Tom Wild Email & Phone Number

Whistler, British Columbia

Whistler, British Columbia, Canada

Whistler, British Columbia, Canada

Rochdale, Greater Manchester, United Kingdom

• I provided a service for the customer to meet their financial needs.
• I had to help people who were in financial difficulty, which can be a very emotional time. I had to be empathetic and help the customer through the difficult time.
• Managing my own personal diary was essential, ensuring I was prepared for each appointment and on time to see the customer. In each appointment I had to adhere to the regulatory requirements of loans, credit cards.
• I had to work alongside many other colleagues within the branch. This involved having daily one to ones with my manager and also having a cashier as my buddy which I mentored to help them with their referral targets.
• I also had to refer customers to the financial consultant or mortgage advisor if I saw the need for it; this required me to by very alert to any gaps in the customers financial situation.
• I had to contact customers by telephone to inform them of any additional products they were eligible for which I believed they would benefit from.

Moston, Manchester

• I was responsible for greeting customers and helping them with their financial requirements, whether that is at the welcome desk or at the till.
• By listening to the customer’s specific needs, I solved their problems to the best of my ability.
• Team work is essential in ensuring the branch runs smoothly and customers are dealt with straight away.
• I was on the front line and the first point of contact for customers, so I always had to be friendly to make sure the banks reputation was protected.
• I was recognized for my customer service skills through receiving Bronze, Silver and Gold Service Awards within the first few months of my time with the bank.
• As I was dealing with the general public, it required a great deal of understanding as people have very differing levels of ability and I was aware of this in my approach.

Rochdale, Greater Manchester, United Kingdom

• In this role I was responsible for ensuring customers received a positive experience during their visit.
• Using my initiative and working unsupervised I offered product advice, resolved complaints and processed payments for goods.
• Occasionally, I worked at the front of the store greeting customers and promoting special offers, which required good interpersonal skills.
• I also developed skills on my skill in team working. As part of a very small team of staff we worked together to ensure that customer needs were met.

Rochdale, Greater Manchester, United Kingdom

• This role required taking orders from customers over the telephone in which I had to speak in a polite and businesslike manner.
• I also had to handle money and assist in the maintenance of cleanliness and adhere to health and safety guidelines.

Bachelor'S Degree, Environmental Geography, 2:1

Activities and Societies: Modules Studied: River Restoration and Management Environmental Remote Sensing Climate Change, Glaciers and.

A Level, Geography, Physical Education, Mathematics, C, C, C

Activities and Societies: Geography - C Mathematics - C Physical Education - C

High School, 11 Gcses

Activities and Societies: Mathematics - A English Language - B Science - A Physical Education - A* BTEC Information Technology - Distinction