Tom Tam Email & Phone Number

Leawood, KS, US

• Full stack developer for all Salesforce business operations solutions serving over 400 global users ranging from sales for early stage prospecting, to customer onboarding and account management, as well as campaigns.
• Successfully spearheaded the migration of a legacy homegrown CRM feature to Salesforce, facilitating the distribution and acceptance of 4,000 offers within a four-month timeframe to utilize C2FO platform, and capturing.
• Integrated C2FO's platform APIs into Salesforce workflow stack, enabling direct interaction with organization's product offerings to generate platform usage and participation.
• Optimizes tracking capabilities to accommodate over 15,000 app activities daily, enhancing operational efficiency and data management.

Leawood, KS, US

• Piloted Salesforce HVS, Service Cloud Voice, and Omni-Channel resulting in deprecation of legacy software such as Salesloft and Talkdesk.
• Counsel with cross functional teams to architect and synchronize external integrations ensuring data hygiene.
• Perform code review and QA adhering to best practices and foster end user satisfaction.

New York, New York, US

• Implemented customer lead and ticket management solutions by configuring HubSpot for lead ingestion and Zendesk for ticket ingestion, streamlining data processes and enhancing workflow efficiency.
• Enabled task and event sync functionality using Einstein Activity Capture and CirrusInsight, optimizing coordination and productivity within the workflow.

Seattle, WA, US

• Repeatedly recognized as top performer with fast-track promotions and selection for high-priority initiatives.
• Contributed to standing up Service Cloud for new client contact centers.
• Created a Lightning Customer Community including Lightning Web Components and Audiences, adhering to accessibility best practices.
• Integrated external app using OAuth and REST API callouts to manipulate org data.

Seattle, WA, US

• Implemented Einstein bot for government agencies to reduce new case intake by 30%.
• Prototyped and proposed technical solutions to pursuit teams for client leads.

Springfield, Massachusetts, US

• Successfully completed Salesforce training pool curriculum and guided peers through the certification process.
• Enforced data integrity for Salesforce instance performance efficiency through reports and analysis.
• Leveraged Agile methodologies to integrate external data sources using 3rd party tools such as Copado, BitBucket, & JIRA to migrate metadata changes.
• Production support for 1000+ financial sales advisor users.

Springfield, Massachusetts, US

• Lead project initiative to convert legacy resources to SharePoint platform.
• Corroborate with software vendors and stakeholders to implement new features of a legacy platform, including gathering of business requirements and user testing.
• Processed annuitant pension benefits.

Atlanta, Georgia, US

• Automated web to contact generation via FormAssembly and configured Mailchimp for Salesforce to sync Contact records to Mailchimp lists.
• Data cleaned Contact object; deduplicated Contact records.
• Provided quick guides and documentation, trained product owner.
• Total impact: $22,852 organization cost savings.

• Liaised with stakeholders and company's developer to implement CRM platformapplication.
• Key dependency for technology related troubleshooting.
• Established $100,000 line of credit to achieve inventory bulk purchasing, reducing 5%across the board.
• Converted leads to accounts increasing monthly book of business by $4,000.

US

• Reconciled accounts receivable and accounts payable with invoice balances
• Organized company’s income and expense records
• Deferred expenses optimizing credit utilization
• Administered supplier payments on a weekly basis

Westchester, Illinois, US

East Hartford, CT, US

• Led consolidation work for aircraft loans totaling over $3 million worth of hardware
• Processed wire transfers in CitiDirect to fund operations with daily volume over $50,000
• Utilized Bloomberg terminal to obtain daily LIBOR rates
• Produced amortization schedules with cash database
• Rendered bank and account reconciliations

Farmington, CT, US

• Collaborated in the development of organization's intranet for foreign exchange database
• Incorporated loan agreements electronically into a developing database

Windsor Locks, CT, US

• Participated in developmental workshops at on and off-site locations
• Collected reports regarding invoice and purchase orders for two business locations
• Presented internship project to multiple departments

Bachelor Of Science, Finance

Full Stack Web Development Certification, Computer Software Engineering

Web Development, Salesforce Adminstration, Salesforce Certified Platform Developer I Course

Apex Academy ( Apex, Soql )