Tom Wilton Email and Phone Number

From January 2022 to August 2022 I undertook a fixed-term maternity cover contract with The Event Academy, a CIM accredited training provider that specialises in event management. This was an administrative and support role within the Student Services team, key responsibilites included: • Ensuring student records and daily course tasks are up to date with a profiency using Active Campaign (CRM system)• Using Thinkific to ensure current courses are consistently up to date with course content, lecture recordings and any relevant information. Also using this system to create future courses from scratch.• Regularly updating database records such as student's results and grades• Sending out all automated and regular communications to students• Responding to Student Services emails and ensure all incoming enquiries and requests are dealt with• Sending out student feedback surveys and sharing responses with Directors• Tracking student payments and dealing with overdue payments,with a profiency using Xero• Liaising with lecturers to provide them with course and venue information• Providing support to Lecturers throughout the courses including technical support with virtual (Zoom) lectures• Assisting the Online Course Director in managing courses and booking venues for live lectures• Administering online exams and related communications with students• Assisting with the running of live lectures with the Directors and Lecturers by attending course registrations and lectures in London

Responsibilities:• Advanced level CPD certified for specialist note taking for students with visual impairment and hearing impairment• Attending lectures and seminars in person and/or online• Taking accurate and comprehensive notes for hearing and/or sight-impaired students at University of Sussex• Being autonomous in the role to ensure I am punctual, well-organised and reliable.• Communicating regularly with the student that I am supporting to get feedback and ensure they are always happy with the notes I am providing.

After being made redundant from my previous role (in July 2020), I accepted an Administrative role in the Social Care sector within a company that provides supported living to vulnerable adults who have autism, learning disabilities and/or mental health conditions. As the only Administrator in this organisation, I was accountable for tasks from a variety of fields such as finance, HR, recruitment, customer service, purchasing, IT and general running of the office,Key responsibilities:• Undertaking clerical duties, including filing, answering phone calls and transferring where necessary/appropriate, responding to emails and preparing documents• Running payroll on a monthly basis• Assisting with rota scheduling using When I Work app. • Key management for client's properties• Following a strict recruitment and new employee start-up algorithm, this includes creating job adverts using WordPress, inducting new staff and preparing contracts• Monthly administrative audits using an established system• Staff expenses claims and petty cash management• Office health & safety and fire safety checks• Delivering excellent customer service being the first point of contact for phone calls and office visitors• Proficient in Microsoft Packages (Outlook, Word, Excel, Teams, Flow)• Heading up projects to innovate new systems and processes to help the operations run smoother on a day to day basis, this includes introducing a new task board system on Microsoft Teams• Monitoring domestic staff and their performance• PPE stock checks to ensure the office is compliant with COVID-19 safety measures• Assisting with any IT issues that occurred throughout the organisation, for example fixing any problems with office equipment such as printers.

My first role in an office setting, this was an Administrative role, providing this function to the HSQE department (and other departments when required). Moving into an office-based role allowed me to hone skills I have learnt from previous experiences and develop new ones. Prioritising tasks and time management skills have been imperative for me to develop, especially in a fast-paced office environment. Moreover, I acquired an array of new skills, including an incisiveness in collating and managing data, a profiency in programmes such as Excel, Q-Pulse, FleetCheck and Kronos, and a strong ability to attain information from various procedures and standards relevant to the organisation. Key responsibilities:• Providing administration and HSQE support to the HSQE Department and AGS.• Assisting with managing compliance requirements• Managing changes and data onto Q-Pulse software.• The administration of accidents, incidents, complaints and corrective actions. • Updating documented policies, processes and procedures as directed, including recruitment processes for AGS Support Services.• Updating/review of risk assessments, COSHH assessments and method statements• Collating data and graphs for the 6-monthly Management Review including waste and energy date.• Assisting with updating Tender submissions and information• Providing data/statistics for client and internal reports• Assisting with updating Kronos software with regards to training and other compliance information• Assisting in updates and procedural improvements for AGS’ ISO quality procedures and IMS processes • Attending staff/other meetings and assist with minute-taking, as and when required• Encouraging the safe, clean, secure and cost-effective management of AGS’ assets by self and others• Writing instruction manuals for systems such as Kronos and FleetCheck.

I began my position within Sainsburys whilst undertaking a BA Honours Degree at Sussex University. Balancing part-time work with studying strengthened my confidence in time management and required me to be very disciplined to be effective at both work and university. I was able to financially support myself and establish a strong work ethic. In April in 2017, I was given full time hours and responsibility of checkout captain. Through hard work and a desire to progress I was promoted to store supervisor in August 2017.Key responsibilities:• Competent in checkout technology and transaction completion• Strong communication skills developed through interactions with colleagues and customers• First class customer service skills• Leading, motivating and challenging a team of thirty-five staff• Coaching and inspiring staff to achieve goals• Leading team meetings• Directing all aspects of retail operations which include customer service, merchandising, sales, inventory, personnel and payroll management• Planning and coordinating. Prioritising tasks and using time management skills• Completing hand-overs, inputting data in Excel and working with Outlook to communicate with staff and management