Tom Themeles Email & Phone Number

Using feedback and collaborative discussions with colleagues, I am actively developing three additional courses: Application Programming Interface (APIs), Data Products, and Semantic Data Solutions. I also developed a course using Microsoft Excel for data analysis, which empowers businesses and professionals with essential skills for analytics, operational insights, and performance metrics. These courses help address gaps in skillsets and meet evolving industry needs.

Kitchener, Ontario, Canada

I currently teach programming (R and Python) and how to apply this to Data Science concepts such as pre-processing, exploratory data analysis, visualization, and calculations. I also demonstrate through predictive modeling how to use data and statistical models such as hypothesis testing, regression modeling, estimation models and clustering to solve business problems.I also taught the following courses: 1 - How to create user interfaces (UI) for screen-based products and quality user experiences (UX) for customers who use mobile applications.2 - How to use Content Management Systems and Management Information Systems regarding documentation, accessibility, privacy, and security using Microsoft 365 and Google Workspace.While teaching, I continuously implement effective strategies for evaluation and assessment based on the regulations of the College. I also receive scores and positive feedback from learners that are above the faculty and college averages.

Guelph, Ontario, Canada

I managed and mentored new hires on software training such as Power BI and Power Automate, project planning, and collaboration with client stakeholders by setting and chairing meetings. I led daily touchpoints to assign tasks, identify barriers, and monitor work progression. I managed and developed current state, transitionary, and future state process mapping regarding the client’s digital transformation. A major project was completed for a client involving a new change request involving budgets, financing, and capital investments. I developed a training program and self-service tools, presented the training program, and rolled out the change request in phases. I also provided training for supervisors to prepare and train their own teams. During this period, I engaged appropriate stakeholders and addressed challenges, issues, and concerns through the program development group.

Guelph, Ontario, Canada

Through principles of exploratory data analysis, modeling and validation, and descriptive statistics with reliability data, I used Microsoft Excel for data analysis of reliability data for an electrical company. I also provided reporting and dashboards through the visualization of data in PowerBI. I developed and presented results, trends, and insights. I collaborated and worked closely with the key stakeholders to ensure the accuracy and integrity of the data.

Brookfield, Wisconsin, United States

I wrote articles on professional development. I improved content and interest by identifying and working with regional stakeholders, sponsors, contributors, and community writers. I applied feedback strategies to garner interest and recommendations from customers to improve the customer experience. I also promoted the value of the publication in community events.

Hamilton, Ontario, Canada

I guided clients through training and collaboration on how to submit their applications and leverage grant funding for their digital transformation, website development, and marketing strategies. I developed, presented, and delivered a development framework for an enterprise client to improve the customer experience, tracking key performance indicators, a continuous improvement plan, and how to address technical issues using an integration of Microsoft 365, HubSpot, and Atlassian.

Oakville, Ontario, Canada

I taught a summer workshop of how to apply public speaking with case studies, presentations, and student participation. Students learned the skills of leadership, communication, active listening, and public speaking. I also taught two summer workshops of 25 students how to code using Python and creating games, visuals, and algorithms.

Greater Toronto Area, Canada

I developed a comprehensive customer journey map involving change management, customer journey mapping, development, and implementation. This provided the framework to develop workflows and touchpoints involving the customer experience such as account setup, client onboarding, technical training, product usage, and opportunities for upselling and cross-selling. I integrated software programs such as Microsoft’s Excel and PowerBI, Atlassian, Slack, Meta Business, HubSpot, and Stripe for the development of the customer experience and touchpoints with clients. I managed and utilized Python and Microsoft’s Excel and PowerBI for data analysis and business analytics for product usage, customer satisfaction, and churn risk. Due to the above strategies and implementations, churn was reduced by 75% over a period from 2022-2023. I also designed and created an ecosystem of documentation such as a self-service portal, demonstration videos, multimedia training resources, and troubleshooting handouts.

Toronto, Ontario, Canada

I developed the institution's post-secondary curriculum, course syllabuses, assessments, and expectations. I taught secondary school students subjects such as English while designing courses, unit plans, and lessons to ensure that curriculum expectations were met. I mentored and guided new hires on best practices for instructional strategies. I maintained a continuous improvement system based on feedback from parents and students to understand their needs, challenges, and concerns. I also engaged with the public through the design and presentations of webinars and workshops around the use of technology, leadership, communication, and learning with students in person and online.

Burlington, Ontario, Canada

I conducted market research to evaluate the potential impact of the company's products within the education sector that informed curriculum development and learning goals. With these results, I designed and created an education program for secondary school students by adapting commercial biotechnology kits into education versions for secondary school students that aligned with safety standards and education objectives. I also developed and maintained a website using a content management system that served as an educational resource hub that featured multimedia content including guided instructions for students and educators.

St. Catharines, Ontario

I onboarded, trained, and guided seven new hires in different locations using internal learning objectives, evaluation practices, and performance expectations. I managed office issues such as leaves of absence, accommodations, safety and security incidents, and privacy breaches. I also served as a health and safety liaison for a regional office. I completed the Manager Program with an emphasis on innovation, strategic thinking, and leadership skills. I effectively applied my communication, collaboration, and analytical skills by leading the team to the lowest caseload counts based on regional averages. I utilized Microsoft’s PowerBI and Excel to assess performance levels, assessment patterns, and caseload competencies. I researched, designed, and created a data analysis and modeling framework that resulted in my team having the lowest caseload counts based on regional averages.

Toronto & St. Catharines, Ontario

I utilized analytical, research, critical thinking, and problem-solving skills to actively manage cases for the best possible outcomes. I collaborated with the workplace parties, their representatives, as well as internal staff such as Work Transition Specialists & Nurse Consultants in the creation of customized and flexible service plans for return to work & recovery.

Toronto, Ontario

I mentored and trained new adjudicators through assessments, management meetings, and case conferences. I conducted research and analysis of various sources of information from workplace parties, medical documents, and government policies.

Continuing Education Microcredential, Defensive Cybersecurity

Course 1 - Cybersecurity Fundamentals (Completed February 2023) Course 2 - Defensive Security 1 (Completed April 2023) Course 3.

Continuing Education Certification, Data Science

I demonstrated the following abilities: - Using processes and tools for managing big data and how to build an analytics system. - Applying.

Bachelor Of Education - Bed, Intermediate And Secondary School Teaching

Specializations: Intermediate-Senior & ESL Education

Master Of Arts - Ma, History Of Civilian And Military Psychiatry In Canada

- Completed a multi-disciplinary major research paper on the history of psychiatry. I utilized my multidisciplinary background.

Honours Bachelor Of Arts, History

Specializations: Late Antiquity & Early Modern Medicine

Honours Bachelor Of Science, Geological And Earth Sciences/Geosciences

Specializations: Geoscience & Ecology