Tom Harris Email & Phone Number

Phoenix, Az, Us

Louisville, Ky, Us

Plano, Tx, Us

Newton, Massachusetts, Us

Turnaround Specialist & Best Practices Senior-Level AdvisorElevating Sales, Marketing, Service/Operational Excellence, Revenue Management/Generation Performance.Talent Development And Branding.

Chicago, Il, Us

Fortune 1000 hospitality company with diverse holdings worldwide.Sought out to direct franchise operations for 59 hotels in the Midwest Region. Led Regional Vice President of Sales, Director of Field Marketing and Director of Revenue Management in advising franchisees on Hyatt best practices in revenue generation, marketing, customer service, talent development and branding.Mobilized GMs and sales teams in growth initiatives, expanding repeat business while identifying and capitalizing on untapped opportunities; grew annual revenue 37% in 2 years.Forged strong relationships with Owners, Operators and hotel staff, building cohesive teams focused on customer service and quality assurance; group earned accolades for top guest care.Coached numerous 1st time GMs, optimizing operations, sales and financial results as well as advancement from within.

Chicago, Il, Us

P&L responsibility for Western sales region with 26 owned and/or managed hotel properties. Directed team of 29 GMs and 700+ indirect reports in all facets of 24x7 operations.Spearheaded multiple mission-critical initiatives to build market penetration, revenue, RevPar and GOP; drove efficiencies across existing locations, established operations at 8 startup properties and led the turnaround of 3 acquisitions.Acknowledged as Top Performing Region for brand standards in 2016, delivering 7.4% revenue and 9.3% GOP increases.Recognized as Top Region for customer service and Top Performing Region for brand standards in 2015.Partnered with Owners on strategic planning, budget development/execution and sales/marketing tactics, cultivating relationships of trust and mutual respect to ensure attainment of shared objectives.Launched corporate Care & Purpose program across the region, energizing morale and improving staff engagement.Headed multimillion-dollar capital expense budget, overseeing annual hotel renovations.Advised and coached top talent, building management pipeline for future promotion.Conducted monthly/quarterly calls and joint property visits with Owners; solidified Asset Manager and REIT alliances.Supervised unionized hotel, forging beneficial relationship with Union Shop Steward despite competing agendas.Developed and delivered presentations at Brand Orientation Meetings, fast-tracking onboarding of new Owners; key participant and presenter at annual Owner Conferences.

Chicago, Il, Us

Recruited to oversee 3 Hyatt Select Hotels with full P&L accountability for top- and bottom-line performance; assumed responsibility for 2 additional properties, growing district to a total of 5 locations. Managed 5 GMs and 120+ personnel.Created and implemented roadmap to generate 18% YOY sales lift with 88% flow for 3 back-to-back years.Headed the revitalization of an underperforming acquisition, increasing overall ranking from 93rd to 10th.Converted AmeriSuites acquisition to the Hyatt Place brand, launching the 2nd Hyatt Place hotel in company history; designed operational best practices, laying the framework for transition; adopted nationally, quickly becoming the corporate standard for future conversions.

Part of the Wyndham family of hotels.Strengthened market position, boosted financial performance and streamlined operations at 9 hotels in AZ and NM. Cut expenses 17%, enhancing guest satisfaction 9% and gained 100% market penetration.Developed and executed strategy to fulfill unmet need in the market, sparking an 87% YOY revenue upswing.