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Tom U. Email & Phone Number

Customer Success @ Relativity | Legal Technology Expertise | Investigations, Disputes and Discovery Insights at Relativity
Location: Singapore, Singapore, Singapore 10 work roles
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Current company
Role
Customer Success @ Relativity | Legal Technology Expertise | Investigations, Disputes and Discovery Insights
Location
Singapore, Singapore, Singapore
Company size

Who is Tom U.? Overview

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Quick answer

Tom U. is listed as Customer Success @ Relativity | Legal Technology Expertise | Investigations, Disputes and Discovery Insights at Relativity, a company with 1211 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Tom U..

Tom U. previously worked as Senior Customer Success Manager at Relativity and Customer Success Manager at Relativity.

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Email format at Relativity

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Relativity

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Profile bio

About Tom U.

Experienced Senior Customer Success Manager specializing in eDiscovery and legal technology solutions. I've worked previously in Service Provider Sales, consulting with legal professionals to mitigate risk, drive efficiencies and contribute to favorable outcomes in litigation and investigations. As a Senior Customer Success Manager, I drive feature utilisation, platform growth / adoption and track ROI for Relativity customers across a diverse portfolio in the APAC region. This has enabled a nuanced understanding to various territories and technology requirements and visit some of my dream destinations. I am passionate about advocating for and building robust, lasting relationships with my clients and our organisation. These relationships allow for collaborative goal setting and honest product feedback to include in our roadmap. The Relativity Community is truly unique and in an evolving age of AI (which I am endeavoring to keep on top of!) these valuable human connections are increasingly important. About Relativity :-Relativity is a leading provider of eDiscovery software, revolutionizing the way legal teams manage and process electronic data. With a focus on innovation, Relativity offers a comprehensive platform that empowers legal professionals to efficiently conduct investigations, litigation, and compliance efforts. Relativity continues to invest aggressively in R&D to remain at the forefront of tech, with exciting GenAI offerings most recently being announced.

Current workplace

Tom U.'s current company

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Relativity
Relativity
Customer Success @ Relativity | Legal Technology Expertise | Investigations, Disputes and Discovery Insights
chicago, illinois, united states
Website
Employees
1211
AeroLeads page
10 roles

Tom U. work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Current

Singapore

Apr 2024 - Present

Customer Success Manager

Singapore

Relativity is a web-based ecosystem for managing and analyzing vast volumes of electronic data. Customer Success enables best-in-class service and support to our enterprise clients (law firms, corporations, and government) and channel partners. The team's priority is to exceed expectations, ensure a positive ROI and empower users to maximize the value.

Jun 2022 - Apr 2024

Director, Strategic Accounts

Hong Kong

TransPerfect partners with law firms and corporates directly, providing: - Litigation Support Services - forensic collection, processing / ECA and Relativity hosting. - Cyber Breach Response - pre/post-breach consulting and PII cataloging. - Virtual Data Rooms - Industry leading security, M&A and due diligence support.- Language Services - translation.

Nov 2020 - Jun 2022

Account Manager

Hong Kong

Key services:- Language Services - Translation, interpretation, transcription- Digital Forensics- E-Discovery Processing- Virtual Data Room (VDR) support - due diligence exercises- AI Contract review solutions - M&A, corporate repapering exercises- Legal Staffing Solutions

May 2018 - Jun 2019

Client Services Associate

Hong Kong

  • Hybrid Sales & Project Management role.
  • Bridge between the request and delivery of projects.
  • Day to day client contact for new project initiatives.
  • Collaboration with in-house production team to assess the scope of work, cost and timeline estimates for translation projects.
  • Bill all projects once executed.
  • Liaising and escalating any perceived issues relating to projects to governance.
Jun 2017 - May 2018

Accommodation Manager

Ef Education First
  • Managed the Accommodation Department for EF’s largest home stay destination worldwide, welcoming over 2000 students during the summer. Tasked with the production and delivery of host family recruitment plans- including.
  • Communicated with local businesses and maintained vendors throughout the season. Arranged and led arrival events. Liaised with wider senior team, participated in nationwide meetings to review best practices and.
Mar 2016 - Oct 2016

Accommodation Officer

Ef Education First

Torquay

  • Responsible for target-driven recruitment of host families through original marketing actions, social media campaigns, street action and telemarketing.
  • Tasked with host family visits, ensuring they meet stringent international requirements. Quickly learnt EF’s computer systems and developed Excel skills. Offered and accepted promotion to management position.
Oct 2015 - Mar 2016

Local Teacher

Teaching English language and culture to multinational students aged 13-17.Responsible for student welfare both in the classroom and on local activities.Received highest student satisfaction scores during peak contracts.

Jul 2015 - Aug 2015

English Teacher

Beijing No. 20 Middle School

Beijing City, China

Teaching 22 classes of up to 50 Chinese students from grade 7-11. Increased presentation competencies to large groups. Developed communication and personal adaptability whilst living and working in China.

Sep 2014 - Jun 2015
Team & coworkers

Colleagues at Relativity

Other employees you can reach at relativity.com. View company contacts for 1211 employees →

FAQ

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Quick answers generated from the profile data available on this page.

What company does Tom U. work for?

Tom U. works for Relativity.

What is Tom U.'s role at Relativity?

Tom U. is listed as Customer Success @ Relativity | Legal Technology Expertise | Investigations, Disputes and Discovery Insights at Relativity.

Where is Tom U. based?

Tom U. is based in Singapore, Singapore, Singapore while working with Relativity.

What companies has Tom U. worked for?

Tom U. has worked for Relativity, Transperfect Legal Solutions, Transperfect, Ef Education First, and Beijing No. 20 Middle School.

Who are Tom U.'s colleagues at Relativity?

Tom U.'s colleagues at Relativity include Patrycja Rim, Karolina Kedzior, Mateusz Lisakowski, Wojciech Skibiński, and Ahmed Chowdhury.

How can I contact Tom U.?

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