Tom Wachs Email & Phone Number

Bellevue, Washington, Us

Burbank, Ca, Us

• Responsible for technology strategy and management, central engineering and architecture for Disney identity systems• Developed scripts and tools to improve automation of administration and support tasks for DisneyID• Executed day-to-day maintenance tasks, software/platform/configuration updates, code releases and resolved live-site issues all contributing to four nines of uptime• Provided and maintained documentation of systems architecture, troubleshooting and support guidelines, system metrics, project data and training information for use by DTSS staff and Disney Technical Operations Center• Trained and mentored junior members of the team

Seattle, Washington, Us

• Supported the Sales team as a technical resource with deep knowledge of BIG IP and network engineering (including design and troubleshooting)• Supported customer engagements, including scoping, building agendas, resource gathering, and on-site visit management• Built and documented tailored proof-of-concept environments and presented them to customers• Built, maintained and presented product demonstration environments showcasing F5 product capabilities• Assisted in maintaining lab infrastructure, performing infrastructure enhancements, and updating partner products• Managed maintenance and operation of on-site Polycom RealPresence suite, including troubleshooting, adjustment, authoring policy documents, and user documentation

Seattle, Washington, Us

• One of two sysadmins responsible for 30+ Solaris and RedHat systems• Responsible for management, maintenance, troubleshooting and releasing code for Tommy Bahama's production eCommerce website using Weblogic (Blue Martini) backend.• Built and maintained a suite of internal web-based tools used by other departments to manage eCommerce site functions.• The only employee on-call 24x7 for production website issues.• Built and managed internal Wiki server, and used it to document all aspects of the production Unix environment, as well as all aspects of Java application configuration and deployment.• Responsible for managing implementations of both Big Brother and Tripwire.• Shared responsibility for managing public facing DNS servers and SMTP spam filter.

• Monitored and maintained over 300 Solaris systems with 99.9% uptime as part of a 2 man team• Lead systems research, discovery, and implementation for enterprise customer integrations• Designed and promoted improvements for production change requests and other internal processes• Worked with customers and internal sales and services teams in deploying new applications• Recommended and built automation for systems deploy processes• Downloaded, compiled, configured and packaged open-source software• Supported live production systems in a 24x7 on-call rotation

• Monitored and maintained over 300 Solaris systems with 99.9% uptime as part of a 2 man team• Lead systems research, discovery, and implementation for enterprise customer integrations• Designed and promoted improvements for production change requests and other internal processes• Worked with customers and internal sales and services teams in deploying new applications• Recommended and built automation for systems deploy processes• Downloaded, compiled, configured and packaged open-source software• Supported live production systems in a 24x7 on-call rotation

Richardson, Texas, Us

• Specialized in server and desktop support, disaster recovery consulting, and server software migration• Worked with customers to resolve issues, both remotely and on-site• Performed network and operating system upgrades, including Windows 2000 Active Directory and Exchange 2000migration services• Recommended purchased and configured software and hardware solutions for enterprise clients

• Maintained production Solaris and Windows systems with 99.9% uptime, including monitoring, security auditing, and proactive maintenance• Collaborated in the design of the production network layout• Configured production servers to provide a stable, secure platform for application rollout• Worked closely with QA and development teams throughout project lifecycle to ensure a smooth go-live• Designed and built a PERL back-end to automate data acquisition and transformation for mission critical retail product database• Participated in 24x7 on-call rotation

• Responsible for all aspects of information technology including network administration, systems administration, phone system management, disaster recovery, user support and training and budget planning. • Technologies in this environment included Cisco, Sun Solaris, Redhat Linux, Oracle 8, Windows NT/2000, and Lilly Software's Visual Manufacturing.

Us

• Installed new personal computer systems. Repaired, monitored and upgraded existing personal computer systems. • Planned and assisted with large-scale office relocation and hardware and software replacements.• Mentored and assisted other technicians.• Supported Windows 95 and Windows NT 4.0 desktop systems for 300+ users• Assisted in the design of automated install procedures, standardized desktop buildouts, local policies androaming profiles• Performed administrative support functions for AIX Unix servers, including user maintenance and printermanagement• Performed the setup and maintenance of a wide area network using Cisco routers over frame relay

• Diagnosed and repaired a wide variety of problems on a large assortment of hardware and software• Sold computers and related hardware in a retail environment