Programme And Projects Director (Technical Consultant – Acting Cto Responsibilities)
The Customer Success Practice Ltd
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Tom Wheaton Email & Phone Number
Programme and Projects Director (Technical Consultant – Acting CTO Responsibilities)
at
The Customer Success Practice Ltd
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✓ Verified Jul 2026
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Profile completeness 86%
Current company
The Customer Success Practice Ltd
Role
Programme and Projects Director (Technical Consultant – Acting CTO Responsibilities)
Location
London Area, United Kingdom
Who is Tom Wheaton? Overview
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Tom Wheaton is listed as Programme and Projects Director (Technical Consultant – Acting CTO Responsibilities) at The Customer Success Practice Ltd, based in London Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Tom Wheaton.
Tom Wheaton previously worked as Founder / Owner at The Customer Success Practice Ltd and Partner at Positive Momentum, A Certified B Corp®. Tom Wheaton holds Ba (Hons), Politics, Philosophy from University Of Warwick.
Profile bio
About Tom Wheaton
An award-winning Programme Manager with a career of "firsts", I consistently deliver data-driven and innovative solutions that exceed expectations. I led Sky's £35 million AdSmart Headend Programme, a world-first; launched Red Bee Media's inaugural SaaS content solution as their first Programme Manager; landed Foxtel as Ericsson's first Client Engagement Manager; spearheaded TiVo's first cloud-based SaaS solution. I build high-performing teams, forge strong client relationships, and thrive in complex environments. I’m also a GB Rowing Champion, Rise mentor, and senior Neurodiversity in Business leader.My core competencies include strategy development, business transformation, change management, operational excellence, continuous improvement, and sales effectiveness. I also have a strong background in customer success and relationship management, having secured and retained key accounts across various industries and regions. My mission is to facilitate and coach my clients to achieve their goals, overcome their challenges, and unlock their potential.
Current workplace
Tom Wheaton's current company
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The Customer Success Practice Ltd
13 roles
Tom Wheaton work experience
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Founder / Owner
Current
The Customer Success Practice Ltd
Multi-disciplined Technology consulting practice, focused on project delivery, cyber security and ITT/RFP process excellence.
Oct 2023 - Present
Partner
Project-focused Partner at a global business consulting services firm.With 20 years of experience, we help large organisations change, grow, and lead. Our engagements include strategy development, PMO creation, operational excellence, business transformation, change management, continuous improvement, and sales effectiveness.
Oct 2023 - Sep 2024
Head Of Project Management & Customer Success
Promoted to manage programme delivery activities for 300 customers, including key relationships with Vodafone EMEA, BMW, Foxtel Australia, and Microsoft.Consolidated project and programme governance activities into a single Customer Success Practice, improving efficiency and visibility.Secured substantial multi-year contract renewals from three largest metadata content clients, worth millions of pounds, following personal intervention to recover relationships.
Mar 2021 - Jul 2023
Director, Project Delivery & Client Engagement, Worldwide
Led strategic client engagements for global portfolios, overseeing product developments and ensuring alignment with client objectives.Secured commercial partnership with critical data supplier in EMEA, developing new engagement model and launching products with TCV of £3m.Owned post-sales customer relationships, driving successful use of metadata and seeking deeper relationships.
Jun 2020 - May 2021
Director, Project Delivery & Client Engagement
Led the launch of a bespoke metadata service for Sky Spain NOW TV, resulting in personal recognition from the Sky Managing Director, Group TV & Digital Platforms.Managed key clients and internal departments to coordinate and deliver new deployments, using demonstrable client management, interpersonal, and project delivery skills.Ensured successful project outcomes by providing on-going progress reports, gathering customer feedback, and managing customer expectations.
Nov 2017 - Jun 2020
Global Engagement Manager, Projects
Led and grew Ericsson Broadcast & Media Services' regional media management portfolio to £5m, adding major customers such as BSkyB, Foxtel, SBS Australia and MGM / Amazon.Completed in-depth C-level analyses with new and existing customers across multiple locations to unearth requirements, goals and issues.Provided management consultancy services to clients in the USA, Australia, UAE, Sweden, France, Belgium and the Netherlands.
Apr 2015 - Oct 2017
Programme Manager
Led the design, delivery and growth of a bespoke video content aggregation and transcode service for Sky's OTT propositions (Sky Go, NOW TV and Archive Box Sets), resulting in a 10-fold increase in project revenue.Conceived, established and managed an innovative video content aggregation and QC service for Foxtel Australia, achieving 'Preferred and Sole Supplier' status for all European titles in less than a year.Proven track record of success in delivering complex and innovative video content solutions, with a focus on customer satisfaction and bottom-line results.
Feb 2013 - Mar 2015
Senior Project Manager, Sky Adsmart
Led the establishment and management of a 45+ multidisciplinary project team, including 5 full-time Project Managers & Planners, to deliver the AdSmart Programme.Succeeded in completing all Specification & Planning responsibilities, producing a Project Plan, Budget and PID.Successfully negotiated and managed Statements of Work with vendors to ensure timely delivery of software essential to drive the bespoke placement of commercial content on set top boxes.Delivered a bespoke dynamic platform integrated with the existing legacy Headend; the first of its kind globally. Managed a budget of £5m+.
Sep 2011 - Feb 2013
Project Manager
Successful rollout of the first VizRt ‘Viz Weather’ HD graphics system in Europe for Sky News & Sky News HD in 11 weeks.Integrated with a new meteorological data provider, replacing a 5+ year old graphics application.Improved weather presentation capabilities and efficiency for Sky News.
Sep 2010 - Sep 2011
Broadcast Applications Manager
Managed the maintenance and development of all broadcast software applications, supporting 70+ channels with 500 internal users.Successfully launched 15+ traditional, HD and VOD channels for NBC Universal.Key decision maker on all deliverables for Universal's corporate Broadcast Management application suite, managing a £1m+ budget and a team of DBA / Server / Networks / Desktop staff.
Sep 2004 - Aug 2010
Broadcast Operations Manager
Established and managed an outsourced Harris Support Team operation for 40 Viasat channels across northern Europe.Managed software upgrades and new product installations for 14 broadcasters worldwide.Responsible for all commercial revenue activity with clients, including training and business development.
May 1999 - Sep 2004
Project Manager
Project Manager responsible for delivery of the last national terrestrial TV channel in the UK.
Dec 1996 - May 1999
8 education records
Tom Wheaton education
Ba (Hons), Politics, Philosophy
Pmi Agile Foundations; Pmi Scrum; Pmi Agile Project Leadership; Pmi Acp Cert Prep, Project Management
Agile
Executive Leadership Courses Completed: Xperi, Tivo, Ericsson, Sky And Nbc Universal, Organizational Leadership
Executive Leadership Programmes
Prince2 Practitioner, Project Management
Prince2
Lean Six Sigma, Project Management
Lean Six Sigma
Six Sigma, Project Management
Six Sigma
Bskyb - Visual Risk Mapping Practitioner, Project Management
Bskyb Visual Risk Mapping
4 A Levels / 8 Gcse'S, Politics, Public Affairs, English Literature And History
Emanuel School & Mander Portman Woodward College
FAQ
Frequently asked questions about Tom Wheaton
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What company does Tom Wheaton work for?
Tom Wheaton works for The Customer Success Practice Ltd.
What is Tom Wheaton's role at The Customer Success Practice Ltd?
Tom Wheaton is listed as Programme and Projects Director (Technical Consultant – Acting CTO Responsibilities) at The Customer Success Practice Ltd.
Where is Tom Wheaton based?
Tom Wheaton is based in London Area, United Kingdom while working with The Customer Success Practice Ltd.
What companies has Tom Wheaton worked for?
Tom Wheaton has worked for The Customer Success Practice Ltd, Positive Momentum, A Certified B Corp®, Xperi Corporation, Tivo, and Ericsson.
How can I contact Tom Wheaton?
You can use AeroLeads to view verified contact signals for Tom Wheaton at The Customer Success Practice Ltd, including work email, phone, and LinkedIn data when available.
What schools did Tom Wheaton attend?
Tom Wheaton holds Ba (Hons), Politics, Philosophy from University Of Warwick.
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