· Manage, support and maintain LAN, WAN, WAP’s and VPN redundancy, security and reliability.· Manage an Enterprise IT team of (3) Network Engineers and System Administrators to be a more Responsive, Communicative, Reliable and Redundant machine. Provide performance reviews and budgeting. Provide progress reporting’s to executive management.· Manage IT projects globally including migrated network MPLS environment to Cisco Meraki’s resulting a cost savings of $363k annually, Cell phone provider changes ($148k annually) and cleanup of software licensing. · Reengineered Change Control Documentation/ Processes eliminating inefficient siloing through collaborative efforts and a shared knowledgebase.· Manage 3rd party vendors for SOC, ISP, telecommunications, licensing and purchasing.· Built out and ran Cyber Security programs (Tenable.io, Nessus and Stellar Cyber) for vulnerability scanning and then implementing resolution.· Create and push cyber security policies, procedures, user training (including testing through O365 attack simulations) and documentation towards compliance with contracts in line with NIST standards.· Create Risk Analysis, Risk Management, Incident Response Plans (IRP), Disaster Recovery Plans (DRP), Business Continuity Plans (BCP), Cyber Security policies and Change Control process.· SME for all things Cyber Security related at Opus and for RFP proposals.· Deployed RMM (Remote Management and Monitor) tool for automated server monitoring, alerting, response and patching.· Supported, maintained and upgraded Windows Server environments including DC (AD), DNS, File sharing, access, MFA, O365, patching, etc.· Complete Audit forms requested by government entities for Opus related to Cyber Security, polices and infrastructure.

· Managed SLA between Teksystems and its clients.· Custom build, migrate & manage 300 virtual servers within a clustered VMware environment including Citrix and Remote Desktop Services (RDS) in a 1500 user environment across 11 different sites and 2 Datacenters. · Worked within the confines of low bandwidth MPLS system to still achieve monitoring and patching.· Implement Change Control Policies and Procedures, team relationships, project completions, ticketing and inventory systems such as ConnectWise and ServiceNow.· Configured and maintained NAS/SAN with backup solutions.· Manage & mentor a team of (3) IT Workflow Managers, (5) System/Network Engineers and (5) Desktop support. Provide status and project reporting’s to upper management.· Configure Connectwise AutoMate for automatic real-time monitoring, maintenance and patching of servers to replace 3rd party support and save company $1.2 million.

· Specialize in Supporting Servers, VPNs, Workstations, O365 Exchange, Cloud and Cloud Backups.· Built Vmware ESXi servers, installed and configured for various clients.· Server Rack installs and upgrades for Medium and Large size businesses.· Monitoring and maintaining various clients with RMM (Remote Management and Monitoring) solution.· Provided 24x7x365 onsite and remote support.· Worked with many different applications customized for each client’s needs.

· Built and operated two technology companies. Successful sale/divestiture of both companies.· Networked with other business owners through Chambers and network groups to increase sales.· Managed and trained employees to support all customer issues.· Created customer loyalty and lasting relationships through trust and understanding.· Worked with government agencies to sell customized robotic applications.· Provided Information Technology services to Business and Residential clients.· Managed Service Provider (MSP) services including Active Directory/ Domain Controller, Custom Built Computers, Point of Sales, Networks, Wifi, VPN, Patching, Virus Removal, Backup Solutions, Websites, Deployments and Upgrades.

Support and fix Computers, applications, security systems and associated networks for all three Casino locations. Log all technical support for tracking purposes. Construct documentation for future personal.

Schematic tracing, Built and soldered custom DUT (Device Under testing) boards for Engineers, Designed C++ code to run tests on parts on built boards in a Temptronic machine and other varies tasks.

Ran OS/390 Mainframe operations. Supported customer concerns and problems. Added/deleted, grouped NT and Novell users. Database Administrator and Webmaster for Tucson Medical Center Education department. Peoplesoft Systems Analyst (Reports, testing, tech support and documentation).

Solve and troubleshoot Lucent customer concerns and problems with VPN, PPTP and IPSEC tunnels with Lucent Routers, Maxens 200/800, 1800, 2000, 4000, Superpipes 95, 155, Pipelines 15, 25, 50, 75, 85, 130, 220. Also mentored other technicians with support issues and documented published tech articles.Solve and troubleshoot Microsoft Windows 95/98 customer concerns and problems. Solve and troubleshoot Microsoft Frontpage 97, 98, 2000, XP customer concerns and problems.