Tom Welch

Tom Welch Email and Phone Number

Director, Global Renewals Management @ Klaviyo
Austin, TX, US
Tom Welch's Location
Austin, Texas Metropolitan Area, United States, United States
Tom Welch's Contact Details
About Tom Welch

With over 20 years of experience in business development, sales, and account management, I drive the global renewals and SMB sales teams at Veracode, a leader in application security solutions. My focus is on delivering results through operational excellence, ensuring customer satisfaction, retention, and expansion while maximizing the value we provide across diverse industries.As an execution-focused leader, I have consistently delivered strong outcomes, from increasing revenue to reducing churn and enhancing customer lifetime value. I have a proven ability to align cross-functional teams, streamline processes, and implement strategies that translate into measurable results. Whether building high-performing teams, negotiating complex deals, or leading large-scale initiatives, my approach is rooted in accountability and data-driven decision-making.My deep expertise in account management and business development enables me to build and maintain long-term relationships with key stakeholders, ensuring that we meet our clients' evolving needs while driving business growth. I take pride in leading teams that are not only results-oriented but also collaborative, innovative, and deeply committed to customer success.I am passionate about leading with vision, executing with precision, and consistently delivering impactful results that support both customer and company success.

Tom Welch's Current Company Details
Klaviyo

Klaviyo

View
Director, Global Renewals Management
Austin, TX, US
Website:
klaviyo.com
Employees:
2895
Tom Welch Work Experience Details
  • Klaviyo
    Director, Global Renewals Management
    Klaviyo
    Austin, Tx, Us
  • Veracode
    Director, Global Renewals & Smb Sales
    Veracode Mar 2023
    Burlington, Massachusetts, Us
    - Manage a global renewals portfolio of $280M, delivering consistent revenue growth.- Achieved forecast accuracy of <1% within 90 days, ensuring precise revenue predictions.- Drove a 53% YoY increase in multi-year bookings through strategic account management.- Boosted quarterly renewal rates by 11% over three fiscal quarters, enhancing customer retention.- Implemented Salesforce best practices for renewals, creating custom reports and dashboards to track KPIs and drive insights.- Provided weekly renewal forecasts to the Executive Leadership Team (ELT), influencing decision-making at the highest levels.- Collaborated on the implementation of a GTM pod model, improving account management, cross-functional alignment, and customer success.- Developed a custom early warning system to proactively identify and mitigate risks in high-value accounts.- Selected to establish and lead a new SMB Sales Team, applying strategic leadership to drive new business growth. - SMB Team achieved 114% of quota in first full quarter of operation.
  • Walkme™
    Global Director, Renewals Management
    Walkme™ Jun 2021 - Jan 2023
    San Francisco, California, Us
    - Built and scaled renewals operations from the ground up, establishing a robust framework to drive revenue growth and customer retention.- Developed strong alignment and trust between all cross-functional Go-To-Market (GTM) teams, including Sales, Customer Success, Product, and Marketing, to ensure seamless collaboration and optimize customer experience.- Created a 6-month rolling churn forecast model designed to scale with the business, supporting growth beyond $1B in recurring revenue.- Led the development of a Red Account Program, increasing the annual renewal rate by 5% through proactive account management and risk mitigation strategies.- Designed and implemented a renewals compensation model that incentivized expansion and minimized churn, driving customer lifetime value and long-term success.
  • Elastic
    Sr. Manager, Global Renewals
    Elastic Apr 2019 - Jun 2021
    San Francisco, California, Us
    - First renewal professional hired by elastic.- Responsible for recruiting, leading, and growing the worldwide renewalsteam of 20+ renewal managers.- Achieved a +6% improvement to global renewal rate.- Designed and implemented process improvements and operations toscale the global renewal business from $400M to >$1B in annual recurringrevenue.- Worked cross-functionally with customer success, sales, ops, IT, legal,and marketing to establish renewals function from the ground up.
  • Salesforce
    Principal Renewals Manager
    Salesforce Feb 2017 - Apr 2019
    San Francisco, California, Us
    - Enterprise renewal manager responsible for $100M in recurring revenue.- Developed and executed renewal negotiation strategies for strategicaccounts to maximize contract value.- Trained, coached, and mentored junior renewal managers.
  • Salesforce
    Senior Renewals Manager
    Salesforce Nov 2013 - Feb 2017
    San Francisco, California, Us
  • Salesforce
    Manager, Sales Development
    Salesforce May 2011 - Nov 2013
    San Francisco, California, Us
    - Managed SDR team of 18 ICs.
  • Salesforce
    Account Executive
    Salesforce Sep 2010 - May 2011
    San Francisco, California, Us
  • Next Level Engineering Services
    Senior Account Executive
    Next Level Engineering Services Apr 2008 - Sep 2010
    Us
    Next Level Engineering is a premier Value Added Reseller for the Dassault Systems SolidWorks Corp. (www.solidworks.com). SolidWorks is the #1 market growth leader in 3D CAD software today. Next Level offers a variety of services related to engineering consulting for SolidWorks 3D CAD technical products & services.
  • Metropolitan Mortgage Group, Inc.
    Branch Manager
    Metropolitan Mortgage Group, Inc. May 2004 - Apr 2008
    Kirkland, Wa, Us
  • Loan Network
    Senior Loan Officer
    Loan Network Mar 2001 - May 2004
    Us

Tom Welch Skills

Salesforce.com Lead Generation Sales Operations Solution Selling Sales Management Saas Sales Account Management Enterprise Software B2b Crm Leadership Cloud Computing Management Cold Calling Strategic Partnerships New Business Development Business Development Professional Services Demand Generation Software Industry Software As A Service Team Building Marketing Automation Customer Relationship Management Lead Management Complex Sales Team Leadership Competitive Analysis Channel Partners Sales Presentations Product Marketing Sandler Selling Qualifying Prospects Gamification Selling Skills Business To Business Selling Renewals Contract Negotiation

Tom Welch Education Details

  • Washington State University
    Washington State University
    Business Management
  • Texas State University
    Texas State University
    Master Of Business Administration (Mba)

Frequently Asked Questions about Tom Welch

What company does Tom Welch work for?

Tom Welch works for Klaviyo

What is Tom Welch's role at the current company?

Tom Welch's current role is Director, Global Renewals Management.

What is Tom Welch's email address?

Tom Welch's email address is to****@****kme.com

What is Tom Welch's direct phone number?

Tom Welch's direct phone number is +141565*****

What schools did Tom Welch attend?

Tom Welch attended Washington State University, Texas State University.

What are some of Tom Welch's interests?

Tom Welch has interest in Technology, Books, Sports, Salesforce, Golf, Spending Time With Family And Friends, Barack Obama, Fiji, Pastafarianism, Startup Founders And Entrepreneurs.

What skills is Tom Welch known for?

Tom Welch has skills like Salesforce.com, Lead Generation, Sales Operations, Solution Selling, Sales Management, Saas, Sales, Account Management, Enterprise Software, B2b, Crm, Leadership.

Who are Tom Welch's colleagues?

Tom Welch's colleagues are Lily Harrington, Danielle Garland, Richelle Miller, Sophie Crennan, Stephanie Sinkoff, Steven Wolanin, David To.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.