Dealing directly with the general public, helping with enquiries, retailing equipment and lesson packages, handling cash transactions and organizing schedules.

BASE, Queenstown, New ZealandDuty ManagerDuty manager of a 50-room hostel part of the Base chain of backpacker hostels across Australasia as part of the Accor group.Responsibilities:− Leading the 24 hour reception team− Managed bookings− Employed and managed reception staff− Provided excellent customer service while ensuring high levels of sales and upselling of rooms, excursions and ancillary products− Liaised with senior management to provide feedback… Show more BASE, Queenstown, New ZealandDuty ManagerDuty manager of a 50-room hostel part of the Base chain of backpacker hostels across Australasia as part of the Accor group.Responsibilities:− Leading the 24 hour reception team− Managed bookings− Employed and managed reception staff− Provided excellent customer service while ensuring high levels of sales and upselling of rooms, excursions and ancillary products− Liaised with senior management to provide feedback and ideas on process improvements, sales performance, and additional potential revenue streams and staff KPI’s− Coordinated and implemented staff training− Trusted cash handlerAchievements:− Promoted to Duty Manager within six months of joining the company− Consistent top performer and incentives winner in monthly sales promotions of excursions and upselling of bookings duration and amenities Show less

HOLIDAY VILLAGE BACKPACKERS, Byron Bay, AustraliaDuty Manager and Travel Desk Manager:Duty and travel desk manager of the 200 bed hostel in prime location on the East coast of AustraliaResponsibilities:− Managed the travel desk team to maximise sales performance − Designed, promoted and sold bespoke bookings and itineraries for travel around Australia and New Zealand for individuals and groups of foreign tourists− Communicated with and negotiated deals with… Show more HOLIDAY VILLAGE BACKPACKERS, Byron Bay, AustraliaDuty Manager and Travel Desk Manager:Duty and travel desk manager of the 200 bed hostel in prime location on the East coast of AustraliaResponsibilities:− Managed the travel desk team to maximise sales performance − Designed, promoted and sold bespoke bookings and itineraries for travel around Australia and New Zealand for individuals and groups of foreign tourists− Communicated with and negotiated deals with tour operators nationwide across Australia and New Zealand − Liaised with the General Manager to optimise the daily running of the hostelAchievements:− Top 3 award winning salesperson for Ozsail and Koala’s Australia− Awarded Top Seller incentives with Oz Experience and NTAT across Australia Show less