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An accomplished senior executive with 20+ years of experience leading strategic business and digital transformations across multiple industries. Demonstrated success in clarifying the vision, understanding environmental factors, prioritizing the plan, and executing for results. Experience delivering enterprise-level technology advancements, business process reengineering, organizational optimization, strategic program management, and leading cross-functional teams to set and deliver complex work streams. Passionate about utilizing my experiences to foster individual and team growth. Comfortable navigating ambiguity and advising for C-Suite audiences.Please reach out to me through this profile if you'd like to connect.
Genesys
View- Website:
- genesys.com
- Employees:
- 1
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Senior Director Of Business TransformationGenesys 2024 - PresentMenlo Park, Ca, UsTransformation Management Office leader dedicated to the business planning and operational execution of strategic solutions to drive revenue growth, operational improvements, and commercial models for Software as a Service (SaaS) customer experience orchestration offerings• Delivered the strategy, design, and cross-functional alignment of two new SaaS commercial model offerings, including pricing model, product bundles, key terms and conditions, and go-to-market strategies• Responsible for a team focused on a lead-to-cash finance and business operations transformation focused on the deployment of an enterprise-level Salesforce revenue lifecycle management ecosystem• Accountable for the design, functional business requirements, build, and integration of new revenue and billing solutions within the broader finance transformation effort
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Head Of North America Operations & Program Management (Global Customer Experience)Ebay 2022 - 2023San Jose, Ca, UsLed a team of 12 program and project managers professionals charged with delivering cross-functional strategic initiatives within the Global Customer Experience organization and the digital marketplace• Owned and directed the Global Customer Experience Steering Committee, a cross-functional executive body for strategic planning, operational decisions, and oversight• Regulatory programs lead focused on satisfying 10 critical regulatory and audit requirements globally by leading cross-functional teams to achieve sophisticated technology and process objectives, including an AI large language model and machine learning proof of concept• Redesigned the organizational and operating model of program and project management in the Global Customer Experience organization, delivering standardization of core capabilities, methodologies, and capacity management across an organization of 35 program and project management professionals• Accountable for planning, execution, change management, and executive leadership communications for a portfolio of 6 programs and over 50 discreet projects within the Digital Marketplace organization -
Director - Business Strategy & OperationsL Brands 2011 - 2020Columbus, Oh, UsDirected a team of managers responsible for executing large-scale digital and e-commerce business transformation initiatives, driving the alignment of cross-functional vision, objectives, and execution strategies to drive the implementation of high-profile capabilities, processes, and technologies• Redesigned and led the annual strategic roadmap process and operational planning methodology for the digital channel, identifying areas of focus for the business and operating model to drive revenue growth• Developed the strategy and launched a 3rd party digital marketplace for the Victoria's Secret brand, including business model, digital experience, forecasting, operating model, KPIs, and coordinating cross-functional teams to deploy, resulting in $65MM in year one sales• Developed the Enterprise Customer Marketing technology roadmap, including technical architecture, infrastructure, and testing recommendations, leading to an increase in productivity, accuracy, and customer engagement• Saved $2MM annually by identifying, procuring, and implementing an enterprise digital asset and content management solution, allowing transparent and effective internal and external digital customer experiences and business processes• Strategic thought partner to cross-functional executives to shape, influence, and drive decisions across the enterprise in a Chief of Staff capacity for the Digital Chief Operating Officer• Developed a 3-year, $100MM strategic technology roadmap to replace aging order management and financial systems• Established and responsible for the executive-level cross-functional operational readiness process for the digital channel, successfully expanding to include the enterprise-wide logistics organization -
Manager - Finance & Performance ManagementAccenture 2008 - 2011Dublin 2, IeClient-facing management consultant leading financial and digital transformations across multiple industries, serving as an internal program leader and a trusted partner to Fortune 500 client executives. Select client engagements:Global Business Planning Lead (Hertz Global Holdings, Inc.) • Led a $5MM effort to design and implement a Hyperion Planning solution globally to support strategic planning, financial target setting, annual business planning, and monthly forecasting processes • Established a complex 16-month roadmap and business case for an ERP implementation, including strategic planning, financial target setting, annual business planning, and monthly forecasting globally Reporting & Analytics Lead (Baker Hughes, Inc.) • Directed 20 professionals engaged in a $15MM SAP finance transformation across 11 separate work streams • Redefined primary operational metrics and analytical reporting used by executive leadership to monitor business performance, reducing executive-level managerial reports from 225 to 50Planning, Budgeting & Projects Data Lead (Bristol-Myers Squibb Co.) • Led a team of 15 as part of a $130MM General Ledger, Management Reporting, and Outsourcing Program • Established rolling monthly planning processes at Bristol-Myers Squibb, harmonizing 10 lines of business planning processes and reducing overall planning timeline from 60 to 20 days -
Senior Manager, Product Management & PricingJpmorgan Chase & Co. 2001 - 2006New York, Ny, UsNational Retail Consumer Deposit Product and Pricing Manager responsible for the development, implementation, and coordination of product and pricing strategy for a $185B retail banking deposit products portfolio• Led internal reporting and tracking for deposit product performance to reveal current and future trends• Directed an analytics-based pricing approach via a test-and-learn methodology to continually refine and enhance product pricing and offerings -
Senior Analyst, Corporate TreasuryHuntington National Bank 1999 - 2001Columbus, Ohio, UsMember of the Balance Sheet Management Committee with responsibility for performing the monthly interest rate risk analysis to measure the exposure of the Corporation’s $29B in assets• Developed, documented, and implemented financial models, KPI targets, and assumptions to predict balance sheet behavior of 20 discreet interest rate scenarios• Owner of the forecasting methodology for key bank balance sheet areas in a cashflow engine application
Tom Zerkle Skills
Tom Zerkle Education Details
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The Ohio State University Fisher College Of BusinessFinance -
The Ohio State University Fisher College Of BusinessStrategy
Frequently Asked Questions about Tom Zerkle
What company does Tom Zerkle work for?
Tom Zerkle works for Genesys
What is Tom Zerkle's role at the current company?
Tom Zerkle's current role is Strategic Business Operations Executive | Expert in Driving Cross-Functional Value Creation and Transformational Efforts.
What is Tom Zerkle's email address?
Tom Zerkle's email address is tzerkle@lb.com
What is Tom Zerkle's direct phone number?
Tom Zerkle's direct phone number is (614) 501*****
What schools did Tom Zerkle attend?
Tom Zerkle attended The Ohio State University Fisher College Of Business, The Ohio State University Fisher College Of Business.
What skills is Tom Zerkle known for?
Tom Zerkle has skills like Leadership, It Strategy, E Commerce, Consulting, Business Process Design, Business Transformation, Channel Strategy, Strategy Implementation, Digital Transformation, Digital Strategy, Global Strategy, Retail.
Who are Tom Zerkle's colleagues?
Tom Zerkle's colleagues are Michael Ray, Dillon Jeffers, Pranpong Songtachalert, Michael Jeffrey Hernandez, Neeta Maniar Vencak, Sridhar Srinivasan, Dion G. Grega.
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