Astute professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in client expansion and problem-solving, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in analyzing market, forecasting, and financial management.Thank you for taking time to review my profile. I look forward to hear from you at +1(416) 887-8502 or via email at tomthomaskuriakose@gmail.com.
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Customer Service ManagerWalmart CanadaToronto, On, Ca
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Department ManagerWalmart Canada Dec 2021 - PresentToronto, Ontario, Canada• Coordinated and organized special projects and events within the department.• Scheduled coverage during peak traffic periods, fostering positive customer experiences.• Analyzed department performance and defined actions required to achieve business objectives.• Trained and supervised associates on customer service excellence and strong company culture.• Developed and analyzed reports to recommend productivity and efficiency improvements.• Handled escalated customer issues, driving customer satisfaction and repeat business.
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Assistant Sales ManagerMobile Climate Control Apr 2019 - Jul 2020Bengaluru, Karnataka, India• Organize & conduct business development activity throughout south India and western costal region.• Responsible for dealer management.• Coordinating marketing team to achieve targets and ensuring customer delight by on time delivery, with fulfilled requirements.• Brand Marketing & Product Marketing in south India.• Analyzed sales trends to maximize gross margin opportunities. -
Area Sales ManagerPrakash Seating Pvt Ltd Jan 2017 - Jan 2019Bengaluru, Karnataka, India• Created and implemented account strategies to develop profitable business relationships.• Developed, built and strengthened long-term relationships with stakeholders to achieve company objectives.• Implemented market development plans and strategies to drive process improvements.• Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.• Resolved customer complaints regarding sales and service. -
Product ConsultantPopular Hyundai Nov 2014 - May 2016Kottayam, Kerala, India• Responsible for the sales of Hyundai vehicles including institutional sales.• Planning and execution of marketing/sales promotional activities.• Built sustainable relationships and trust with customer accounts using open and interactive communication.• Analyzed and collected customer information to prepare product or service reports.• Processed customer adjustments to maintain financial accounts. -
Pdi InchargeV3 Hyundai Aug 2012 - Jan 2014Chennai, Tamil Nadu, India• Responsible for the PDI (Pre-delivery inspection) of Hyundai vehicles coming from Hyundai factory.• Coordinating with the logistics team for the timely supply of vehicles.• Responsible for stock management, record management etc.• Coordinate with the sales team for timely delivery of the vehicle as per the requirement.• Responsible for counter sales of accessories.
Tom T Kuriakose Education Details
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Data Analytics For Business Decision Making -
Automotive Engineering Technology/Engineering
Frequently Asked Questions about Tom T Kuriakose
What company does Tom T Kuriakose work for?
Tom T Kuriakose works for Walmart Canada
What is Tom T Kuriakose's role at the current company?
Tom T Kuriakose's current role is Customer Service Manager.
What schools did Tom T Kuriakose attend?
Tom T Kuriakose attended Durham College, Vinayaka Mission's Research Foundation - University.
Who are Tom T Kuriakose's colleagues?
Tom T Kuriakose's colleagues are Pooja Patel, Rahul Tandon, Hassan Monzavi, Wendy Mercado Flores, Mir Osman Ali, Md Faisal Kabir, C Whynott.
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