My role involves:Strategic Collaboration: Facilitating seamless cooperation between technical support and sales to achieve product order realization for Viscom.Post-Sales Strategy: Crafting and refining after-sales strategies and service processes to enhance efficiency and achieve standardization.Project Management: Ensuring timely delivery and smooth operation of orders, with a focus on prompt acceptance and payment collection.Customer Relationship Management: Nurturing and maintaining client relationships to boost post-sales satisfaction, aiming for continuous customer retention and conversion to repeat sales.Market Development: Developing post-sales market targets such as extended warranties, preventive maintenance services, and spare parts supply. I also focus on marketing and implementing technology upgrades, utilizing big data for efficient spare parts inventory management to ensure timely maintenance supply for clients, thereby enhancing satisfaction and securing additional revenue.Channel Management: Overseeing the management of agents and distributors, providing technical support to expand market influence.Human Resource Planning: Formulating HR plans to meet the optimized needs of the business, planning and organizing internal and overseas training programs for the engineering team. Establishing a mentorship mechanism with headquarters' experts to efficiently achieve client solutions and continuously enhance team capabilities.Performance Evaluation and Incentives: Developing performance assessments and incentive schemes for team members.Market Research: Conducting market research, data integration, and comparative studies to provide market data for both the market and headquarters' R&D.EHS Management: Taking charge of team EHS management, including X-ray radiation permits, coordinating government relations, and assisting clients with permit-related matters.

Team Administration: Oversee the daily operations of the company's engineering team, ensuring smooth workflow and efficient office management.Project Management: Develop and execute project plans, allocating resources and tasks to enhance team productivity and efficiency.Sales Support: Collaborate with the sales team to develop demonstrations and pre-sales applications, leveraging technical expertise to secure orders.Technical Training: Organize and conduct both internal and external technical training sessions to keep the team abreast of industry advancements.Service Support Leadership: Manage comprehensive service support across the Chinese market, ensuring high standards of customer satisfaction.Inventory Management: Oversee spare parts and stock management, optimizing inventory levels to meet demand while minimizing costs.Continuous Learning and Development: Participate in periodic technical meetings at the German headquarters to update knowledge, and conduct training sessions