Tom Wade Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

As a site reliability engineer, I provide analytics to drive business decisions using various platforms (New Relic, Devo, Dynatrace, CA APM) with a focus on overall portfolio stability and reliability. I strive to put information into digestible formats based on the target audience, giving decision makers the information they require at a glance.I strive to ensure any system that impacts our customers is reliable, well maintained and secure.

Waterloo, Ontario, Canada

As the subject matter expert on the overall portfolio of systems, I played a key role in maintaining and advancing the core banking system. Responsibilities included:- Ensuring any and all customer data was safe guarded and protected at all times- Push towards upgrading security on all core systems above and beyond requirements- Drive software currency upgrades to retain security and stability within the environment- Provide support, guidance and documentation for external audits (E&Y, OFSI, PCI/Interac)- Create and maintain both high level and in depth technical documentation to ensure support of any system is easy to digest- Guide architecture decisions with a data-driven approach using existing metrics- Develop new and expand existing metrics to predict growth in the future.- Provide technical mentorship and guidance to a team of 6

Waterloo, Ontario, Canada

As a Senior Systems Designer, my responsibilities included:- Providing technical requirements for new products being integrated into the core banking system- Design, implement and support the entire lifecycle of various products- Create, test and execute disaster recovery plans for all major bank applications- Deliver stability to all banking services through monitoring and automation- Provide technical mentorship to junior members of the team- Ensure applications are secure, reliable and scalable for the futureKey Deliverables- Migration from offline payment processing to true online, including integration to HSMs as well as various fraud detection systems- Manage multiple database upgrades, server migrations and large infrastructure projects

Waterloo, Ontario, Canada

- Primary on-call resource for supporting a core retail banking system as well as surrounding systems- Primary resource for building, delivering and implementing upgrades to core banking and surrounding systems- Ensuring system stability and automating any recovery steps to reduce downtime- Perform analysis, provide recommendations and implement solutions to ensure stability within an Progress OpenEdge database

Waterloo, Ontario, Canada

- Helped manage and maintain delivery of retail banking systems and OpenEdge databases- Provided on call support for any issues related to core banking systems.