Customer Success Manager Apac
Current- Managing a portfolio of 90+ accounts with a $2M+ ARR in various markets in APAC, EMEA and Europe
- Designing and optimizing processes across the entire customer lifecycle, including POC, onboarding, adoption, and renewal, ensuring seamless customer experiences and consistent outcomes
- Creating playbooks and scalable processes for onboarding and ongoing account management to improve team productivity, service quality, revenue growth and risk mitigation
- Leveraging customer data analytics to uncover insights, track key performance indicators, and create actionable strategies tailored to each customer, to ensure they get maximized value out of the platform
- Direct communication with C-level management such as CIOs and CISOs, department/team leaders and Security Analysts using our platform
- Increasing revenue and expansion opportunities through identifying the right customers for upsells