Tom White

Tom White Email and Phone Number

Chief Executive | For Purpose Business Innovation @ Easy Care Gardening Inc
australia
Tom White's Location
Sydney, New South Wales, Australia, Australia
About Tom White

Over 20 years’ international experience in delivering social outcomes through for-purpose business innovation, in a competitive and commercially evolving sector environment. I’ve lived and breathed this reform in the social care industry arena, as a proven leader of social and community organisations in the transition from institutional care to people led services. Currently completing UNSW MBA in Social Impact.For Purpose Industry Experience & Expertise: Management and leadership of multiple service delivery teams, ≥ 400 staff and ≥15 managersDiverse and extensive service portfolios, ≥ 18 services, ≥ $20M in annual revenue, through a variety of funding streams, service environments and design, including homelessness, justice, mental health and disability service provision to children, young people and adults, including CALD groups and indigenous peoples. Organisational and regional growth strategy and new business delivery, including market analysis, growth and sales initiatives and service implementation.Mergers and acquisitions, including the evaluation of strategic opportunities and the delivery of M&A.Quality, risk and compliance in achieving external practise standards. Stakeholder management, including government, statutory bodies, voluntary agencies, corporations and community groups and members in achieving shared objectives and delivering value for clients and customers. Strategic partnerships to scale, innovate and finance business initiatives in meeting customer needs and expectations. Sector participation, collective impact and systems change in overcoming barriers. Customer services, sales delivery, enquires and lead management. Customer led outcomes measurement, customer experience strategy and service design, creating unique benefits to customers. Organisational performance evaluation frameworks and delivery, through business review processes, financial and operational indicators, customer outcomes, customer satisfaction and NPS. Strategic, tactical, and operational business planning and delivery, linking central business initiatives to local services and good practice, building capability in people and teams, shaping organisational culture and systems. Fundraising services through foundations, grants and donations, whilst resourcing customer objectives through people, products and funding, diversifying delivery of services through co-design principles and practise. Marketing design and campaigns in creating unique value propositions. Project and change management

Tom White's Current Company Details
Easy Care Gardening Inc

Easy Care Gardening Inc

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Chief Executive | For Purpose Business Innovation
australia
Website:
easycaregardening.org.au
Employees:
9
Tom White Work Experience Details
  • Easy Care Gardening Inc
    Chief Executive
    Easy Care Gardening Inc Oct 2023 - Present
    Sydney, New South Wales, Australia
    For over thirty years, as a registered charity, ECG has provided sustainable gardening and community centred services to older people over 65, assisting people to live more independent lives. Funded through the Department of Health and Aged Care, this is a collective effort, delivering over 1,600 services per year to over 800 customers, facilitated by over 250 volunteers, our 20 strong staff team, the management committee and partners.Reporting to ECG's management committee, my role oversees the organisation's strategy, people, operations, and finances.
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  • Taldumande Youth Services
    Executive Manager - Services, Fundraising & Marketing
    Taldumande Youth Services Dec 2022 - Aug 2023
    Taldumande Youth Services is a non-for-profit organisation providing services to children and young people through homelessness, justice, family and modern slavery programs. As a member of the senior leadership team, I ensured the delivery of services in meeting compliance and quality standards and led on strategic, tactical, and operational business objectives. In operations, I led the successful implementation of youth justice accommodation and community services for families, in the Western Sydney region, whilst also cementing FY24-FY27 operational growth initiatives. From March 2023, I took on the additional role of Fundraising and Marketing Manager, achieving a 30% improvement on FY23 financial targets, through efficiencies, whilst revising F&M strategy development to deliver FY24-FY27 strategic objectives.
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  • Sunnyfield Disability Services
    Mergers And Acquisitions Manager
    Sunnyfield Disability Services May 2022 - Sep 2022
    National, Au
    As a NDIS provider, Sunnyfield Disability Services currently employs > 1500 staff, delivering services to > 2000 customers through community, accommodation, and employment services, in New South Wales and the ACT. Leading this organisational priority for growth, I Identified viable growth regions and service sectors through the evaluation of strategically and value aligned M&A, developing relationships with target providers to create mutually beneficial opportunities. I also led the delivery of M&A, from valuation, deal structure, due diligence, approval, and integration.
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  • Sunnyfield
    New Business Manager
    Sunnyfield Feb 2020 - Apr 2022
    National, Au
    Heading up ‘New Business’ was a great opportunity to combine my operational and strategic expertise, in a newly created role that led growth across the whole organisation, delivering new or additional revenue in meeting existing and prospective customer needs.With a team of five, spanning new business operations, business development, and customer service, we established a more holistic design for growth, a strategic framework and business initiatives that aligned activities, shared and partnered resources, both internally and externally, in creating greater value for customers through services and programs. Analysing market data and competitor analysis, whilst assessing internal demand, resources, cost, and service value, we progressed executive and board approval in approving $20M in annual revenue through 14 new shared accommodation and community services. This included a series of eight new specialist disability accommodation developments, through a strategic partnership with property developers, as well as supported independent living, independent living options, short and medium-term accommodation, and centre-based day services, improving pathways for people in the community. We also improved customer services, sales delivery and resources, enquiry and lead management processes, achieving a 47% increase in leads in FY21, engaging and providing new services to more people, reducing open leads by 35%, whilst increasing conversion by 20%, from FY19 and FY20.The team also delivered on a range of growth initiatives. Community and education programs to supplement newly opened or existing services in offering clients and customers greater choice and control, and improved customer engagement, customer experience and networking initiatives in facilitating demand for existing and upcoming accommodation vacancies.
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  • Sunnyfield
    Regional Manager
    Sunnyfield Mar 2017 - Jan 2020
    Greater Sydney And Central Coast, Nsw, Au
    Moving to Sunnyfield, and being based in the northern beaches, was predominately a personal decision, to be closer to home and family. Whilst less multi-layered than previous service portfolios I had managed, transitioning from block to individualised funding, from ADHC to the NDIS, required a commercial overhaul in securing community services that would be sustainable into the future. business. Services were delivered solely to people with a learning disability, facilitating access to the community or service in people’s homes, with a focus on daily living and life skills development. Over the two-year period I managed across much of the community services division, providing services to approx. 400 + customers across four regional teams, in Sydney and the Central Coast. This role was initially focused on navigating clients and customers into the NDIS, facilitating customers understanding in how to utilise their own funding to exercise improved choice and control in services, a key principle of the NDIS. This required a significant shift in middle and frontline managers skill set, as my team retained >95% of our existing customers. With the introduction of the NDIS, funding had significantly reduced. This loss in revenue required a significant adjustment in the provision of services. Utilising critical reports, I devised key performance indicators and outcomes, establishing a reporting tool and operating rhythm across the division, focused on optimising revenue and reducing costs, it enabled services to formally collaborate good practise in meeting financial targets.I also partnered the marketing team in creating a more aspirational set of age specific programs and activities, meeting market expectations. It created a first step in developing more tailored delivery and outcomes, at less cost. In addition, I devised the strategic growth plan across the division, factoring in price, margin, services mix, whilst cementing the customer journey.
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  • New Horizons Enterprises Limited
    Regional Manager
    New Horizons Enterprises Limited Jan 2015 - Feb 2017
    Greater Sydney And Southern Highlands, Nsw, Au
    New Horizons is a social and community provider that delivers a range of homelessness, mental health and disability services through a variety of funding streams, throughout New South Wales, AU. This was an extensive and multi layered operational portfolio, including management of 18 accommodation and community services, delivering $20M in annual revenue, with a 15 strong management team and over 400 staff, servicing approx. 420 customers in the Greater Sydney region, and funded through the NDIS, ADHC, Communities and Justice and NSW Health. Programs included the Community Justice Program, Tribal Dreaming, HASI, PhaMs, PhaMs Employment, Community Living Supports, Young People Leaving Care, as well as NDIS Support Coordination, Behaviour Support and allied health services. With sector reform and the introduction of the NDIS, organisations needed to merge more community orientated and customer facing service provision, whilst continuing to manage service and customer contracts effectively. In consultation, I reconfigured the regional service structure and design, establishing a specialist and advisory function to support the ore business areas of accommodation and community services. Acquiring ‘Community Living Supports’ contract, I also launched a third new regional office, successfully extending services into Campbelltown and the Southern Highlands. I led the quality improvement in meeting and exceeding standards, through the delivery of QCT self-assessment, achieving >95% compliance across the region, as well as meeting external contract KPI’s, including support hours requirements, and a range of holistic client outcomes. I also co-created the capacity planner role within the region, a resource to manage the casual pool in meeting service capacity, achieving significant reduction in labour costs, whilst re-profiling staff to facilitate customer choice and experience.
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  • Mission Australia
    Area Manager
    Mission Australia Aug 2013 - Dec 2014
    Metro Sydney, Nsw, Au
    Having travelled from the UK for family reasons, in May 2013, this was my first role in Australia.Funded though Dept. of Health, I successfully set up two Partners in Recovery teams and services in Western and Inner West Sydney. I also became an influential member across a range of PIR consortiums, building successful relationships across PRN’s, mental health, employment, and community providers, leading improvement of support facilitation practise, and developing overall objectives within the PIR networks. As the designated business lead, I coordinated and delivered a remediation project at ‘Common Ground’, Camperdown, moving the high-profile housing service for people experiencing homelessness, out of its ‘at risk’ status. I introduced a more integrated delivery to the housing and support functions in the ‘housing first’ model, and redesigned the support planning framework, including development of training for all staff. We also achieved a significant reduction in tenancy rent arrears, through financial inclusion initiatives. This role also saw management of the SEE program in Inner Sydney. I created improvements in intake and referral, and re- engaged teachers and customers into the planning and delivery of services.
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  • Look Ahead Care And Support
    Services Manager
    Look Ahead Care And Support Sep 2012 - May 2013
    Kent, Uk
    I was fortunate enough to work at Look Ahead for 8 years, in what remains a fantastic organisation. Its ability to demonstrate shared value through its people, its customers, and key stakeholders, is what set it apart. Look Ahead delivers 100+ care, support and accommodation services across 30 local authorities in London and the South East, UK.This role was predominately geared to embed a recently acquired provider, its services and its people, funded through Kent & Medway councils, UK. We also focused on strengthening contracting structure and relationships with commissioners, whilst developing key stakeholders in identifying new growth opportunities.The diverse portfolio comprised approx. 300 customers across 14 accommodation and outreach services, with a contract value approx. $10m. I successfully set up and delivered two additional mental health floating support contracts, assisting people to sustain their tenancies, as we remained on track to meet the 180-customer target.Other programs included two accommodation services that offered group and specialised programs for victims of domestic violence, services for young people leaving care, providing shared or self-contained accommodation, residential mental health services and substantial homeless provision including shorter term supported accommodation and semi-independent housing.
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  • Look Ahead Care And Support
    Contract Manager (Various Roles)
    Look Ahead Care And Support Nov 2006 - Sep 2012
    London, Uk
    This comprised five different roles, over six years, in managing Look Aheads’s high profile homeless accommodation services in London’s Bayswater, Victoria and Aldgate East. Homeless hostels provide supported accommodation to the capital’s rough sleepers, working closely with local borough street teams. This period saw a huge shift in thinking and practice, with the emergence of personalisation and customer led initiatives that changed service design and delivery.I led the team at Bayswater Hostel, a service for young people. We worked closely with commissioners to develop and deliver a skills development program that improved outcomes in education, employment and planned resettlement. Having partnered Westminster Council, in identifying the need to re-purpose the service population, we also planned and delivered to timescale, the re-housing of all 34 customers. In Victoria, at Hopkinson House, I on boarded an external provider service team, and turned around performance through successful delivery of contract tender objectives. We set up key partnerships with primary health, developing in house programs tailored to a more psychologically informed environment.At Aldgate East, having spent a period in leading and innovating support services, reducing incidences, abandonments and evictions, I led the closure of the service, successfully resettling all 158 customers, following planned decommissioning. We worked with local government, housing providers, and private rental companies, to secure options for our customers. Outside of my immediate management roles, I made a significant contribution, devising and training customer led case management standards and practise across the organisation, to over 900 staff, supporting over 5000 customers.
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  • Look Ahead Care And Support
    Project And Senior Support Worker
    Look Ahead Care And Support Jan 2005 - Nov 2006
    London, Uk
    The Mews provided supported accommodation to eight customers experiencing severe and enduring mental health, in London’s Victoria. I provided planned supports to residents, assisting with mental health recovery, living skills and access to services.Aldgate Hostel’s ‘substance misuses unit’, provided case management to those experiencing addiction. We set up improved primary health initiatives, generating customer outcomes through treatment and harm minimization, to secure ongoing funding, whilst also focusing on more personalised whole of life planning, linking customers to other supports.
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  • Peabody
    Community Coordinator
    Peabody Sep 2002 - Nov 2004
    London, Uk
    Peabody is a social housing association in London and the South East, also providing an urban regeneration focus through a range of community initiatives. I developed and expanded vocational and social inclusion programs across two 'threshold' centres, situated in Peabody’s housing estates in South London.
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  • Sass & Belle
    Sales & Distribution Manager
    Sass & Belle 1998 - 2002
    London, Uk
    We developed this company from a back of house set up to a national market lead, presenting at national retail home and giftware exhibitions. I planned and delivered sales initiatives, coordinated exhibition events and managed the distribution of products.
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  • Refugee Camps
    Educator
    Refugee Camps 1994 - 1997
    Thailand / Burma Border
    The continuing human rights atrocities in Burma (Myanmar), remains high profile. Having travelled down the Thai-Burma border after university, I came into contact and learnt about the refugee crisis, with camps set up along the border to Karen State, accommodating both displaced Burmese and Karen citizens. Through a contact, I returned that year, and worked with the Karen in setting up a school for 60 high school students in one of the camps. I devised a 'skills focused' English language curriculum and recruited a good friend to teach with me in the last two years. This was voluntary, and I returned to London twice to fund this ongoing work. We evacuated in 1997, following occupation of parts of the region by the Myanmar military. Some of our students were later funded to travel to the UK, where they became campaign activists, speaking at conferences and raising public awareness as part of the global movement for democracy in Burma, empowering those who have fled the regime. I’m so grateful that I spent this time with some truly inspiring people, who despite their adversity, showed great humility and kindness.

Tom White Skills

Management Leadership Development Training Change Management Coaching Mental Health Nonprofits Organizational Development Performance Management Community Outreach Contract Management Fundraising Policy Recruiting Strategic Planning Volunteer Management

Tom White Education Details

Frequently Asked Questions about Tom White

What company does Tom White work for?

Tom White works for Easy Care Gardening Inc

What is Tom White's role at the current company?

Tom White's current role is Chief Executive | For Purpose Business Innovation.

What schools did Tom White attend?

Tom White attended Unsw, The University Of Manchester.

What skills is Tom White known for?

Tom White has skills like Management, Leadership Development, Training, Change Management, Coaching, Mental Health, Nonprofits, Organizational Development, Performance Management, Community Outreach, Contract Management, Fundraising.

Who are Tom White's colleagues?

Tom White's colleagues are Easy Care Assistenza Domiciliare, Oliver Koch, Meredith Kirton, Dushshan Punchihewage, Michael Ward, Leslie Whelan, Pam Drysdale.

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