Thomas Buchanan Email & Phone Number

City Of London, England, United Kingdom

In my current role overseeing business unit operations and engineering at Cingularity, I lead engineering and operational functions focusing on adaptability to business needs. My strategic management ensures an excellent customer experience while maintaining a solid engineering function to enhance our internal systems and further develop our solutions for scalability.

London, England, United Kingdom

As the leader of business unit operations at Cingularity, I managed the technical and operational functions, driving high performance across all teams. My unwavering commitment to excellence and results has ensured that we meet and exceed our targets, establishing a culture of empowerment and success within the organisation.

London, United Kingdom

Responsible for overseeing all operational and engineering functions. Encouraging inter-disciplinary communication has led to day-to-day success, ensuring the company has developed fiscally and operationally. • Built from scratch and managed all operational elements - Service Delivery, Bookings, MCR, Project Management, HR, London Office, Global logistics, and Procurement.• Gained in-depth knowledge of sports broadcast workflows and technologies, including Remote Production, Contribution, and Distribution.• Managed and deployed technology stack using on-premise and cloud infrastructure.• Adapted systems and the workforce to remote working during the COVID-19 Global Pandemic while lowering our running costs to ensure business survival.

London, United Kingdom

Managed the technical and operational teams and functions while becoming a stakeholder on the product council board, steering the teams to improve products, ensuring fast deployment and customer adoption with lower overheads for new and current services. • Realigning Sohonet’s operational processes to improve delivery and support for re-vamped and new SaaS-based collaboration services.• Major re-design of Salesforce functions for the entire pipeline involving Marketing, Sales, Operations and Accounts.• Laying the foundations for operating changes and integration for the pending acquisition of Exchange Communications.

London, United Kingdom

Managed the company's technical operations function while implementing and developing systems aligned with company OKRs (Objective-Key Results).• Design, Project management, and implementation of a new ticketing system (Salesforce) and cloud-based telephony solution (Natterbox), allowing Sohonet to streamline functions and processes to ensure continual service improvement.• Became a crucial stakeholder in the strategy and design of new technical operations procedures and processes across the organisation.

London, United Kingdom

Managed and developed the global 24/7 support function, including managing four separate teams.• Introduced a structured training programme to develop engineers aligning with function requirements and ensuring team career development• Produced standard onboarding processes for all new hires and developed networking labs for the Sohonet Interview process.

London, United Kingdom

Managed and developed the European support function, including line management of the team. Project managed all complex deliveries, including customer solution implementations, core maintenance and device upgrades.• Instigation of the company's Support function, including the team structure, operating processes and escalation policies.• 10Gb/s Firewall solution implementation and deployment for multiple North American sites.

Soho, London

Acted as the technical lead for the team and supported the manager with day-to-day operations while encouraging development within the team. Supported the Sales team by attending client meetings and developing pre-sale solutions.• Management and technical configuration of a 24-site international MPLS layer 3 VPN deployment.• Key customer reconfiguration and installation to support diversely routed customer networks utilising BGP over IPSEC VPNs, similar to modern SD-WAN implementation.

London, United Kingdom

Worked on network projects while supporting customers as required.• Testing, implementing and documenting OpenNMS to replace the legacy limited monitoring system.• Campus Wireless - Research, testing and implementation of Sohonet wireless products for Studios such as Pinewood Studios, and Shepperton Studios.

Eight Week Outage

Network Related Role

Bsc (Hons), Computer Networks, 1St

Advanced Networking, Network & System Security, Network Design Monitoring & Optimization, Multimedia Networks, Professional Development.

Education record