Tomas Jurkovic Email & Phone Number

Košice, Sk

Effectively leading an international team to meet the required service elements in time, quality and cost. Accountable for deployment, improvements, and compliance with all ITIL processes. Managing projects to implement and improve services available to customer, company and its stakeholders.Working closely with delivery organizations to ensure financial control and delivery to yearly financial targets.Main duties:- Managing defined P&L and OE targets - Defining the account strategic priorities, and performance expectations of team members- Contract fulfillment- Claim management- Contract negotiations- Customer satisfaction- Procuring services in compliance with deadlines and expected service levels

Working for a global account: covering infrastructure, SAP & Non SAP services across the globe (Data Centers in EMEA, LACAR, APAC) whilst meeting customer expectations through Contract fulfillment.

Leading Major Incident Processes in situations with High / Critical Business Impact. Steering and Moderation of Management and Technical calls; preparation of Root Cause Analysis within Problem management.

United Kingdom

Key responsibilities: The Operational team, People Manager, and Customer experience.Part of a team with full P & L responsibility. Implemented new offers/processes that have translated to increased volume spending and margin.

English Language And Literature/Letters

Graduate, Business Administration And Management, General