Tom Arnett Email & Phone Number

With 18 years of progressive experience in mortgage loan servicing, I specialize in enhancing operational efficiency, mitigating risk, and developing future leaders. My approach is rooted in a "teaching leadership" style, where I empower teams to achieve more with less by implementing innovative processes such as automation, scripting, and robotics. I have successfully led diverse teams, both domestically and offshore, across multiple facets of mortgage servicing, including Bankruptcy, Foreclosure, FHA Conveyance, Claims, REO, Property Preservation, Valuations, and more.In a recent role as Vice President of Mortgage Servicing at Ocwen Financial Corporation (PHH Mortgage), I drove significant improvements across various departments. I increased FHA first legal timeliness from 34% to above 95% and reduced HUD conveyance rejections from 22% to 2%, resulting in substantial cost savings. I also automated foreclosure processes, achieving a 100% referral rate excluding eligible impediments, and implemented robust controls within the Soldiers and Sailors (SCRA) and adjustable-rate mortgage (ARM) processes that significantly improved compliance and efficiency.At Nationstar Mortgage Servicing (Mr. Cooper), I led foreclosure operations, improving complaint filing times by 11% and judgment times by 132%. I also developed a systemic process for managing FHA loans that boosted first legal completion rates by 173%.I hold a graduate degree in finance and an undergraduate degree in business management. My career is dedicated to fostering a culture of continuous improvement, where efficiency and leadership development go hand in hand.

Listed skills include Mortgage Servicing, Mortgage Lending, Default, Management, and 64 others.

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  The University Of Dallas

  Finance, General