Tom Van Eijk Email & Phone Number

Rotterdam, Zh, Nl

Handle a diverse array of requests simultaneously, ranging from client inquiries to speaker engagements.In my second year i achieved a financial growth (commission) that is double compared to my first year.Manage a substantial portfolio of clients and speakers, taking full responsibility for their needs and requirements.Organize company events focused on showcasing our speakers and contribute to the weekly newsletter.Conduct intake meetings with potential speakers, akin to job interviews.Regularly meet with both clients and speakers to ensure seamless communication and collaboration.'Spearhead major projects such as developing comprehensive marketing campaigns for new theater shows.

Breda, Noord-Brabant, Nederland

Joined Bevcraft as the first employee in the Netherlands, playing a pivotal role in setting up operations for the mobile canning business.Established essential contracts for energy, gas, phone, internet, and waste disposal, ensuring smooth business operations from the outset.Built a network of suppliers and haulers to support the business's logistical needs, facilitating efficient operations and timely deliveries.Managed procurement and administration of equipment such as delivery vans, tools, and labeling machines, optimizing operational capabilities.Transitioned to a customer acquisition role, securing over 20 long and short-term clients for both mobile canning and wholesale services.Responsible for managing European customers (excluding the UK), handling inquiries, purchases, shipping logistics, and issue resolution.Conducted all administrative tasks and provided support for mobile canning operations as needed, ensuring seamless business processes.Played a key role in the ongoing growth and success of the Dutch mobile canning business, contributing to its establishment and continued development.

Den Bosch

Managed and supervised all aspects of reception, bar, housekeeping, and breakfast services, ensuring smooth operations and guest satisfaction.Implemented process improvements in check-in procedures, restocking, scheduling, and instruction clarity, resulting in increased efficiency and productivity.Maintained a focus on upholding standards and fostering innovation within the organization, continuously seeking opportunities for improvement.Addressed guest and employee concerns promptly and effectively, resolving issues to maintain a positive atmosphere and reputation.Standardized operational processes to enhance customer satisfaction, documenting procedures for consistency and ease of training.

Nijmegen En Omgeving, Nederland

Worked part-time as a bartender at Eventure PD, a company providing staff for music festivals across the Netherlands, Belgium, and Germany.Managed various responsibilities including tapping beer, refilling soft drinks, and processing orders during service.Frequently stepped into the role of assistant bar manager, assisting in overseeing bar operations and ensuring smooth service delivery.Demonstrated reliability and adaptability in a fast-paced festival environment, contributing to the overall success of the events.

Amsterdam, Provincie Noord-Holland, Nederland

Oversaw departmental operations, responsible for opening and closing procedures to ensure smooth transitions.Created morning cleaning schedules for housekeepers, prioritizing efficiency to meet deadlines for room readiness.Conducted inspections of VIP rooms to maintain high standards of cleanliness and guest satisfaction.Ensured thorough room inspections by inspectors before guest check-in, resulting in a near-perfect score for three consecutive months.Collaborated with the manager to develop and implement a budget, achieving a 12.5% reduction in costs.Acted as a central point for addressing personal and work-related issues, providing objective counseling and problem-solving.

Breda En Omgeving, Nederland

Worked closely alongside the sous chef to guarantee the smooth functioning of kitchen operations and the prompt preparation of ingredients (mise en place).Aided in the organization and preparation of ingredients, playing a crucial part in facilitating seamless meal services.Took charge of plate presentation during dinner service, ensuring aesthetically pleasing and meticulously arranged plating.Ensured cleanliness and orderliness in the kitchen area, strictly adhering to food safety standards and regulations.

Miami

This was an internship divided in Half a year at the front desk and half a year at housekeeping.Front Desk Agent:Managed check-in and check-out processes, handled individual and group reservations, and provided concierge services to guests.Ensured exceptional guest experiences through attentive service and effective communication.Housekeeping Supervisor:Conducted research on minibar product costs and implemented strategies to significantly reduce expenses, contributing to a 15% cost reduction.Led housekeeping teams to maintain high cleanliness standards in guest rooms and public areas.Research and Thesis:Utilized the internship opportunity to conduct research for my final thesis, focusing on the social interactive work culture within the hospitality industry.Achieved a deeper understanding of workplace dynamics and interactions, contributing to academic and professional growth.

Barcelona En Omgeving, Spanje

Oversaw the cleanliness and hygiene standards of guest rooms and public areas, ensuring exceptional quality and presentation.Conducted daily inspections of VIP rooms to verify cleanliness and functionality of technology, maintaining high standards for premium guests.Managed administrative tasks and facilitated smooth shift changes, contributing to efficient operations and teamwork.Provided technical support, troubleshooting minor issues in guest rooms to enhance guest satisfaction and experience.Training and Development:Completed various training sessions in Opera software, enhancing proficiency in hotel management systems.Participated in service training to improve guest interactions and satisfaction.Received sales training to enhance product knowledge and sales skills, contributing to upselling opportunities and revenue generation.

Breda

Represented HelloFresh as a street vendor, engaging with passers-by to promote and sell the product in diverse locations.Participated in multiple sales training courses to enhance product knowledge, sales techniques, and customer service skills.Demonstrated a proactive approach to sales, effectively communicating the benefits of HelloFresh to potential customers and closing sales transactions.

Barcelona En Omgeving, Spanje

Enhanced the training handbook by providing detailed explanations of key processes, improving clarity and effectiveness.Elevated guest satisfaction ratings through exceptional service during check-in, check-out, and post-stay interactions.Assumed additional responsibilities as a bellboy during high-profile events, ensuring smooth guest arrivals and departures.

Rosmalen

Collaborated closely with the sous chef to ensure efficient kitchen operations and timely preparation of ingredients (mise en place).Assisted in organizing and preparing ingredients, contributing to the smooth execution of meal services.Played a key role in plate presentation during dinner service, ensuring visually appealing and well-organized plating.Maintained cleanliness and organization in the kitchen area, adhering to food safety standards and regulations.

Bachelor'S Degree, Hotel- En Hospitality Management

Fork Lift Certificate, Pass

Mhbo Horeca Manager, Horeca En Aanverwante Serviceberoepen

Cursus, Creative Writing

De creatief schrijven cursus begint met basistechnieken en bouwt verder op naar het schrijven van (korte) verhalen. Onderwerpen zoals.