Tom Li Email & Phone Number

A detail-oriented and results-driven IT professional who’s performed a diverse range of roles and job functions with more than a decade of experience in the technology industry. Extremely familiar with supporting engineering users in the fast-paced and highly evolving semiconductor business. Committed to bridging the gap between end user expectation and IT service level by delivering timely and cost-effective solutions.Specialties:* Provide Tier 2/3 hands-on and remote support to deep dive and resolve IT related hardware and software issues to engineering customers.* On-site support for maintaining day-to-day IT processes, operations and executing on cross-functional projects.* Perform hands-on hardware troubleshooting and installation in data center, critical spaces and engineering labs.* Identify and improve IT operational inefficiencies via continuous process improvement and utilize documentation and knowledge management.Technologies and Skills:Systems & Platforms: Windows (10, 11), Windows Server (2019, 2022), Linux (Ubuntu, SUSE, RHEL), MacOS, VMware vSphere (vCenter, ESXi), Microsoft 365, Active Directory, Intune, VPN, Remote Display Clients (RDP, NoMachine, Exceed OnDemand, VNC)Scripting & Programming: PowerShell, Python, Visual Basic (.NET), VBA, SQL DatabaseTools & Analytics: Jira, Confluence, Splunk, ServiceNow, KnowledgeBase (KB), Documentation, ITSM/ITILNetworking: TCP/IP, DHCP, DNS, SSH, FTP, HTTP, AFS, NFS, SMB, VitalQIPHardware: HPE/Dell/Supermicro Servers, HPC Workstations, Cisco Switches/Telephony, Fiber/Copper Cabling, Equipment Racking and Configuring, Auditing and Lifecycle Management

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  North Carolina State University

  Business Administration And Management, General