Career Highlights:Managed all trucking and rail operations for Tote Maritime Puerto Rico, a volume of roughly 1500 moves per week involving more than 25 different vendorsKey Accomplishments:• Implemented a new dispatch team and process that has improved on-time performance from 92.7% to 99.8% in less than six months• Directly negotiated with Tote’s trucking providers saving the organization more than $1 Million annually• Took over the management of rail operations with FEC and CSX, eliminating administrative costs of over $500K per yearManaged a multi-layered team of 32 employees responsible for delivering world-class service to Tote’s customers and partnersKey Accomplishments:• Improved department invoice accuracy from 88% in 2013 to 99% in 2015 contributing to a 10-day reduction in company DSO• Drove booking automation from 12% to over 75% through the implementation of CargoWise and an associated customer web portal• Increased per-person department productivity by 222% over a three-year time frame freeing up employee assets for other departments and saving the company roughly $500K in admin costs• Developed an executive scorecard to track and maintain key organizational metrics still in use after seven yearsManaged all company IT project initiatives working cross-functionally with large teams of employees at all levels of the organization Key Accomplishments:• Increased ITIL Project Management Maturity Scores by a full point on a 5-point scale with significant improvements in Communication and Cost Management• Improved post-implementation project scores from 65/100 to 86/100 on average• Implemented projects at 21% below budget and delivered 92% of projects within two weeks of their target go-live date