 2017.

Mesa, Az

• Responsible for all aspects of business operation and development in a defined territory including profit delivery and revenue growth. • Ranked #1 for Sales Revenue in Region for 12 consecutive months.• Plan and organize outside sales routes and territories, fleet logistics, organize new location openings, and negotiate contracts. Managed revenue of over $1mm and achieved revenue growth of 40% in last 6 months. Planned and executed the opening of new location.• Responsible for all aspects of P&L statements. • Raised the talent bar by recruiting, hiring, and training new staff that have exceeded company standards. • Create data-driven process improvement plans and revenue growth. Prepare fleet plans and business forecasts to ensure inventory is maximized. Oversee planning and use of 450 rental vehicles

Edwards Afb, Ca

• Developed new procedures in which saved the Air Force over 2 Million dollars. I received a letter from my Commander and a 2 paid weeks off for it. • Nondestructive inspection on the structures and parts of various military aircrafts. Oil analysis on all motorized vehicles on base. Avionics back shop, repaired all line replaceable units inside the cock pit of F-15, F-16 and F-22 aircrafts. • Supervised and trained over 25 other airmen. Many trained were higher ranking airmen, that were required to learn specialized training I had developed while working with the Avionic back shop test stations. • I have managed stressful situations while working by myself, working in group situations to achieve mission critical goals.• Some other accomplishments include marksman, honor graduate, and journeyman in three different maintenance fields. I coached my squadron soccer and football teams and played for the base softball squad.

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration, 3.42

Associate Of Arts (Aa), General Studies