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Tom Anthony is listed as Dynamic Leader & Customer Experience Advocate | 9+ Years with a Proven Track Record in Team Management, Operational Excellence, and Driving Performance at TUI, a company with 21870 employees, based in Darlington, England, United Kingdom. AeroLeads shows a work email signal at gfm.co.uk and a matched LinkedIn profile for Tom Anthony.
Tom Anthony previously worked as Customer Experience Airport Manager at Tui and Service Delivery Rep at Tui. Tom Anthony holds A Levels, English Language, Media Studies from Sixth Form Colchester.
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🌟 Dynamic Leader & Customer Experience Advocate 🌟With over 9 years of experience in team management and operational excellence, I’m passionate about creating exceptional customer experiences. I believe in the power of strong teams and data-driven insights to drive performance. My previous roles have allowed me to cultivate high-performing teams and achieve impressive customer retention rates, fostering a culture of excellence along the way.Key strengths include:- Strategic Planning- Team Building & Development- Continuous ImprovementI thrive on challenges and love finding new ways to enhance processes and elevate customer experiences. Let’s connect and see how we can work together to create lasting success!
Listed skills include Customer Service, Management, Leadership, Sales, and 24 others.
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A career timeline built from the work history available for this profile.
Newcastle Upon Tyne, England, United Kingdom
As Customer Experience Airport Team Manager, I orchestrate seamless airport experiences for TUI customers across five international airports. My mission is to enhance customer satisfaction, leading initiatives that boosted check-in satisfaction by 7% and implementing a dedicated airport representative team to elevate service during peak seasons.
Huez, Auvergne-Rhône-Alpes, France
In my role as Service Delivery Rep, I bring the Crystal Ski brand to life, ensuring every guest enjoys a memorable holiday experience. My commitment to exceptional service earned me a Gold pin for excellence, highlighting my dedication to customer satisfaction in the heart of the Alps.
Khalkidhiki, Central Macedonia, Greece
As a Hotel Rep, I create unforgettable experiences for guests in Halkidiki, driving engagement and satisfaction. I exceeded sales targets by 29%, showcasing my ability to blend outstanding service with revenue growth in a vibrant holiday destination.
Chelmsford, England, United Kingdom
As Sales Manager, I spearhead the research and sales strategies for the International Property Awards and Media. My focus is on identifying and celebrating excellence in the real estate sector while empowering organizations to leverage their achievements through our media partnerships.
Colchester, United Kingdom
As Operations Manager, I lead a high-performing contact center team of over 100 employees. My strategic initiatives have driven customer retention rates to an industry-leading 56%, while revenue-enhancing projects generated over £750k annually.
Colchester, United Kingdom
As Team Leader, I built and developed a high-performing live chat and email customer service team from the ground up, along with a specialized Missing Payments team. Transitioning into the customer retention team, I implemented strategies that boosted our retention rates to an impressive 62%. Through coaching and motivation, I fostered a culture of.
Colchester, United Kingdom
As a Senior Agent, I support my team in delivering top-tier customer service and maintaining exceptional retention rates. My leadership fosters an environment of excellence, ensuring we meet every customer's needs.
Colchester, United Kingdom
In my role as a Member Support Agent, I excelled in retaining customers, achieving the highest retention rates within six months. My proactive approach and leadership during non-supervised hours paved the way for rapid career advancement.
Colchester, United Kingdom
Successfully organized and managed up to four club events each month, attracting as many as 450 attendees per event. Led a small promotion team, overseeing recruitment and commission-based compensation. Implemented effective online and offline marketing strategies, including dynamic social media campaigns, to maximize event visibility and engagement.
Ibiza, Spain
Responsible for promoting one of the largest nightclubs in Ibiza, managing ticket sales and daily cash handling of up to £1,000. Led a team of five, overseeing shift patterns and recruitment to ensure smooth operations and maximize event success.
Other employees you can reach at tuigroup.com. View company contacts for 21870 employees →
Котенева Алевтина
Colleague at TuiRussia, Russian Federation
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PS
Patcharin Supunsri
Colleague at TuiPhra Nakhon, Bangkok City, Thailand, Thailand
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JF
Jeroen Fien
Colleague at TuiNoordwijk-Binnen, South Holland, Netherlands, Netherlands
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AA
Andreas Avedal
Colleague at TuiGreater Stockholm Metropolitan Area, Sweden
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KF
Kingsley Furtado
Colleague at TuiUnited Kingdom, United Kingdom
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MD
Morgan Davies
Colleague at TuiCardiff, Wales, United Kingdom, United Kingdom
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MB
Melanie Bastante Ramirez
Colleague at TuiLuton, England, United Kingdom, United Kingdom
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PM
Peggy Mevissen
Colleague at TuiGreater Paris Metropolitan Region, France
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TB
Thomas Bierwirth
Colleague at TuiSantañy, Balearic Islands, Spain, Spain
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MH
Michael Heinrich
Colleague at TuiFlensburg, Schleswig-Holstein, Germany, Germany
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Activities and Societies: Rugby Team
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Tom Anthony works for TUI.
Tom Anthony is listed as Dynamic Leader & Customer Experience Advocate | 9+ Years with a Proven Track Record in Team Management, Operational Excellence, and Driving Performance at TUI.
AeroLeads has found 1 work email signal at @gfm.co.uk for Tom Anthony at TUI.
Tom Anthony is based in Darlington, England, United Kingdom while working with TUI.
Tom Anthony has worked for Tui, International Property Awards, Gfm, Self Employed, and Es Paradis Club / Cafe Paradis Bar.
Tom Anthony's colleagues at TUI include Котенева Алевтина, Patcharin Supunsri, Jeroen Fien, Andreas Avedal, and Kingsley Furtado.
You can use AeroLeads to view verified contact signals for Tom Anthony at TUI, including work email, phone, and LinkedIn data when available.
Tom Anthony holds A Levels, English Language, Media Studies from Sixth Form Colchester.
Tom Anthony is listed with skills including Customer Service, Management, Leadership, Sales, Performance Management, Team Management, Social Media, and Marketing.
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