Tom Urtz Email & Phone Number

Concord, Ca, Us

Concord, Ca, Us

Chief Retail Officer oversees from receipt to sale for a passionate and highly dedicated group of store and warehouse associates whose mission is to be a force for good in the greater pet community.

Concord, Ca, Us

Oversee operations for 36 stores and +7K associates in 12 counties across New York and New Jersey. Manage over $325M in operating expenses. Lead operational and merchandising initiatives improving efficiency year over year. Oversee charitable giving programs donating $500,000 to address hunger/veterans concerns and children. Guide communications and public relations, strengthening government and community relationships. Participate in the ShopRite/Wakefern Food Corp. operational excellence committee and oversee quality assurance and regulatory compliance.

Developed an in-store HR role focusing on associate training and development. Developed a groundbreaking customer-centric training program and modeled all subsequent hiring, training, and development programs on it. Redesigned the performance review and compensation program to include company values and customer focus.Oversaw a 10-employee HR department, managing training, benefits, compensation, and associate relations with 34 in-store HR managers and4 area HR specialists as direct reports. Developed several community outreach programs, providing food/financial donations to dozens of organizations and serving as the company spokesperson at events. Liaised with state and county government representatives to accomplish XX and XX. Produced recruitment, training, marketing, and relationship-building strategies for entering new markets, leading to a 10% increase in new stores in 3 counties.

• Oversaw Human Resource Department consisting of Training, Benefits and Compensation, Associate• Relations, interface with Store Shopper Advocates and Area HR Specialists• Oversaw Consumer Affairs and Community Outreach programs• Company liaison and maintain governmental relationships within the State & Counties in which our stores are located• Represented SRS at all Community Events and acted as spokesperson for company• Oversaw Quality Assurance area of company• Developed protocol for entering new marketing areas, including but not limited to building community, government and educational relationships

- Oversaw ShopRite store operations, merchandising and development for 6 stores- Developed and oversaw Community Outreach- Partnered with local government and civic organizations to support consumer based programs

• Developed and executed store labor budgets for 36 stores totaling roughly $14.1 million annually for staffing of 2,400 personnel. Tracked labor, sales per employee hour, total hour used and average hourly wage.• Managed all store service activities including supply and logistics, orders, schedules, laundry and floor care. Developed systems that cut non-reclaimable merchandise over 35%.• Created and implemented store based productivity initiatives resulting in 6.5% increase in 1 year.• Served as Project Lead for launch of eCommerce Online Shopping sector of business; project approached breakeven point with 12 weeks left in the year.• Represented the banner as Store Operations Lead for conversion to C&S Wholesalers; team reported to Vice President of Supply & Logistics of parent company.

• Managed program roll out of several different technology and store operations based programs.• Implemented and designed training materials for conversion from existing loyalty cards to Gold Points Loyalty Card; program increased average customer sale by $5.53 and sales per transaction from Gold Point Cardholders increased 2.25% vs non-card holders.• Designated Change Management Lead for banner regarding EverGreen programs relating to both store operations systems and upgraded technology at store level. • Demonstrated proven ability to lead change programs requiring ability to motivate a broad constituency of District, Store and Department Managers across the division in adapting and implementing innovative thinking and change management strategies.

• Managed multiple locations during this time period, overseeing one location at a time for stores generating $20 million annually with profits of $1.9 billion annually. Led teams of 100 associates within each store.• Rewarded as a Million Dollar Club Member for 3 consecutive years for achieving profits exceeding $1million per year. Demonstrated strong ability to effectively manage operations, meet sales objectives and deadlines while maintaining highest quality and service standards.• Strong ability to understand and utilize both formal and informal decision making structures within the organization to set and achieve goals.

• Assigned to Rye Brook and Eastchester locations with each location generating sales of $15 million annually (1989-1994).