Tomas Keating Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

Dublin

• Shaping the Future Finance Operations teams that takes in Originations, Underwriting with an overall responsibility for Servicing and Collections.
• Review term sheets from potential financial partners and report back to the CEO and report to EXCO.
• Review defaulted accounts on a quarterly basis and deliver insights into why they may have defaulted to Chief Credit Officer.
• Member of the Management team that gained full FCA authorization (previously interim)
• Member of the Management team that secured a Central Bank of Ireland license.
• Lead a team of customer services professionals to develop and maintain a a high degree of customer service.

Dublin

• Management of a team with responsibility for the operation the Everline product.
• Performance management of all staff KPIs and adherence to relative policies and procedures and SLA’s.
• Delivery of key collections initiatives including tactical campaigns and contact strategies.
• Implementation of quality assurance framework including monitoring of adherence to all regulatory and operational requirements
• Performance management of a number of third party suppliers including Debt Collection Agencies.
• Conducting site visits and themed reviews on third party suppliers on behalf of Wonga to identify key issues and trends.

Dublin

Paylater (Scope of lending £50-£1000 for internet purchases only),- I am responsible for training the new Paylater agents on the product and tasks they must adhere to.- Review cases from new agents to make sure they are actioned correctly and to insure the customer is getting a quality services. - I implemented and manage a collection management system for.

Blanchardstown

- Quinn Direct Insurance July 2008 – January 2013- Role Team Leader- Roles & Responsibilities:- Achieve targets set out by Claims manager.- Coach handlers on claims when they are not confident in certain areas.- Make sure handler are progressing claims - Conduct team leader reviews - Conduct one 2 ones with handlers,- Conduct regular team meetings on a.

Dublin

- Irish Mortgage Corporation: 0ct 07-May 08 Role: Assistant Administration Manager- Duties Included:- I managed three team leaders and twenty administrators.- I was responsible for the training of new financial consultants and administrators.- I held regular meetings with relationship managers from financial lenders in order to monitor Service Levels.- I.