• Technical customer support• Planning and integrating Network solutions• Planning and integrating server solutions• IT consultant for private and public sector clients• Administrating and management of clients IT solutions• Planning and integrating of Deployment solutions.• Administration and management of client’s mobile devices.• Building customer relationships• Analyzing procedures to create a better customer experience. • Analyzing internal procedures to improve day-to-day operations.

• IT support for a user base close to 7000 diffrent users. • Development and updating of knowledge bases and articles. • Trouble shooting of clients, servers and networks both onsite and remotely

• Project coordiantor• Recriutment• Identifying and developing solutions for day to day challenges• Training and development of old and new employees• Management of t2 and t3 support agents and engineers• Management of a team of trainers• Training and development of future and current Team managers and leaders• Manager of the E-learning suite for the UK branch

• Development of new material and trainings.• Training and development of future and current team managers and leaders. • Training and development of old and new employees • Management of a team of trainers.

• Recruitment.• Project coordinator.• Identifying and developing solutions for day-to-day challenges.• Management of t1 and t2 support agents. • Reporting to company leadership and clients.

• Technical customer service over email and phone• Trouble shooting and debugging of Microsoft products and reporting results and fixes to the client.