Tom Thomas Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Define program scope, deliverables, timelines, and resource requirements.• Identify key success criteria and metrics to measure program performance.• Engage with executive sponsors and stakeholders to communicate program status, progress, and potential risks.• Build strong relationships with stakeholders to ensure alignment and support throughout the program lifecycle.• Plan and allocate resources to various projects within the program.• Monitor resource utilization and make adjustments to ensure efficient project execution.• Identify potential risks and issues that could impact program delivery.• Develop risk mitigation strategies and contingency plans to address challenges proactively.• Coordinate activities across multiple projects within the program to ensure interdependencies are managed effectively.• Monitor the progress of projects within the program, ensuring they are on track to meet established goals and milestones.• Prepare regular reports for executive stakeholders, highlighting program status, risks, and accomplishments.• Implement change management strategies to minimize resistance and ensure smooth adoption of program initiatives.• Anticipate and address potential challenges related to organizational change.• Evaluate program outcomes and performance metrics to identify areas for improvement.• Provide guidance and direction to project managers and teams, fostering a collaborative and motivated environment.• Mentor and coach junior program managers and project managers.

Bengaluru, Karnataka, India

• Understand the client's business goals and help to implement a streamlined process.• • Identify the challenges faced in various business scenarios and provide suggestions and plan to address and mitigate same• Regularly engage with clients to assess their satisfaction and gather feedback.• Collaborate with internal technical teams to design tailored solutions that address client needs.• Present proposals and solutions to clients, highlighting the value and benefits.• Prepare and deliver reports and presentations to demonstrate the value delivered and ROI.• Ensure the successful delivery of projects by coordinating with technical teams and project managers.• Monitor project timelines, milestones, and deliverables.• Address any project-related issues or concerns promptly to maintain client satisfaction.• Collaborate closely with internal teams, including sales, technical, and customer support, to ensure seamless service delivery.• Proactively identify and address potential challenges or roadblocks in client relationships.• Address and resolve conflicts or issues that arise in a diplomatic and effective manner.

Bengaluru Area, India

Allegis Corporate Services – Senior Manager (WMG Operations)• Identify business problems and define potential solutions for same.• Build and RMG ecosystem for managing Demand and Supply• Identify possibilities and design strategies for automation and transformational changes• Implement and monitor change management principles and methodologies.• Identify resistance, plan and prepare leaders and stakeholders for resistance mitigation. • Analytics and ReportingAscena Retail Group, Inc. – Change Manager• Drive Organizational change management for business process transformations and introductions of new technology• Implement and monitor change management principles and methodologies.• Ensure ADKAR is implemented and followed• Resistance Management• Ensure to influence all levels of the organization, including executives and business leaders through effective Change Management Plans. • Familiarity with project management methodologies, tools and phases of the project lifecycle; Project management experience. • Communication and Training Plans

Bengaluru, Karnataka, India

• Resource Management & Operations • Manage the Demand and supply needs to IES and Automation BUs. • Analytics and Reporting• Team Management• Vendor Management and Negotiation• Identifying Business Problems and Creating Solutions• Ensure that the Organizational initiatives are well implemented and followed by the team. • Identify potential resistance within the team and prepare effective plans to manage same. • Coaching and building effective change management solutions• Driving the compliance to staffing norms and ensuring that the team adheres to the staffing parameters and targets set by the Organization.

Bengaluru Area, India

Assistant Manager – WMG Process and Applications• Functional Owner of the tools used by Delivery, Employee and Resource Management Groups • Responsible for designing, implementing, monitoring and controlling organizational process and change initiatives for bench and demand management and other areas of business benefits and optimization. • Monitor the trends and matrices for demand and supply. Identify possible changes in process and execution to maintain the balance and better utilization and fulfillment. • Understand the Organization goals and ensure the tools, systems are process are defined and aligned and maintained in-line with same. • Solution and Designing• Prepare and Maintain BRDs and CRs for all the changes. • UAT and post implementation analytics/reporting. • Ensure the smooth roll-out and successful execution of major, medium and minor transformational changes within the organization related to Workforce Management.• Identify possible resistance and prepare and monitor resistance mitigation plans. • Prepare communication and training plans.• Monitor post-production analysis to ensure adaptation and reinforcement.Resource Manager – July 2010 till December 2013• Responsible for overall fulfillment of open requirements across accounts and across geographies within various verticals. • Managing the Resource requirements for Utilities and Natural Resource Verticals in ENU.• Manage the demand and Supply needs to the BUs.• Identify ramp ups and new wins and create and execute fulfillment strategy.• Identify Ramp-downs and prepare re-deployment plans.• Manage the contract workforce - cost management and replacement/hiring plans.• Monitor the ageing and overdue demands for prioritization.Test Automation Engineer• Worked on Functional, System and Integration Testing. Hands on experience in Automation testing using QTP and QC for test plans. Worked in Retail, Healthcare and Telecom Domains.

Bengaluru Area, India

Worked on Functional, System and Integration Testing. Hands on experience in Automation testing using QTP and QC for test plans. Worked in Retail, Healthcare and Telecom Domains.

Ms, Computer Software Engineering

Completed MS from BITS Pilani, through the WASE program from Wipro Technologies

Bachelor'S Degree, Computer Science

Education record

Education record