Tom West Email & Phone Number

New Alresford, Gb

New Alresford, Gb

Bristol, Gb

Palo Alto, Ca, Us

- Managed the data teams within engineering - including Machine Learning (responsible for developing and deploying machine learning services into our products) and Data Science (responsible for strategic analysis and creation of team metrics).- Led the AI/ML team to deliver an ML Platform, and models on that platform. This was done in the setting of a highly regulated industry, which required a high level of transparency and the creation of standard practices.- Led the design and build of ML services which utilised Large Language Models in a robust and responsible way. Established the end to end architecture for the services, including evaluation frameworks.- Led critical parts of the next generation platform, for example creating a new data model which underpinned the company’s self-service vision.- Improved trust and usage of data across the organisation by leading the Data Engineering team through various initiatives such as data quality alerting, semantic layer, and increased focus on self-serve.

Menlo Park, Ca, Us

- Established a quantitative measure of quality for listings on the strategically important Business to Consumer commerce platform. - This measure was used for the team’s OKRs, and I provided analyses to establish an ambitious but achievable goal against that metric.

- Led the delivery of a new, ambitious recommendations engine which serves scalable, personalised recommendations in real-time. The recommendations were a core part of the commerce experience on the PS5 at launch. I was responsible for leading the design, development, deployment and monitoring of the models. The delivery was for a cross functional team, and end to end delivery required collaboration with other product teams. - Established the vision for, then led the development of an MLOps framework. Used my expertise in building robust, well-monitored data pipelines and models in order to standardise the way that several teams created and deployed their models. - Set up and ran many A/B tests of the recommendations for my team. Also acted in a consultative way to help other teams successfully set up A/B tests for their projects.* Continuously improved the team development standards. - Selected for SIE’s Next Generation Leadership Programme, which is an exclusive programme for the top managers in the business.- Mentored and managed a team of 3 and project manager of a cross-skilled team of 6. Successfully developed team members to progress their careers within SIE.

Responsible for the definition and delivery of data science products for Sony PlayStation.Designed, deployed and optimised customer-facing recommendations engines. This included developing a roadmap; managing the delivery of the recommendations; and working with external teams to implement the recommendations on various systems such as the PlayStation Store, PlayStation Now streaming service, email, and paid media. The recommendations included both collaborative filtering and content-based methods.Improved the consistency and quality of audience selection for marketing campaigns for all games. This was achieved through creating a programmatic way to build targeted audiences specific to each game. The automated audiences were successfully adopted by each of the marketing teams across the globe for email and paid media.Responsible for shaping and managing a backlog. This included getting business requirements from stakeholders; managing priorities across various stakeholders; delivering data products; and helping the business adopt those products.Supported marketing teams in using propensity models to improve the lifecycle management of subscription services.Collaborated with product teams to help them plan and execute robust A/B tests. Built reusable frameworks for analysing the tests.Member of two of the department’s steering groups: defining the strategy; and managing the delivery of work.Line manager for a team of Data Scientists, developing their technical and soft skills.Delivered presentations and training on Data Science work to technical and non-technical audiences, including to executives in SIE.

- Managed and supervised project work of junior data scientists.- Responsible for supporting the global e-CRM teams usage of Data Science assets.- Set up a testing framework to provide incremental revenue reporting for email campaigns.

- Built and deployed various predictive models, and supported the e-CRM teams in using these models.- Conducted various analyses to support strategic decision making.

Armonk, New York, Ny, Us

A client facing role, developing complex models and conducting advanced analytics across sectors in the UK.- Lead commercial analyst for a large government agency, accountable for providing commercial support for new bids, change requests for existing contracts, and ad-hoc commercial analysis. - Responsible for managing a junior commercial analyst on the project.

Armonk, New York, Ny, Us

Gained early promotion from the IBM graduate scheme.Roles include:- Business Analyst for the design of a Smart Meter Deployment Planning Tool at a Big 6 Energy Supplier- Analyst creating the concept and proof of use cases of Smart Meter Data for the E&U industry- Business Case Developer for Smart Metering in a Big 6 Energy supplier

Armonk, New York, Ny, Us

Joined IBM's Analytics practice, working in a client facing role, across sectors.- Business Case Developer for Smart Metering in a Big 6 Energy supplier- Financial Modeller in a bid for a large public sector contract.