I am building a customer interaction process that places valuable people in valued positions.

• Overseeing daily operations and production line with meticulous attention to detail• Responsible for business development and sales• Supervising, coaching, training, motivating and mentoring sales personnel, setting clear goals and expectations• Providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, administrative, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Maintaining key accounts and relationships• Managing quality assurance• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies and increase competencies• Analysing sales budgets and preparing sales forecasts• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence

• Identifying quality issues and adjusting quality control processes accordingly • Communicating nonconformance reports with the quality control team

• Cold calling; sourcing new and prospective customers• Assisting sales director with ad hoc tasks