Tomas Basili Email & Phone Number

Espoo

Finland

As the Development Manager, I was responsible for enhancing our free-float car sharing product 24Go, improving our Janitor-tool for fleet management, driving new strategic partnerships, and overseeing and optimizing the performance of our 35 cities nationwide. Additionally, I managed the operations in the Helsinki metropolitan area. I worked in a dual role for both 24Rent and FlexFleet.Key responsibilities:- Led the development of the free-float car sharing product 24Go, ensuring continuous improvement and innovation.- Led the development and optimization of the Janitor-tool for effective fleet management.- Built and strengthened strategic partnerships to support business growth.- Monitored and optimized operational performance across 37 cities nationwide.- Managed day-to-day operations in the Helsinki metropolitan area, ensuring efficiency and service excellence.

Helsinki Metropolitan Area

At FlexFleet Oy, a company specializing in vehicle fleet maintenance and operations, I was responsible for launching the business operations and setting up and executing the business strategy. My role involved building and leading the local team, overseeing financial performance, and ensuring customer satisfaction and engagement. I worked in a dual role for both FlexFleet and 24Rent.Key responsibilities:- Successfully launched and established the operations for FlexFleet Oy.- Developed and executed both short-term and long-term business strategies.- Led recruitment efforts and built a high-performing local team.- Provided leadership and direction for the local team, ensuring alignment with company goals.- Held full ownership of the P&L, driving financial performance and growth.- Led business development efforts, identifying opportunities for expansion.- Ensured customer satisfaction and maintained strong customer engagement.

Helsinki Metropolitan Area

As City Manager at GreenMobility, I played a key role in launching and scaling GreenMobility’s fully electric, free-float car-sharing operations in Helsinki. I led a local team responsible for fleet management, while collaborating closely with cross-functional teams at HQ (sales, marketing, technology, finance, customer service) to implement initiatives that drove market growth and operational efficiency. During my time, GreenMobility Finland achieved 7-figure annual revenue, expanding operations across Helsinki, Espoo, and Vantaa (including the Airport).Key responsibilities:- Successfully launched operations in Helsinki and expanded services to Espoo and Vantaa.- Led the execution of growth strategies to drive market penetration.- Managed fleet operations, ensuring efficiency and optimal performance.- Developed and implemented local marketing strategies.- Established and maintained key local partnerships.- Held full P&L ownership and consistently met financial targets.- Led business development efforts to identify and capitalize on growth opportunities.- Provided leadership and guidance to the local team.- Continuously improved the customer experience to enhance satisfaction and retention.

Finland

As the Airport Manager at Helsinki-Vantaa Airport, I was fully responsible for overseeing the station’s revenue, customer satisfaction, operations, and development projects. Leading a team of 10 rental sales agents and 2 station managers, I ensured smooth operations at one of our largest and most critical locations. In addition to my responsibilities at the airport, I continued managing the role of Sales Performance Manager, contributing to the broader success of the company's operations.Key responsibilities:- Led the Helsinki-Vantaa Airport station, focusing on maximizing revenue and ensuring top-tier customer satisfaction.- Managed a team of 10 rental sales agents and 2 station managers, providing coaching and support to optimize performance.- Oversaw daily operations, ensuring efficiency and operational excellence across all activities.- Directed key development projects aimed at improving both internal processes and customer experience.- Continued in the dual role of Sales Performance Manager, driving additional revenue and supporting sales efforts company-wide.- Contributed to the company's operations management team, collaborating on strategic initiatives to drive growth and efficiency across the organization.

Finland

As Sales Performance Manager, I was responsible for driving additional revenue through our service and sales program across Finland, as well as overseeing customer satisfaction and NPS results. I worked closely with station and regional managers, providing coaching and support to enhance sales performance and improve customer service across multiple locations.Key responsibilities:- Provided coaching and consulting to station and regional managers, as well as team leaders, to improve ancillary sales and customer service outcomes.- Supported managers and team leaders in coaching their teams to drive performance improvements.- Conducted performance analysis for multiple locations, identifying opportunities to generate additional revenue and boost NPS scores.- Led the launch of the service and sales program in new locations, ensuring smooth implementation.- Provided operational support across locations to ensure consistency and high standards.- Led the implementation of new rental systems to streamline operations.- Led the implementation of e-signature systems to improve efficiency.- Launched and introduced new counter products to enhance customer offerings.- Developed and implemented new training and coaching materials to improve team capabilities and performance.

Vantaa, Uusimaa, Finland

As Station Manager at Helsinki Airport, I was responsible for overseeing counter sales performance and driving exceptional customer service results (NPS) for the location. I led and coached a team of seven rental sales agents, focusing on enhancing their skills through a structured sales and service process. During my time as the Station Manager, we achieved double-digit growth in counter sales revenue and consistently held the top NPS score among all Finnish stations.Key responsibilities:- Managed daily operations with a focus on maximizing counter sales and customer satisfaction.- Coached and developed a high-performing team of rental sales agents to exceed sales and service targets.- Implemented sales strategies that resulted in significant revenue growth.- Maintained the highest NPS score across all Finnish locations by prioritizing excellent customer service.- Collaborated with management to ensure alignment with broader business objectives.

Helsinki, Vantaa, Espoo

Helsinki

Helsinki, Vantaa, Espoo

Helsinki

Bachelor Of Business Administration (Bba), Marketing

Matriculation Examination