Tom Addo-Zeajor Email & Phone Number

Accra, Greater Accra, Ghana

Served as the NOC and Incident Manager in Ghana.Standardized job tasks, hired and trained junior team members on industry best practices and standards.Configured, troubleshot and maintained all networking devices and infrastructure across enterprise including Cisco, Mikrotik, & Cambium Access Points, Switches, and Routers.Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.Monitored escalation process and… Show more Served as the NOC and Incident Manager in Ghana.Standardized job tasks, hired and trained junior team members on industry best practices and standards.Configured, troubleshot and maintained all networking devices and infrastructure across enterprise including Cisco, Mikrotik, & Cambium Access Points, Switches, and Routers.Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.Monitored escalation process and ensured opening, tracking and closing of trouble tickets for all network events and customer complaints using Jira, Zabbix & Spiceworks.Collaborated closely with upper management in Denmark & India to drive strategy through development and implementation of new processes through Daily Standup meetings, Change Management Requests, and CAB Meetings.Provided L2 and L3 Support during major outages. Show less

Accra, Greater Accra, Ghana

Ghana

Provided first-line and second-line network monitoring, surveillance, and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.

Mtn Ghana Mso

• Managed and monitored all network elements and services efficiently• Tracked, monitored and resolved faults using approved switch processes, procedures, and O&M• Escalated unresolved faults to O&M support, access and core network support• Monitored performance statistics and generated daily technical management reports and documentation on network events to achieve KPIs and facilitate the seamless handover of issues.• Dispatched access and trouble tickets preventive… Show more • Managed and monitored all network elements and services efficiently• Tracked, monitored and resolved faults using approved switch processes, procedures, and O&M• Escalated unresolved faults to O&M support, access and core network support• Monitored performance statistics and generated daily technical management reports and documentation on network events to achieve KPIs and facilitate the seamless handover of issues.• Dispatched access and trouble tickets preventive maintenance and corrective maintenance work.• Served as liaison between various support groups during outages, and worked with third-party vendors or service providers to remediate outage issues.• Coordinated troubleshooting among Back Office, Field Maintenance and other external groups regarding network outages and other related concerns.• Trained and mentored NSS personnel. Show less

Naval Dockyard, Sekondi

• Decommissioned, commissioned, re-commissioned batteries• Maintained generators, familiarized the team with the use of electrical instruments • Successfully integrated into basic military environment, rules, and regulations

Project Office, Accra

• Worked in collaboration with a team of technicians/engineers in the supervision of electrical installation work in and around Accra.• Filed requisition forms for the procurement of various electrical materials for installation work across the region.

Accra

• Oversaw all maintenance work in and around the premises.• Handled faults and complaints by employees with regards to malfunctioning machines and equipment.• Drafted memos for the procurement of store supplies.• Assisted in the execution of maintenance and repair works on the premises.• Supervised all installation works on the premises.

Bachelor Of Science (B.Sc.), (Marine) Electrical/Electronic Engineering

Activities and Societies: Student member of the Ghana Institute of Engineers, International Collegiate member of National Society of Black.

Education record