Tom Whittingham Email & Phone Number

Botcheston, England, Gb

Northampton, England, United Kingdom

• Head of the Operations department, responsible for the management of the Warehouse, Distribution & Stock Management teams within an eCommerce business; alongside Senior Leadership Team responsibilities.• Overseeing the forecasting and planning of resources in order to ensure the end-to-end delivery of Amazon FBAs, multi-channel web orders and 3PL orders for our external partners.• Creation and presentation of business plans for solutions to resourcing requirements.• Building service supplier relationships, both locally and internationally in order to maintain outstanding costing levels.Departmental Improvements• Led cost saving projects across all areas of the Operations Department with a realised saving of over 20% department-wide.• Set and defined roles across the Distribution and Stock Management teams in order reduce departmental crossover and create a more coherent structure; this has resulted in improved completion of SLAs with 100% success rate and an increase in sales due to a better end-customer experience.• Introduced weekly planning and prioritisation meetings for team managers, allowing them to ensure required resources are in place for the coming weeks and improve efficiencies across the teams; this has ensured stock levels are maintained and SLAs are met.• These improvements across the teams have resulted in a 21% increase in FBA sales and 75% increase in merchant fulfilled web sales during my time in this role.• Led process development projects across the Operations Department; writing, reviewing and testing processes to ensure the correct procedures are in place with consistency across individual team members.• Worked with members of the DIT, UK and French import/export experts and various couriers to setup UK to EU shipping, resolving the international issues caused by the UK’s exit of the European Union.

Northampton, England, United Kingdom

• Head of the eCommerce Sales department, responsible for management of Account Managers, Online Marketing, Inventory Management, New Marketplace Development, Platform Management, Brand Protection and the Creative teams; alongside Senior Leadership Team responsibilities.• Recruitment and training of additional staff members to enable the Sales Department to grow in line with increased sales targeting.• Advanced knowledge of Amazon Seller Central.• Delivered the annual Sales Department budget which included the forecasting of national and international product sales across multiple platforms and marketplaces.• Held daily/weekly meetings with managers of each area within the department to identify and discuss sales issues and their resolutions.• Increased sales through listing enhancements, online advertising, onboarding of new product designs and brand protection, resulting in increased revenue from £2.7m to £6.7m in year 1; prior to moving into Operations, the Sales department was on target to achieve annual sales of £10m. • As part of the Senior Leadership Team, responsible for the final screening process of new business partners.Departmental Improvements• Restructured the Sales Department, defining key roles and identifying the best individual for that role, resulting in increased performance and overall capacity within the team. • Led process development projects across the Sales Department; writing, reviewing and testing processes to ensure the correct procedures are in place with consistency across individual team members.

Northampton, England, United Kingdom

• Newly created role in which I had responsibility for building company wide reporting.• Utilised a variety of internal and external reporting and Business Intelligence systems.• Engaged with the Senior Leadership Team regarding business development, in order to provide them with visibility of relevant business areas.• Trained and developed an Apprentice who ultimately has taken over all reporting duties.

Milton Keynes, England, United Kingdom

• Formed a successful limited company which was profitable by the end of the first quarter• Created policies and completed relevant courses in order to secure a Council Officiated Licence• Utilising strong communication skills whilst marketing and promoting the business• Utilising paid media to market the company’s services• Managing the client base, client schedules, daily activities and volunteer services• Building rapport quickly with potential customers whilst successfully selling the business’ services• Built a traffic generating website and implemented an online booking system ensuring a smooth customer journey

Luton, England, United Kingdom

• Managing the end to end retail incentives budget and forecast• Creating and analysing actual incentive payments to retail staff• Instructing the posting of month-end accruals, recognising balance sheet positions and raising any P&L risks and/or opportunities• Support and investigation of regional and store manager targeting and payment queries• Business partnering the commercial and payroll teams for incentive budget and actuals for the retail staff• Supporting business partners while representing finance for decision making on the incentives strategies• Managing the month-end process, generating the retail P&L, flash forecast and actuals for reporting and analysisAchievements in role:• Took on additional responsibilities from manager’s role between hiring periods; this included the full year-end process for the retail stores, monthly retail sales targeting processes and financial analysis support on projects• Provided key financial analysis support for HR business partners during the new incentives structure project and retail discount trial structure projects

Kegworth

• Audit reconciliation reporting for all platform and AD services • Audit evidencing and verification checks • Managing multiple platform access activities globally, including Oracle, AD and Unix • Driving continuous improvement of both workflow processes and systems used • Onboarding of new services into in-house tooling • Ensuring full compliance with SOx regulation control policies • Responsible for cross-training staff members in various platform activities • Quality assurance checks within active directory housekeeping • Providing access control expertise to stakeholders bank-wide • Responsible for all MI across multiple departments • Creating and updating process documentation • Working in a global environment to implement and improve automated services Achievements in role:• Creation of a robust MI system utilised by all departments within Security Services Operations, providing senior management with a clear view of each department's performance • Implemented a time-saving solution to ticket handling, saving over three months of man-hours per year, across the department • Identified errors in existing systems and redesigned the process to ensure that correct information is provided to both internal and external auditors • Awarded two promotions within a six month period

Bachelor Of Arts (Ba), Music Production And Performance, 2:1

Foundation Degree, Popular Music With Music Technology, Merit

Bnd, Music Performance, General, Distinction

Gcse

Grades of A - C in: - Maths - Science - English Literature - English Language - Physical Education - Religious Education - Geography.