GLSLO for Managed Mobility Services

Leading team of 12 administrators with L2/L3 and IT architecture responsibilities in Enterprise Managed Mobility area.Day to day operations with fast growing mobile environment technologies - IBM Traveler, BlackBerry, Mobile Iron, Airwatch, MaaS360, iOS, Android.Establishing delivery model for IoT managementManaging Documents of Understanding.Desicion Making.Managing Conflicts.Addressing performance issues with recommendation for actions to be taken.Defect Prevention Process Implementation.Creation and maintain of technical documentation.Creating and supporting Root Cause Analysis for the accounts.On-boarding new environments, reviewing specifications and setup standards.Leading transition activities to my team, assuring delivery expectations are set and met.Managing project within the team members, ensuring proper skill resource is assigned to the project.Presenting Team's success stories either in the team and on wider level.Review and responsibility of SLAs.Escalation point of contact for service related issues.Development of team members.Delivering contract agreements.Candidates hiring.

Focal point for account IBM Domino area in Nordic region.Single point of contact for account counter part.Critical situation handling.Leading team of 6 IBM Domino administrators.Full responsibility of 120 Domino serves.Implementation of mSuite ( Mobile Synchronization based service)Implementation of BlackBerry solution.

2nd/3rd level Lotus Domino administratorAdministration of 200+ IBM Domino servers with 80 000 + IBM Notes users Administration and support of mobile messaging service based on OneBridge solution