HSM 620 - Data Management - formerly HSM 550A (Fall 2016 - current)HSM 636 - Quality, Safety, and Performance Improvement in Healthcare (Spring 2024 - current)HSM 688 - Topics in Health Systems Management - Lean Management (Spring 2019, 2020)Co-instructed 12-week interdisciplinary course on Patient Safety, Quality and Efficiency

BANA-251 - Software for Business Analytics (Fall '24)BANA-320 - Service Operations Management (Fall '24)

BDA-502 - Statistics for Business Data Analytics (Fall '23, Summer '24, Fall '24)BDA-508 - Predictive Analytics & Forecasting (Fall '24)

Associate Vice President, Quality Analytics 08/2019 - 01/2023• Led the Center for Quality, Safety and Value Analytics• Oversaw the Knowledge Management operations including on-shore and off-shore teams• Consulted with health systems nation-wide on quality rating performanceManager, Clinical Resource Management 02/2016 - 08/2019• Manage portfolio of CRM projects to improve quality of care and costPerformance Improvement Consultant III 08/2013 – 02/2016• Led performance improvement in hospital 30-day readmissions by focusing on understanding and solving drivers of readmissions for frequently admitted patients.

Using your data to drive your operationsData Lions Consulting helps your organization drive improved operational performance. We identify opportunities for you to reduce waste, lower costs, and do more with your limited resources. These benefits translate to higher profitability for your operation.We love seeing processes run smoothly, optimally, and at lower cost.Jan 2013 - Launched ConsultantRateExchange.com - A website for independent consultants, contractors, and freelancers to share hourly rate information.

• Facilitated process mapping sessions and drafted maps to enable future state health insurance products at Health Care Service Corporation – Blue Cross Blue Shield of IL, TX, OK, NM. • Developed data insights from raw call center logs on most frequent contact reasons. Prioritized development of self-service functionality for future products. Analysis also included change in contact reasons with maturity of member relationship.• Led improvement project to streamline daily financial receipts processes that collect over $3B annually.

• Analyzed financial and supply chain data for liquid sweetener product lines with annual net revenue > $900 MM.• Recommend profit-maximizing actions to sales force, customer service, and supply chain to best operate business to service our customers and other stakeholders.• Oversaw capital projects at manufacturing plants to ensure commercial benefits are achieved.• Streamlined business processes with Six-Sigma process mapping. Reduced pricing quotation processes for imported ingredients from several weeks to several days.Senior Process Engineer 2/2008 - 7/2010 | Bedford Park, IL• Identified production improvement opportunities which led to a $1.5MM annualized increase in revenues from high margin product.• Proposed, implemented, and led cross-functional Six-Sigma team to determine root causes and implement solutions to achieve highest margin product yield improvements. Communicated project status to top management stakeholders.• Financially justified and managed to completion over $20MM in capital projects to address safety, quality, and yield improvements. Utilized SAP to track contracts and costs to achieve under-budget projects completion.• Introduced Minitab statistical software, which has quantified impact of key process variables on final product quality. Trained 30 site engineers on uses of Minitab software.

• Managed annual maintenance budget of $500M to balance budget needs and reliability of plant production.• Led cross-functional Six-Sigma team to increase production rates on biggest volume product by 40%. Generated enough free production hours to avoid 3rd shift production for new product.• Implemented computerized plant maintenance management software to increase tracking of preventative maintenance and work orders. Provided employees feedback on work request status.• Supervised two union maintenance mechanics.Plant Engineer / Production Planner 1/2005 - 9/2006 | Chicago, IL• Planned made-to-stock and made-to-order production schedules. Maintained 93% production to plan.Senior Technical Service Representative 05/2002 - 1/2005 | Lansing, IL• Collaborated on new customer launch team to acquire multi-million dollar customer. Provided in-house and onsite technical support for production trials and startup.• Managed communication between external customers and sales to production.