Tom Wolfe Email & Phone Number

Perth, Western Australia, Australia

Leederville, Western Australia, Australia

- Oversee all aspects of venue operations, including staffing, inventory management, customer service, and financial performance.- Manage a team of up to 22 staff, including bartenders, glassies, and security guards, ensuring a high level of team performance and customer service- Develop and implement policies and procedures to ensure a safe and secure environment for all patrons, including risk assessments and emergency response plans.- Maintain accurate and up-to-date financial records, including cash handling, inventory management, and sales reports.- Monitor and maintain stock levels of supplies and beverages, including ordering and restocking inventory as needed.- Train and supervise staff in all aspects of bar operations, including mixology, customer service, and safety protocols.- Maintain relationships with suppliers and vendors to ensure the best possible prices and services for the venue.- Work closely with marketing and promotional teams to attract and retain customers, including developing and executing marketing campaigns and special events- Uphold high standards of cleanliness and hygiene throughout the venue, including ensuring compliance with all health and safety regulations.- Handle customer complaints and issues in a timely and professional manner, maintaining a strong focus on customer satisfaction and experience.

Perth, Australia

- Oversee a portfolio of 135 top-end rental properties, ensuring high levels of tenant satisfaction and retention.- Market and sold properties on behalf of private owners.- Develop and implement property management plans, including maintenance schedules, rent collection, and lease negotiations.- Conduct regular property inspections and ensure all properties meet safety and legal requirements.- Actively market and advertise properties to attract new tenants/buyers and clients, utilizing both traditional and digital marketing channels.- Develop and maintain relationships with property owners and investors to ensure a high level of customer satisfaction and repeat business.- Keep up-to-date with local real estate market trends, pricing, and regulations to ensure competitiveness and profitability.- Provide excellent customer service and timely resolution of any issues or complaints from tenants or clients.- Participate in regular training and professional development opportunities to stay up-to-date with industry best practices and regulations.

Perth

- Assist the driller in the safe and efficient operation of drilling machinery and equipment, following all safety protocols and procedures.- Maintain a clean and organized work area, including regular cleaning and maintenance of drilling equipment and tools.- Conduct routine safety inspections, including assessing risks and identifying potential hazards, and reporting any safety concerns to the driller or supervisor.- Assist with drilling operations, including mixing drilling fluids, loading and unloading drill rods and core samples, and maintaining the drill rig.- Complete paperwork and maintain accurate records of drilling activities, including daily drilling reports, safety reports, and equipment maintenance logs.

Camp Site Utility - site admin- dining room attendant/kitchen hand- mulitpal roles

Crowne Plaza Coogee Beach & Crowne Plaza Christchurch

• Monitor and coach all staff to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure• Monitor Guest Service Agents to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests• Liaise with other departments and necessary outside contracts to ensure excellent service delivery• Oversee maintenance of efficient repeat guest history system• Perform such functions as to include but not be limited to:o Priority Club and regular guest welcome letterso Solicitation of Priority Club applicationso Taking personal responsibility to attend to special requests by guests. This can be achievedthrough the delegation of the request but ensure follow-up with team member ensuring the request is completed. o Management and communication of Stay Real Behaviours and communication of Heart BeatInformation.• Intuitively initiate “Service Recovery” action where there are guests commenting on issues in the hotel which require follow up. • Action / Respond to guest complaints and refer them as necessary, follows up on corrective action.• Regularly attend and assist with scheduling of regular Guest drinks and social engagements in an effort to further improve on guest engagement and service delivery.• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary• Organize and conduct regular meeting for all Guest Experience Champions to facilitate communications and smooth operations• Work with Department heads, supervisors and Human Resources on training programs and management needs.• Co-ordinate and ensure key activities as mentioned in the Guest Experience Champion job description are fulfilled by self and other Guest Experience Champions