Manoj K M Email & Phone Number

London, England, United Kingdom

Day-to-Day Activities as UK Branch ManagerBranch OperationsOversee daily operations, ensuring efficient service delivery, addressing customer inquiries, and resolving any service issues promptly.Coordinate team schedules and activities to maintain smooth branch functioning and effective client support.Financial Management & PaymentsManage BSP (Billing and Settlement Plan) and handle timely payments to suppliers, ensuring accurate reconciliation and financial tracking.Monitor expenses, authorize payments, and work closely with finance to maintain cost control and profitability.Compliance & Regulatory ManagementEnsure branch activities comply with ATOL (Air Travel Organiser’s Licence) and IATA (International Air Transport Association) regulations.Conduct regular compliance checks, keep up-to-date with licensing requirements, and implement necessary changes to meet regulatory standards.Customer & Supplier RelationsEngage with customers to understand their needs, provide customized travel solutions, and ensure a positive customer experience.Maintain strong relationships with suppliers and key stakeholders, negotiating terms and coordinating to support smooth transactions.

Cochin & Bangalore

Accountabilities:Talent Acquisition:-- Involved in manpower set up for various functions at Corporate & Zonal Offices- Monthly headcount reconciliation to ensure actual headcount is in line with AOP. Performance Management System:-- Involved in Designing of Performance Management System process Pre and Post activities (Goal-Setting/ PMS Reviews / post-normalization- collection of market data/ preparing increment letters / presenting cost effective data, etc.).- Drive the Performance Management System for IT/ Non IT Staff to foster high performance.- Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience- Providing necessary support to equip managers for performance review and feedback discussionsCompensation & Benefits Administration:- - Spearheading compensation surveys / compensation bench-marking.- Determined competitiveness of respective pay levels vis-à-vis market.- Analysis of individual remuneration position against peers and the external market.- Constant review of internal salary grades/bands in line with external market.HR Operations & Statutory Compliance:- Served as SPOC for all employee queries on-boarding / employee life cycle activities; managing beginning to end of all employee life cycle activities- Streamlined HR reporting, Governance and compliance processes.- Preparing and forecasting all HR analysis/update reports to COO regarding, annual increment budget, recruitment analysis, attrition analysis, salary cost analysis, recruitment cost analysis, Manpower Costing and many more.- Facilitated complete support for On-roll and Off-roll payroll process (Payroll input/ output reconciliation/Pay reports verification /Full and Final Settlement).- Administering statutory compliances of organization across PAN India i.e. Renewals, Annual Returns Submission. Co-oridnation for PF/PT/ESI/ER Returns.

Cochin Area, India

Bangalore

Accomplishments: Expertise in SAP. Gained hands-on experience in the entire gamut of HR related activities in the various phases of SAP i.e., OM, PA & PY OM: Maintained Organizational Structure of the Enterprise, which includes creation of Organizational Unit, Positions, Jobs, tasks…etc. Maintain Relationships within the Organizational Unit, Jobs, and Positions. Sourcing of candidates for various positions, Coordinate Interviews, release of appointment letters and handle on-boarding formalities Monitoring of Attendance and Leave Management of employees at all locations. Updation of records. Handle welfare benefits of the Employees.  Handle statutory compliance under PF, ESI, Professional Tax and other applicable labour legislations. Prepare various reports related to HR, Admin and Accounts Support on Exit formalities on separation. Process full and final settlement  Generation of various reports through SAP, Analyze reports and present to Management which enabling decision making. Handling Performance Management Process. From Goal setting to Annual appraisal. Payroll Administration: Master Data Updation, Compiling Payroll Inputs, Co-Ordination with Payroll Auditor  End to End Payroll processing, including validation and posting in FI along with allied HR activities. Maintaining Employees Pay scale Structure – pay scale type, pay scale area, pay scale group and pay scale levels.  Maintaining the Statutory records of Employees i.e., PF, PT, Superannuation, Gratuity, LWF, ESIC.