Tom Warren Email and Phone Number
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I am a passionate, experienced revenue & account management professional with a track record of success in growing top line revenue and client profitability through consultative selling of technology-enabled products and services to national and global corporate and non-profit organizations. I demonstrate a customer-first approach, working within cross-functional teams to develop and enhance products and deliver high-quality services that yield tangible results for customers. I believe in servant leadership and emphasize employee personal and professional development as a key to our collective success. I actively solicit the voice of the customer as a foundational requirement in retaining and growing meaningful commercial relationships and ensuring lasting customer satisfaction.
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Director, Account Growth And SuccessMckinley AdvisorsWashington, Dc, Us
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Director Of Business DevelopmentHeuristic Solutions Jun 2024 - PresentArlington, Va, UsI lead the go-to-market activities at Heuristic Solutions, including: developing and implementing effective sales processes; driving lead generation and qualification; responding to RFPs and proposal development; contracting and negotiation; and representing the company at industry events. I also work closely with the implementation and customer success organization to ensure smooth implementation experience for new clients. -
Vice President Of Commercial GrowthLineup Jul 2022 - Jun 2024Washington, District Of Columbia, UsEnsure Lineup’s sales, marketing, account management, and user experience teams are aligned to deliver valuable products and services that help our clients achieve their mission, strategic goals, and corporate objectives, including increased customer satisfaction, positive ROI, and increased membership. participation. Since joining the leadership team:* ARR increased more than 500%* Average deal size doubled* Increased client portfolio 250%* Client retention at 95%* Net client retained revenue of 110%* Earned 70+ NPS rating* Earned CSAT implementation rating of Highly Satisfied* Increased LinkedIn followers by 200%* Drove creation of client narratives / marketing content to support market awareness -
Director Of SalesLineup May 2021 - Jul 2022Washington, District Of Columbia, UsDirect client acquisition, revenue growth, and account management activities for the leading innovative talent & volunteer management SaaS solution provider serving not-for-profit, association, corporate and governmental organizations.Key results:* Revised sales process including stage definition, triggers, and outcomes* Implemented new pricing model* Doubled billable client accounts and new logo ARR* Aligned Hubspot CRM workflows with redesigned sales processes* Developed new sales collateral* Established targeted partnership agreements
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Vice President Corporate MarketingPrometric Jan 2019 - Apr 2021White Marsh, Md, UsResponsible for: developing and executing all product marketing strategies; defining corporate brand themes and attributes; email and social media campaign management; marketing collateral development; developing voice of the customer programs, including Net Promoter Score; and corporate event management. Work with Sales Operations to implement CRM workflow strategies and increase engagement. Lead the corporate capture management & business proposal and pursuit functions. -
Vice President Global Account ManagementPrometric Apr 2011 - Apr 2021White Marsh, Md, UsResponsible for service delivery, business development and financial performance for the company's largest client portfolio, representing more than $130M in annual revenues. Direct management responsibility for three client services managers, and indirect management of a global workforce of operational and financial professionals providing services to the client.Major accomplishments include:* Successful negotiation of a 6-year Master Services Agreement and related SOWs representing more than $400M TCV and increasing client EBITDA performance by 50% based on new pricing schema. Included in the new contract were: streamlined pricing models that improved financial forecasting and communication; revised SLAs that addressed key performance areas and supported our corporate values; and provisions providing greater operational flexibility in satisfying client objectives and requirements.* Identification, negotiation and implementation of service line extensions that leveraged core company competencies and provided new revenue streams in excess of $1M annually.* Successful leadership of cross-functional project team that resulted in on-time, on-budget global implementation of a revised examination program and related technologies for one of the client's leading brands. Included in this effort was: coordination of technology development efforts between Prometric and client SMEs; planning, communication and training of global resources on changes to the revised testing program; financial modeling and communication to company executives on the cost and benefits of this program change; and regular communication with client executives on project status, action plans, and risk mitigation strategies.* Successful implementation of a strategic state-based testing program that was won in a competitive RFP process from the company's primary competitor.
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Account ExecutivePrometric Jan 2009 - Apr 2011White Marsh, Md, UsAccount Executive with responsibility for client management, operational support, and contract management for a $93 million strategic client account. Responsibilities include annual volume and revenue forecasting, monthly account performance review, senior level client communication, and identification and development of new opportunities to grow this account. Manage a direct team of 4 and direct the activities of more than 20 support staff.
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Account ManagerPrometric Jan 2006 - Jan 2009White Marsh, Md, UsAccount Manager for state licensure clients in the insurance and construction industries. Directly managed more than 10 accounts worth $30 million in annual revenues, and lead new business development activities resulting in 100% client renewal for existing accounts and increase the win rate for new accounts by 50%.
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Director Global Operations PlanningPrometric Jun 2003 - Jan 2006White Marsh, Md, UsOversaw the planning and development of a global network of 400+ professional test center locations. Managed an expense budget of $23 million and an annual capital budget of $5 million. Responsibilities included corporate real estate management and test center build out activities, third party partner contract negotiations, capacity planning, and strategic network management.
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Manager Channel OperationsPrometric Aug 1999 - Jun 2003White Marsh, Md, UsManaged the development and execution of the North American test center network for the leader in the computer based testing industry. Conducted contract negotiations with our third party vendors, performed short-term and long-range planning activities, and represented the company at industry events.
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Manager, Supply Chain ConsultingErnst & Young Llc Aug 1996 - Aug 1999London, GbProvided Supply Chain Management consulting services to Fortune 500 companies. Served as subject matter expert providing on-site consulting support in manufacturing and retail operations in the power tool, industrial food service, paper products, and big box retail industries. Experience in: demand and supply planning; supply chain management; inventory management; Kanban reorder management systems; and set-up time reduction.
Tom Warren Skills
Tom Warren Education Details
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University Of Virginia Darden School Of BusinessMarketing -
Dartmouth CollegeGovernment
Frequently Asked Questions about Tom Warren
What company does Tom Warren work for?
Tom Warren works for Mckinley Advisors
What is Tom Warren's role at the current company?
Tom Warren's current role is Director, Account Growth and Success.
What is Tom Warren's email address?
Tom Warren's email address is to****@****ast.net
What is Tom Warren's direct phone number?
Tom Warren's direct phone number is +144345*****
What schools did Tom Warren attend?
Tom Warren attended University Of Virginia Darden School Of Business, Dartmouth College.
What skills is Tom Warren known for?
Tom Warren has skills like Cross Functional Team Leadership, Business Development, Account Management, Process Improvement, Team Building, Operations Management, Management, Product Management, Strategy, Leadership, Strategic Planning, Contract Negotiation.
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