Tom Anthony

Tom Anthony Email and Phone Number

Dynamic Leader & Customer Experience Advocate | 9+ Years with a Proven Track Record in Team Management, Operational Excellence, and Driving Performance @ TUI
hannover, lower saxony, germany
Tom Anthony's Location
Darlington, England, United Kingdom, United Kingdom
Tom Anthony's Contact Details

Tom Anthony work email

Tom Anthony personal email

n/a
About Tom Anthony

🌟 Dynamic Leader & Customer Experience Advocate 🌟With over 9 years of experience in team management and operational excellence, I’m passionate about creating exceptional customer experiences. I believe in the power of strong teams and data-driven insights to drive performance. My previous roles have allowed me to cultivate high-performing teams and achieve impressive customer retention rates, fostering a culture of excellence along the way.Key strengths include:- Strategic Planning- Team Building & Development- Continuous ImprovementI thrive on challenges and love finding new ways to enhance processes and elevate customer experiences. Let’s connect and see how we can work together to create lasting success!

Tom Anthony's Current Company Details
TUI

Tui

View
Dynamic Leader & Customer Experience Advocate | 9+ Years with a Proven Track Record in Team Management, Operational Excellence, and Driving Performance
hannover, lower saxony, germany
Website:
tuigroup.com
Employees:
21870
Tom Anthony Work Experience Details
  • Tui
    Customer Experience Airport Manager
    Tui Apr 2023 - Present
    Newcastle Upon Tyne, England, United Kingdom
    As Customer Experience Airport Team Manager, I orchestrate seamless airport experiences for TUI customers across five international airports. My mission is to enhance customer satisfaction, leading initiatives that boosted check-in satisfaction by 7% and implementing a dedicated airport representative team to elevate service during peak seasons.
    View
  • Tui
    Service Delivery Rep
    Tui Dec 2022 - Apr 2023
    Huez, Auvergne-Rhône-Alpes, France
    In my role as Service Delivery Rep, I bring the Crystal Ski brand to life, ensuring every guest enjoys a memorable holiday experience. My commitment to exceptional service earned me a Gold pin for excellence, highlighting my dedication to customer satisfaction in the heart of the Alps.
    View
  • Tui
    Hotel Rep
    Tui Jun 2022 - Dec 2022
    Khalkidhiki, Central Macedonia, Greece
    As a Hotel Rep, I create unforgettable experiences for guests in Halkidiki, driving engagement and satisfaction. I exceeded sales targets by 29%, showcasing my ability to blend outstanding service with revenue growth in a vibrant holiday destination.
    View
  • International Property Awards
    Global Sales Manager
    International Property Awards Oct 2021 - Apr 2022
    Chelmsford, England, United Kingdom
    As Sales Manager, I spearhead the research and sales strategies for the International Property Awards and Media. My focus is on identifying and celebrating excellence in the real estate sector while empowering organizations to leverage their achievements through our media partnerships.
    View
  • Gfm
    Contact Centre Operations Manager
    Gfm Aug 2018 - Jul 2021
    Colchester, United Kingdom
    As Operations Manager, I lead a high-performing contact center team of over 100 employees. My strategic initiatives have driven customer retention rates to an industry-leading 56%, while revenue-enhancing projects generated over £750k annually.
    View
  • Gfm
    Team Leader
    Gfm Jun 2015 - Aug 2018
    Colchester, United Kingdom
    As Team Leader, I built and developed a high-performing live chat and email customer service team from the ground up, along with a specialized Missing Payments team. Transitioning into the customer retention team, I implemented strategies that boosted our retention rates to an impressive 62%. Through coaching and motivation, I fostered a culture of excellence that led to record-breaking performance and enhanced customer satisfaction.
    View
  • Gfm
    Senior Agent
    Gfm Jan 2015 - May 2015
    Colchester, United Kingdom
    As a Senior Agent, I support my team in delivering top-tier customer service and maintaining exceptional retention rates. My leadership fosters an environment of excellence, ensuring we meet every customer's needs.
    View
  • Gfm
    Member Support Agent
    Gfm Jun 2014 - Dec 2014
    Colchester, United Kingdom
    In my role as a Member Support Agent, I excelled in retaining customers, achieving the highest retention rates within six months. My proactive approach and leadership during non-supervised hours paved the way for rapid career advancement.
    View
  • Self Employed
    Event Coordinator
    Self Employed Oct 2013 - Sep 2014
    Colchester, United Kingdom
    Successfully organized and managed up to four club events each month, attracting as many as 450 attendees per event. Led a small promotion team, overseeing recruitment and commission-based compensation. Implemented effective online and offline marketing strategies, including dynamic social media campaigns, to maximize event visibility and engagement.
  • Es Paradis Club / Cafe Paradis Bar
    Public Relations Manager
    Es Paradis Club / Cafe Paradis Bar May 2012 - Sep 2012
    Ibiza, Spain
    Responsible for promoting one of the largest nightclubs in Ibiza, managing ticket sales and daily cash handling of up to £1,000. Led a team of five, overseeing shift patterns and recruitment to ensure smooth operations and maximize event success.

Tom Anthony Skills

Customer Service Management Leadership Sales Performance Management Team Management Social Media Marketing Microsoft Excel Advertising Microsoft Office Team Leadership Time Management Social Media Marketing Teamwork Coaching And Mentoring Data Analysis Customer Retention Team Motivation Public Relations Online Advertising Digital Marketing Events Organisation Event Management Coaching Communication Quality Assurance Net Promoter Score

Tom Anthony Education Details

  • Sixth Form Colchester
    Sixth Form Colchester
    English Language, Media Studies
  • The Philip Morant School And College Academy Trust
    The Philip Morant School And College Academy Trust
    Gcse

Frequently Asked Questions about Tom Anthony

What company does Tom Anthony work for?

Tom Anthony works for Tui

What is Tom Anthony's role at the current company?

Tom Anthony's current role is Dynamic Leader & Customer Experience Advocate | 9+ Years with a Proven Track Record in Team Management, Operational Excellence, and Driving Performance.

What is Tom Anthony's email address?

Tom Anthony's email address is to****@****m.co.uk

What schools did Tom Anthony attend?

Tom Anthony attended Sixth Form Colchester, The Philip Morant School And College Academy Trust.

What skills is Tom Anthony known for?

Tom Anthony has skills like Customer Service, Management, Leadership, Sales, Performance Management, Team Management, Social Media, Marketing, Microsoft Excel, Advertising, Microsoft Office, Team Leadership.

Who are Tom Anthony's colleagues?

Tom Anthony's colleagues are Nupur Malik, Annika Boberg, Marco Friedrich, Paula Brzezińska, Marek Grabowski, Fiona Robbins, Melike Yaman.

Not the Tom Anthony you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.